Pay attention to the bad reviews! Three women from this company arrived over 1.5 hours late. They…read morewere unfriendly and absolutely rude from the start, but since I was busy working on the computer, I let it go and they got to work. We have a 2BR/3BA condo. The bedrooms have wood floors and the rest of the house has marble floors. Two adults and one cat live here. So yes, the furniture (and we're minimalists, so there isn't much) had a layer of dust and yes there were dust bunnies under the bed and sofas -- as expected. When the appointment was made, they were told we needed a deep cleaning: master bath and master shower, balconies and windows, and of course the floors. Nothing out of the ordinary. Because I trust no one and walk carefully around the dead, I took pictures BEFORE they came to document the condition of the house and boy did that pay off this time! As I am on the phone with clients, I catch part of a conversation in Spanish talking about me and how "filthy dirty" the house is and that she was told that this house was "cleeeeaaaaaan" when the appointment was made (I didn't make the appointment). Anyway, I end my call and start to confront her, but then I think better of it and just continue typing -- and listening -- getting angrier by the minute, but keeping my calm and holding my tongue. (Note: They "cleaned" things with the same filthy rag, too, and the furniture polish smell was nauseating, so you'd better believe I disinfected the kitchen with Clorox when they left. And why they felt the need to rearrange the fridge, which has nothing but bagged salad and variety of bottled water, but didn't spray some Easy-Off on the inside of the oven is beyond me. I guess I should be glad because I wouldn't want that same nasty rag they used in other parts of the house in the oven. As it was, I had to disinfect the microwave. SMH) Anyway, the women get ready to leave but they haven't cleaned the balconies or windows -- one of the main reasons we called them. When I point this out, the ring leader looks at me as if I asked her to jump in acid and proceeds to tell me how this job is not what she was told and that this house is so dirty. Mind you, it's one of the most expensive buildings in the city on an upper floor overlooking the water. We have regular guests. So, dust bunnies and cat hair under furniture and in corners, yes; filth and dirt, no. She starts speaking Spanish saying very insulting things about me under her breath. I tell her I understand every word and that she can leave. She proceeds to tell me that she will do it and pushes past me as if I'm some huge inconvenience, griping all the way with her two minions in tow. By now, it's getting dark as they arrived so late in the day. When I asked her a question, she cut me off and said that I needed to speak to Ramon. Before I could even ask for his number, while I was in the kitchen, she and her two associates walk out of the door and left without word. The idiots left before I could pay them! And we usually tip well, too. I tried to call the owner this afternoon. I even texted that I would like to speak with him. Crickets. On the plus side, the balcony windows are free from the saltwater film, so it wasn't a total loss. We will definitely use a different service next time.
Edit: I forgot to mention they're thieves, too. After everything, I should've known better than to leave them unsupervised, but there were three of them and one of me, so I couldn't be in every room at once. Never again.
