I've been extremely disappointed living here. I'm a current, paying resident and recently had my…read morecar towed over an "updated sticker" issue. It cost me $180 to get it back, which is ridiculous considering I live here and pay rent on time. On top of that, there have been ongoing issues with bugs and cockroaches, which clearly aren't being handled properly. When my water heater broke, I went three full days without hot water -- not acceptable by any standard. They also push their internet and cable package on residents, even if you don't want or need it, which feels forced and unnecessary. To make things worse, the staff hasn't been very friendly or helpful when dealing with any of these issues. Overall, this has been a very frustrating experience. In my opinion, this is not a good place to live and I would not recommend it.

I've been here since May of 2024 and it's my first experience living on my own. I've always felt…read moresafe and at home here. I feel that if I ever need anything, the staff will be there and have been. I understand that business is business and can't imagine that side of it, but The staff is truly understanding of real life issues. Pablo listened to me when I felt no one would. It made me realize we are all human and we all go through our ups and downs. Thanks to all of you guys!

Moving from out of state from PA to NC can be overwhelming, but the office team made the entire…read moreprocess so much easier. They were attentive, responsive, and always willing to answer my questions throughout the relocation process. Their professionalism and kindness helped make what could have been a stressful move feel much more manageable. I truly appreciated how they kept me informed every step of the way and made me feel welcomed before I even arrived. Location is perfect! So close to great shops and restaurants and the beach!

I can't say enough about the office team and maintenance staff at Chateau Terrace. They are always…read morefriendly and courteous and are quick to resolve any issues or maintenance problems. We have great neighbors and it is pet friendly here. I enjoy the quietness of the community; it's set back off of Oleander Drive.This community's location is perfect. It's close to downtown and the Riverwalk and the Battleship and close to grocery stores, other shopping and a plethora of restaurants! Glenda

Having lived for over a year I was curious about the reviews. I see that the most critical ones are…read morefrom years ago. I love it here and since Jessica arrived as Property Manager things have continued to improve. She and her staff are friendly and attentive to problems, and she runs a tight ship when tenants are sloppy or careless.. The trash compactor area and recycling are much better though I am stunned at the amount of trash the complex produces, and more people seem to be picking up after their dogs (though I can't fathom why everyone doesn't). Roman and his maintenance staff are great!

I was really hesitant to leave this review and was hoping that corporate specifically Tammy Graveen…read morewould make things right but unfortunately their lack of empathy for their residents being robbed makes me realize how important this review is. My lease was up in July but I had already planned on moving June 1 so I told the office if anyone wanted to take over my apartment early, that would be great. No one told me that someone was going to be taking over my lease as of May 31. I only found out when I went to the office to hand them a check. I was dealing with Abbie at the front desk during all of this and I called her the next day to ask if it would be okay if I handed in my key and fully moved out Saturday June 3 and she said yes no problem at all. I got to my apartment on June 2 to pick up the rest of my items and a few of my personal items were outside my door, the front door was unlocked and 95 percent of my personal items inside that I had left were gone. When I told the front desk girls, they truly acted as though it was no big deal and were disgustingly dismissive and told me to call the manager on Monday. Monday Tabitha told me maintenance threw my stuff out because they thought I had moved out because Abbie never communicated that I had until the 3rd ( which I was paying for ). To make a very long story short Tabitha started to find some of my things that were supposedly thrown out even though me and her checked the dumpsters. Maintenance stole my stuff. Went through my stuff and took what they wanted. Since then I've gotten about 60 percent of my stuff back. The rest of it is gone. Hawthorne thinks it's good enough that they didn't make me pay rent up until the day the new residents moved in and gave me back my cleaning fee I pre payed for. Corporate is a joke. Hawthorne's staff can't be trusted on any level. I lived here 3 years and the day I moved in my air conditioner was broken and it was in July and they didn't notice. My air conditioner broke consistently every month for the first year I was there. Don't be blinded by their claims of luxury living when the staff are thieves.

I've been living at this facility for roughly 3.5 years and have had almost all positive…read moreexperiences. Management has always been respectful and timely. Maintenance staff is very much the same. I recently had a concern with my air conditioner and Jeff stopped by to address it and had the problem fixed within the day. My interactions with other residents have always been positive - but I also believe you attract what you put out. A little kindness goes a long way. I may be lucky in that it's just me and my cats so I don't have to deal with the challenges of other pet owners & dogs, which I know has been a problem for some. I do have neighbors who aren't the most diligent with maintaining their space or care of their pets, but it hasn't directly impacted me. That said, from what I've seen, management does their best to address concerns with these aspects in a reasonable manner, when needed. I see reviews of others who have had bad experiences but we all know that can happen anywhere. In terms of the facility - it is very clean and well maintained. I know variability can occur within units and amongst individuals, but overall my experience has been largely positive and I would recommend The Park At Three Oaks to anyone seeking a place to call home in Wilmington.

Oops! Did I only leave 1 star? Well here's why. Let's talk about the apartment itself first. Upon…read morearrival the apartment needed work done, I say this because the carpet although in good condition, was clearly not brand new. The stove and a cabinet in the kitchen were broken and needed to be replaced, along with some other home improvements that were not made. Secondly let's talk about the community. Neighbors enjoy sharing their music and voices, and the best part about it is that it does not matter the time of day. I have heard car concerts at 2am, and screaming matches between neighbors or people who live with one another throughout the day. Children also run wild without parental supervision and leave toys and other personal belongs just laying around the community. Finally, and the main reason for this poor review, let's talk about the management. Cathy is a poor excuse of a property manager as she be littles younger people, is unprofessional during conflicts, and does not take the proper action required during an issue. I can also say the same for the other lady in the front office Mrs. Sadie. A perfect example to use here is during a Saturday at 3pm I was in the dog park with my dog, when another neighbor came in with his dog. His dog began to bark and a neighbor came out and screamed at me to quiet my dog down or take him for a walk. As I tried to explain it was not my dog, she refused to listen and called the front office. Sadie then proceeded to come down to the park and inform me I should not be screaming at other neighbors like that even though it was not me. The following day Cathy left me a voicemail yelling at me that I can never bring my dog to the dog park again. Although I did not stand by being mistreated, it meant my remaining time in the apartment would be uncomfortable. This story provides proof that neighbors are awful, and management was so dispirited to find work they hired whoever would take the job. So all in all I guess it's not my bad, I meant to leave this 1 star review. P.S. be warned of the dog park, owners are known for not cleaning up after their dogs which has caused a lot of illnesses to break out and get multiple dogs sick at a time

My fiance and I are both service connected disabled veterans .I wouldn't know where to start. We…read moremoved in and bought all new furniture. The complete townhouse was furnished. Doors weren't sealed. When I told him about that, he had maintenance bring some cheap stick on door draft guards that were like scotch tape. They always came back off the very next day. Their Lawnmower crew blows debris right under the door, followed by the blower which led to a full blown chigger infestation. They never had grass catchers or directional blowers on the Mowers. They finally started using them in October (Pictures are available) You can't keep food sitting around or they're in your food, your drinks and they've even crawled up into my nostrils. My body was a feeding ground I guess. (Pictures enclosed). The landlord said that he would spray the bushes and along the outside and as far as I can tell that was never done the pest control guy that works for him came over at the end of September after we had spent over a month in a hotel because the infestation was actually worse by September. I knew I spent over $3000 in bug sprays and fog killers not to mention that I had to hire Orkin pest control on their Annual pest control plan, to no avail. I even bought ultrasonic bug repellents and I know we also bought over 20 lbs of diatomaceous earth that's supposed to kill insects. Spread it everywhere and still no help at all. . You can shut the doors and see outside around the edges. He finally changed the front Doors, in October, one month away from my Lease expiration. The bugs are still here and having a field day. I had to cancel some very important medical and dental appointments because these things will jump from one person to another every chance they get. I have been saving money for a full set of mouth implants and now I can't afford to get those. Which is very unhealthy for me because I'm also a diabetic on insulin shots 4 times a day. This house is not equipped for disabled people because first of all the toilets sit too low in the floor and they're cramped into a little space well you can barely sit on them. The seals they're using around the toilets are not effective because the toilets both upstairs and downstairs leaks quite often. Especially when it rains. The leaks from the upstairs bathroom floods all over and through the walls, downstairs which causes a major flood in the living room. That has totally destroyed my brand new Windows computer system, and leaks all over the brand new sectional sofa. I have a house cleaner that comes every two weeks and I've also paid Stanley steamer twice to clean the carpets the furniture kitchen chairs everything. I have invested in two vacuum cleaners since we've been here. One had the bag which I realized which is allowing them to accumulate inside the bag so I had to throw that one out and get one with the debris collection cup but obviously that doesn't get rid of them either because they stay trapped inside of the bathroom cleaner. Mold is obvious. The toilet upstairs leaks. When it rains they don't flush/Fecal matter and everything comes up in the bathtub. The bathtub was painted with what appeared to be latex paint. Black Mold was spewing out of the faucets and into the toilets. I bought a portable Icemaker since there wasn't one built-in the refrigerator. It also accumulated mold from the drinking water.

Canterbury Woods knowingly rents to puppy killers and animal abusers. Multiple complaints were…read morefiled by tenants regarding reports of animals being left on hot balconies with no shelter and no water, yet they did nothing. A puppy was abused so badly that he had to be euthanized. Yet the complex did nothing. Even after reports of hearing animal screams and cries. Despicable.

A great location in wilmington with luxury finishes like built in mud room entry, built in shelving…read morein some apartments, nice backsplash in beautiful kitchens, and great features like a huge pool and rentable conference room. Id recommend taking a peak at both phases of the property here with tons to offer.

Be vigilant before choosing this place. I'll tell you this. You can hear people sneezing next, and…read moreabove you. Paper thin walls. Awful management. They do not and will not address any issues here. I have the craziest neighbor upstairs who's out for revenge because I reported her. Now she stomps around all hours of the day and night. Vacuums Up to 4 times a day. Someone in my building is locking their small dog in the closet so they're not disturbed. Yet it's barking all hours of the night, into early am. And now my wonderful upstairs neighbor Hears me let my dog out on the deck as I always do in the am. And she dumps a gallon of some kind of liquid on her. I'm so over this place! And all they say is "without proof." bla bla bla ... They can't do anything. It's apartment living ..." Ok. I've been sick since I've moved in here. I've called about the black Sludge". Coming out of my sink. Exactly what is this Disgusting black crud? They told me to just wipe it off once in a while. Along with the newfound issue of the pipes banging every hour or so, that I thought were mice at first. I have no idea. Neither do they. Nor do I care anymore.. yesterday was the second time I was approached by a strange person. Who dosent live here walking a massive King Corso Dog. I was on the phone walking my dog. I simply steped off the sidewalk. As I noticed his dog acting aggressively already towards mine. My dog never looked his way. He started yelling at me that my dog is AGGRESSIVE. And continued yelling... I just kept walking. My friend heard this entire CRAZY thing go on. . I've never seen this person on this property before. yet this is the second time this happened. Except it was a different guy who lives in the condos. Who strolls through here like he owns it. My dog Is NOT aggressive in any way! I guess there is something in the water !!