I've had work done on my RV by these guys twice, and never again. The first time was when I bought the RV. Took it in for a "complete" inspection, and paid in full. Also got 6 brand new tires, oil change, etc. to make sure the RV was tip top. Received the report from tech, and inspection was great and no issues. Upon getting home I was inspecting there work. First thing I check was the fuse box because I noticed my CO2 detectors were not operating. 3 missing fuses, with zero notification or documentation from tech. How was he able to do the inspection, test, then note all in working order with missing fuses?
The second time, I was in a pinch and needed a quick oil change and tire rotation. I figured they couldn't mess that up. Upon arrival, I noticed my fridge light blinking so I asked the tech to take a look at it. I also explained my top paragraph to them and asked them to look at the heating system now that I had replaced the fuse. Tech agreed and stated they probably just needed to be "jumped" since it had been setting in storage over the winter. This was at 8AM, finally, at 4PM I gave them a call for an update RV not ready, but the tech had the report from the inspections/testing of the fridge and heating system. Tech stated he had several other techs, and over the phone tech support for inspection and testing. The conclusion by all was both units needed to be replaced. I then was informed that tech had a "connection" on the parts, and highly recommends them installing it because it's "very confusing". Needless to say, I passed but was still billed $125 for the diagnostic.
Came home watched a 7 minute Youtube video, and had both units up and working perfectly in less than 10 minutes. Called Sparks immediately to inform, and was told the shop manager was out, but she would defiantly have him call me back that was April 10, 2018.
If your getting work on your RV by Sparks make sure to double check. read more