I thought I had made a terrible mistake purchasing my 1st "real" John Deere x330 lawn tractor. I…read moremade the purchase from the Plafftown location and upon receiving the mower, 2 things were wrong with the mower. Lcd screen fogged up on the first start and the safety with via the parking brake contact was faulty, thus making the starting difficult. I was pissed but, somewhat understanding. Had to take it back, a hour to hour 30 minute round trip. Told it would be back in 2 weeks. When the 2 weeks had passed, I called and was told, they would "get to it the next week"! Ahhh, I just bought the damn tractor to mow and was needing (grass does tend to grow during this time of the year), the mower to do so. Nothing"runs like a Deere" right. I told them I would deal with those issues later because the whole purpose of a mower was to in fact, mow! Another week, maybe, was not an option. Drove back and the next day, I mowed. Wait a minute! The cut looks like Ray Charles adjusted the deck! Spent 4 hours, yes, every bit, trying to get the damned deck to level as per directions and every tube video available as a guide. To NO avail. How the Hell could this come from the dealership this way??? Much colorful language was expressed! I was pissed to say the least. I kept the mower and used it for a total of 7 hours because I needed to mow! And was to mad to take it back, just yet. Finally, I had enough. I just happened to find this dealership, called told them of my problem and was told to ring it to have it checked out. I schlepped it to Ashboro's James River Equipment location. Nolan was very helpful and understanding and listened to me moan about "green" paint. Fine, I figured I would get it fixed and when retrieved, would sell it and get a Toro, as I have "The Beast", a commercial 60" z series that I love, as it never "laid down on me", but, it is too big for around my home. Great for the 3-4 acres surrounding the hacienda however. Damn near went and bought one ( a smaller deck), during this time. I did express an interest in "upgrading" to a x350 to Nolan, as I was gun shy to say the least of the x330. After a week, I was contacted by Nolan and told the deck was in fact "defective". Love me some dat "green" paint kiddies. Yep, gonna sell the thing as soon as I got it back... I told myself. Nolan communicated they would have to get it (a new deck), from the factory. Great, a month away. I thought. Nolan was very professional and understood my "angst". 4 days later I received a call from the owner/manager "Brian"and we chatted. I chewed and he kindly listened. Long story short, he offered me a complete refund, tax and all back to me towards a x350 with a 48" deck if I wished. He didn't have to do that and I was truly surprised! His kindness and professionalism was in "full" display and very much appreciated to say the least. Thoughts of a Toro soon faded during his proposal, and I went yesterday and picked up the new x350. I Will mow tomorrow with the "Hulk II" and add to this review to report how it performed. But as far as Brian and the gang at James River Equipment in Asheboro goes, 4 stars. A professional attitude that is far from normal these day's. Thanks guys, really appreciate it!
