On my initial call the customer service was respectful friendly, however we made an appointment for…read more2 days later he's a 24-hour shop I called at 7:30 this morning as he requested to get my address I texted once call three times no answer 10:30 a.m. came and went I still didn't receive a phone call. I finally contacted him he answered said he had an emergency and he forgot to call me and that he could get me later on that night. I was in need immediately at that time. Update, the owner texted me to explain his emergency, he didn't have to do it but he did. I understood completely, due to our conversation we reset the clock. I rescheduled with him.

Great service! Timely with all services that have been provided. Great mechanic. Very affordable.read more

I have purchased 3 new vehicles in the past 4 years from this dealership. Shaun, my salesman is…read moregreat to work with and there isn't a better service department anywhere. Cherie, in finance is great and always willing to help. To sum this up ......I keep going back to this dealer because of the wonderful employees they have.

Service Dept is not good / incompetent. I had an ongoing…read morepower steering issue for 3 years on my Ford I bought there. They were unable to fix the issue (either incompetent or unwilling). The Ford Company put a extended 10 year warranty on the power steering cause they knew they had an issue. The power steering completely went out (in year 11) and now Reineke Tiffin Ford wants to fix it for $2,650. If they would of did the right thing 3 yrs ago it was covered under extended warranty. Dave Bruns

On March 18th, my twin and I were more than two hours from home when the tire pressure light came…read moreon. We stopped to refill the tires and kept going, but the warning light kept flickering. Even though it turned off for over half an hour, we decided to play it safe and turned back for about 20 minutes to reach a nearby auto shop. They told us we'd have to wait two to three hours to be seen. I called another place, but they had closed over a year ago. Then my sibling found Cooper Services on Google. I called them, explained the situation, and they said they could help us right away. When we arrived, I gave them my information and keys, and they started working on the car immediately. They found a large bolt stuck in my tire and put on a high-quality patch that should last for two years. They explained what kind of patch they used and how they fixed it (with a demonstration). The staff was so kind and understanding, and thanks to them, we got home much earlier than expected. They made both my twin and me feel at ease, and my family too. You can tell they take pride in their work and care about their community. I wish I lived closer, because I'd always go to them for car issues. The whole repair cost less than $40. Thank you so much for everything!

Always great service. We like getting our tires from here, great value. Friendly staff.read more

very dishonest business. will try to charge for no work. the owner has no knowledge of vehicles…read more far better shops in Upper Sandusky and surrounding areas. potential cus beware.

We were driving through Sandusky to get to Chicago when we experienced issues with our vehicle. Me,…read morebeing paranoid as usual, decided to pull of and find an automotive place to check out our car before we committed to the 5+ hours drive. After circling around the area, we stumbled upon Carlton's Service hoping for assistance. We spoke to a man named Paul who directed us to Rall's. We thank him very much to this day for sending us to Rall's--he even called to make sure we found the place. Rall's checked out our car politely and urgently. After realizing we might have a transmission issue, one of the mechanics came in and thoroughly explained the issue. Transmissions are a pain; a very expensive one. He explained that he could flush our systems but it may not make it better, in fact it could further damage the vehicle. He said he did not feel comfortable doing work to our car that he couldn't exactly pin point. They didn't even charge us for inspecting our car. Absolutely amazing men and service! I've never met more honest and genuine mechanics!

This business is not interested in making customers happy. My car went in one day and the next…read moreday, the car would not start. I called and the response was "we can get it in next Thursday", instead of "bring it down and we will look at it immediately." No interest in correcting the problem. No interest in trying to ensure their customer is satisfied by properly repairing the vehicle in a timely fashion. I was laughed at when I called to inform them my vehicle was not working after picking it up the day before. This place is a joke. Do not take your vehicle there. If you do, it will take five days to "get it fixed" if they can even do that.

Great Service! Fixed our leaking tire & back on the road in no time !…read more Always fast & friendly !

My first great experience getting my auto repaired. I had almost given up on mechanics in Findlay…read more Lack of experience, taking weeks instead of days, temporary fixes, and breaking parts has been my experience. I went to A-1 from a referral, I could not be happier. Sean performed 6 different repairs, all but one repair I new needed done. A1 got all the diverse parts, and completed the repairs in just two days and 12% LESS THAN QUOTED. No drama, no excuses, delivered much more than expected. I feel A1 appreciates the customer when others just need to make payroll. Thanks Sean I appreciate the work your team does

Passing through Findlay. Amazing service. Needed a small repair. They quickly fixed my issue and…read moregot me back on the highway to pick up my daughter at summer camp. The nicest guy helped me. Thank you so much 5 star service!

This is the only place I will take my car for repair or upkeep. They are very honest and reliable…read more I remember when my mother was alive I took her car in for repair and I went to pay for it and they told me it was free because it was still under warranty and I had no idea. This is a place you can trust they're not going to take advantage of you. I won't go any place else!! They are very conscious of the work and very experienced!

This team is amazing! 10 minutes until closing time, and…read morethey welcomed me into the door! They were willing to help me get a tire plugged that Wal-Mart wouldn't even look at! Everyone was willing to stay, even an extra 5 minutes after closing time, just to make sure I had a safe tire to ride home on! They went above and beyond and I could not thank them enough for their time and willingness to get me taken care of when no one else would! 1000% would recommend this establishment over anywhere else in Findlay! I thought going to Wal-Mart was the best option because they were the cheapest option I could find. But it was well worth paying a few dollars more for the excellent customer service I received at Best-One! Awesome job guys!!

Best One in Findlay has become my go to place for routine maintenance and tire care. They are fair…read morepriced and knowledgeable. They really try to take care of the customer and not just selling unneeded repairs or parts!