I visited Tommy's Express Car Wash in mounds view and signed up for the unlimited works wash…read moremembership but unfortunately this location seems to be in serious need of maintenance. I purchased the Works wash, and while the wash itself was okay, it was nothing special and there was no tire shine applied. After the wash, I moved over to the interior cleaning area to use the vacuums. I tried four different vacuum stations and none of them were working properly. Three had very little suction, and one was completely inoperable. The floor mat washer was also not working. I spoke with an attendant about the issue and was told the vacuums were working fine, which clearly wasn't the case. I eventually had to speak with the manager to get a refund. During that conversation, he blamed customers for being rough on the equipment and said they had just spent $5,000 replacing vacuum motors. I do appreciate that they ultimately issued a refund, but the condition of the equipment and the initial response from staff made for a frustrating experience. If the vacuum area--which customers can clearly see--is in this condition, it makes me wonder what kind of shape the brushes and other components inside the wash tunnel are in, since those are the parts actually touching customers' vehicles. This location could really benefit from better maintenance and a more customer-focused response when issues are raised.

Well, a piece of my car broke off, which is not cool. But surprisingly, I'm more irritated with the…read morelack of suction with the vacuums. If you're going to have free vacuuming, they better be able to suck up the stuff. Absolutely waste of time I had to go to another place to do the vacuuming part of it.

Went here today after regular car wash at gas station was out of order. This will be my new…read morefavorite car wash.the 19 year old Volvo looks nearly new... love the initial hand spray and final cloth wipe down . Friendly service.i think it is family owned where they take pride in fine work. I encourage you to try this; you will be pleased with the results!

As it gets warmer outside in Minnesota, it's also time for a car wash! I greatly appreciate the…read moreprice options available (Express for $6, Deluxe for $9, Ultimate for $12) for the services provided. On the day I went, the Deluxe wash was available for $8. Prior to the wash, there is a human who pre-soaks the vehicle, which is incredibly helpful, especially on the first wash after winter. While I didn't catch the name of this human, they were kind and helpful in making sure my car was as clean as possible. The whole experience of the Deluxe wash took about four minutes and is worth the price. My car was cleaner with a nice waxy shine. Definitely going to return!

I requested an internal detailing of my 2025 Tacoma and it turned out amazing. Will definitely be…read moregoing back to these guys.

The exterior wash and wax were great, but the interior vacuuming felt a bit rushed. It's an okay…read moreservice for the price,but I expected a slightly better finish on the inside based on the high rratings.

I love Perfect 10 to get my car washed. 1st you drive up and are greeted by the attendant to decide…read morewhich of the multiple car wash options you want and if you want to add (additional charge) for washing mats ( vacuum is already part of the car wash ) Then onto the drive up to entering where the washers will guide your car in. On good weather days this line can get pretty long, but they do well to move the line as quick as possible. You then leave your car ( and your remote start fob if you don't have keys in the ignition) and go inside where you take the paper ticket given to you by the original attendant and present it to the cashier. The cashier will hand you a claim ticket to give for the washers when your car is ready. Inside there are many retail items for sale, fun greeting cards, snacks, candies, drinks and microwaveable foods. And of course car retail items such as air fresheners, tire shine, steering covers and many other things. It's a pretty nice variety. In this area there are large windows looking into the car wash area, you can watch your car going thru all its cleaning stages and special waxes/coats. It's fun to watch. Then you take yourself over to the waiting area where your car is finished off being towel dryed, and wiped in the inside. Tires are wiped as well. The attendant will wave you out when your car is finished. You hand them your claim ticket. Before you go out to get your car, there is a box to put in any gratuities that are shared by all workers. They do close if the weather is too rainy or too cold, despite any posted hours. But a well run place to get your car crispy clean!

Perfect 10 car wash is a great car wash, the guys work hard making everything just right, I usually…read moretake my floor mats out before going but I have had them clean them for additional cost, usually after winter and they turn out great ( I never switch over to carpet, leave my weather tech in year round) I got the Rainbow wash today and I swear I leave there feeling like I just paid a huge amount for having my car detailed, They have online coupons, I think my total was $33.00 only because I bought a very cute birthday card, there cards are the best!! Very good value, nice clean building to watch your car being cleaned and fun stuff to shop for. You better always be around, been going here for years!

Great customer service, pleasant and respectful. Thanks Danne this morning. I had to renew my…read moremembership he was super nice and I just simply appreciate Tommy's Express on Mounds Blvd in Mounds View, MN.

I had a terrible experience at Tommy's Car Wash last week, and what happened afterward was even…read moremore disappointing. Anyone who has been to Tommy's knows they use large red guide balls to help align your vehicle onto the conveyor belt. I carefully drove between those guide balls, and my car is brand new. If I had hit them, my vehicle's sensors would have immediately alerted me, but there were no warnings, no contact, and no marks on the vehicle. Once I was on the belt and placed the car in neutral as instructed, I suddenly heard a loud thud. Because the belt keeps moving the vehicle, I couldn't see what was happening. A young employee came out and told me to reverse, but offered no explanation. Another employee was called over, and they had me move the car forward, backward, left, and right without providing any information about what was going on. I was sitting there worried about my vehicle while nobody seemed interested in explaining the situation. Eventually, they called a manager. In order to get my car off the track, they actually had to move the red guide balls so that my vehicle could be backed out straight. To me, that raises serious questions about whether the alignment system itself was positioned correctly. After filing a claim, I received an email stating that my claim was denied because I allegedly failed to align the vehicle properly. What makes this especially frustrating is that when I spoke with the claims representative, he agreed that if I successfully made it through the guide balls, the vehicle should have been properly aligned. However, when I asked how it could still be my fault, he suggested that I may have somehow pushed the guide balls out of position. There are no marks on my vehicle to support that claim. When I requested the video footage that supposedly supports their conclusion, they refused to provide it. I explained that the damage to my nearly new vehicle could cost thousands of dollars to repair, and instead of showing any concern, the representative told me to "go ahead" when I mentioned seeking legal counsel. To make matters worse, while I was still trying to ask questions and understand their reasoning, the representative abruptly hung up on me. That level of disrespect and lack of professionalism was shocking. What disappointed me most was not just the incident itself, but the complete lack of transparency, accountability, and customer care throughout the process. Based on my experience, I cannot recommend Tommy's Car Wash. If something goes wrong, don't expect them to take responsibility or even treat you with basic courtesy.

Absolute gem of a car wash!…read more From the pre-soak to the tunnel wash and even towel dry by hand this place is an all around great experience. You can get a single wash or different car wash packages or even a membership. They do a fantastic job and the value is great as well.

I moved to the Twin Cities recently and had been unable to find a company that would clean the…read moreinside of my grubby car (3 dogs, lots of long distance travel). I booked a car spa appointment and couldnt be more pleased. The exterior car wash was quick and thorough, but the interior cleaning impressed me no end. Dog hair, grit grime, even in the cracks and crevices, all cleaned up. They were quick and careful and did a great job on my softex seats. THEY ONLY TAKE CASH OR CARD, NO MOBILE PAY, OR I WOULD HAVE LEFT A MUCH LARGER TIP. Highly recommend, I will be back!​

Was looking for a new place to get a car wash, this one caught my attention cause they offered free…read moremat cleaners. Went to the website and they gave me a free month of whatever wash for a trial. I got the works of course which is normally 39.99 a month. Most times I visited, they didnt have an attendant when you pull in which was a little different than what I'm used to, but they had a little screen to tell you when to pull in and when to put your car in neutral. One thing I thought was super helpful was when you pull in, the screen also tells you what car wash you purchased, so I knew exactly what I was getting. A few times during the month, it gave me the wrong wash but since I had unlimited, I just drove through again. After the wash, pull around to the vacuums and they also had the self serve mat cleaners. This was my first time using them, you can have them clean with or without water. You press a button, stick the mat in and it comes out the bottom. Only once did I have a mat get stuck, otherwise, great experience. Only complaint about the car wash, which is the same for every one I've tried is that it never completely dries the car off. I think everyone just does it themselves in the vacuum area, but I can dream cant i.

Drove over to the wash in New Hope MN, on 3-9-26. Itt was closed. Website said it was open…read more Called, person who answered said they were closed for maintenance.

I appreciate the convenience and efficiency of Crew Carwash. The location is easy to access, and…read morethe hours are great which makes it simple to fit a wash into a busy day with the unlimited pass. The process typically moves quickly, which is a big plus. I also really like that vacuums are available for use, and the staff have always been friendly and welcoming. That said, for the cost, I expect a more complete clean. The front of my vehicle--where bugs and grime build up--rarely comes out clean. I've noticed there's an automatic sprayer aimed at the front, but honestly, it doesn't do much. What's really needed is the handheld sprayer that staff can use while vehicles go through, but it's never used. I understand the importance of keeping cars moving efficiently, but for the price, customers want and deserve a car that actually looks clean. Another frustration is that staff on-site can't (or don't) assist with changes to your wash plan. Anytime there's an issue, you're told to contact customer service instead of being helped in the moment. It would be much more convenient and reassuring if small adjustments or questions could be handled right then and there. Overall, I do like using Crew Carwash, but seeking other unlimited wash plans at different places. Worth mentioning a few service improvements and more customer-friendly policies as the experience could be much better.

I came here a couple days ago when it was 41 degrees out (so warm enough outside to get a wash). I…read morelike this car wash. It's not too expensive; and the wash is decent enough. I really appreciate that they have a free vacuum and spot to clean your car mats/empty the garbage from your vehicle.

The exterior get cleaned really nice and decent job on the interior. I joined the unlimited wash…read moreand come here often since I work close by. I downgraded my membership to exterior only. $87 a month is too much.

While I do miss the old Downtowner, I'm glad there is still a place to get an interior detail…read morenearby. They always do a good job here. I just wish they'd get into the door jambs and the cup holders a little better than they do. Always fast and always quality though.