I enjoyed my room at The Mill Inn. It was spacious and comfortable. The two stars is related to the…read moremanagement. The biggest issue I am running into is getting my security deposit back. When I made my reservation I paid a $200 security deposit. We left the room exactly as we found it. It has now been almost 3 weeks and I have not received my security deposit back, and have left messages with no response. The location is great and the rooms are nice, but if you are planning to stay there I'd assume you are going to end up paying $200 extra. When we arrived we found food still in the freezer from a previous guest, including and opened container of ice cream. Not terrible, but a bit odd. My family was renting two other rooms at the Inn and had been in contact with McKenzie prior to our stay. We mentioned that we were planning to go to a baseball game, and she mentioned that she had accessories to free tickets and offered to have some set aside for our family. When we arrived at the game, there were no tickets set aside. Again, my family had no problem paying for the tickets, but the fact that she had offered the free tickets to us and then they were not there, was odd. If they are able to get the management issues resolved, I'd highly recommend the rooms. But, as it stands right now, I'm unlikely to stay there again.

Needs to have a small desk to work from and a chair in the bedroom. Clean and spacious, great…read moreInternet, and close to lots of good establishments.

The hotel seems older but clean for the most part. Conveniently located right next to the…read moreinterstate. The biggest negative that I have, is that I booked the room on Hampton's/Hilton's website and was quoted a price. When I arrived, they told me that there's a $50 incidental charge that will be refunded if nothing happens to the room, and an almost 6 dollar parking fee. Now bear in mind, the website claims that they have free parking. However, because this hotel is privately owned the desk clerk said that they can charge pretty much what they want to. Had I not booked the room a head of time, I would have gone to a different hotel.

As a long time Hilton Honors member, I rely upon consistency in the Hampton/Hampton Suites hotels…read morewhen I travel. So it's concerning when a property advertises a set of amenities including Free parking on their website (see attached) and then, without further disclosure at check-in, charges for it ($5.18/nt). It was strange to see this given there is a large parking lot and the hotel is situated in a suburban location where free parking is the norm. I was told when I called the hotel after seeing the charge on the receipt that 'the parking charge is the owner's decision, and is not Hilton policy'. I would add that there were other aspects of the hotel that indicated it may be a distressed property. The coffee was brown water, there were no bananas, oranges weren't fresh, and other fruit was wrapped in layers of plastic no doubt to disguise its age. Hot water took a full 10 minutes to reach our room on the 5th floor. So hopefully no one in your party is in a hurry. I can't recommend this property. https://www.hilton.com/en/hotels/cltcdhx-hampton-concord-kannapolis/

Because now they only accept booking.com reviews and make it impossible to view credible reviews…read morehere I am. This place is under massive amount of renovations to which it shouldn't even be allowed to operate. Paint fumes travel throughout all the hallways. Carpet on every floor either ripped out or stained with paint. Chipped wood from furniture as well as exposed wiring. We came to our room and immediately found no privacy curtains. Like at least let us not have the bright lights from across the street glaring into our room. You should steer away from this place until they are done remodeling. They must not be doing well with business if they can't afford to at least close half the building down.

6/23/22: I traveled to this area for a job interview. I had no clue what I was in store for. I'd…read moredefinitely not come back to this area/hotel ALONE. There's a lot of shady individuals just hanging in front of the hotel drinking beer/etc. and catcalling every woman walking in alone. I was very uncomfortable. The check in process with Doris (I believe that was her name) was very slow and annoying. She wasn't friendly and her computer system wasn't working. She had to swipe my card 5x because it wasn't going through on her end for some reason. I better check to see if I was overcharged for "incidentals". I hate when I hand someone my card & they fling it back to me on the counter instead of placing it back into my hand. Her customer service skills are lacking. The hotel is run down, old, and definitely could use an upgrade. Their pool is outside and their "gym" is a joke. They have like 3 machines and they are old and run down as well. The odor throughout the hotel smelled like old, sweaty clothing that never made it to the washing machine, and the AC wasn't working in the hallways. The computer didn't work either. What exactly worked there?? It was a mess. The room I was in had a dingy, soiled chair and the room smelled like Mexican food, stinky feet and cigarettes. I thought it was non-smoking. Someone missed the memo. The shower was gross and I didn't sleep well at all. It was just too much riffraff in there & I didn't feel safe. I wasn't familiar with the area, but now that I know better, I'd choose to stay in Concord or even further out next time. My interview was in Kannapolis & I wasn't to stay close. Lesson learned. On a good note, the hotel is right next to the the interstate, so if you have to leave quickly, it is right there. They have a mini fridge and microwave in the room. They even offer breakfast, but I didn't want it because NO ONE in that hotel was wearing a mask but me. It was so weird. I guess they don't have Covid there. Just be safe if you go there. Bring some mace or something to protect yourself. It's some really weird characters hanging around out there.

Synopsis - A great value hotel that is in a good location with absolutely amazing staff…read more Was in town for a competition Cabarrus Arena and needed a place to stay. Ending up choosing Country Inn & Suites because of the pricing and distance from the arena. Ended up being a great choice overall. Pros The staff at the hotel were absolutely amazing. Both the lady that checked us in and the one who checked us out were truly amazing people and made the experience much better. I would say they alone carry a star if not two stars of positivity. Everything was clean and stocked in the room itself. We were also told at check in that if we needed anything else, to simply reach out to the front desk and it would be taken care of. Superb customer service. And while the layout of the room was strange, it had everything we needed. We only stayed for the night, but there were no major complaints to be had. Cons The rooms do not block sound from the hallway or other rooms well. We could hear conversations outside the room quite clearly and noises did not break apart well when coming through the door/walls. Appliances and amenities were a bit dated in the room itself. While none of them were broken or "bad" they could use some updating to stay more current. Overall a great experience for a superb price. Would come back again! 3.5 Country Comfort Stars out of 5!

I had a horrible experience with this hotel and I am still dealing with the headache of trying to…read moreget my money back from such a traumatic experience. I was charged $460.14 for a two-night stay in a BED BUG infested hotel. I awoke after the first night to a bed bug in bed with me. I immediately gathered my items and family and checked out of the hotel. At check in NO ONE informed me the hotel had bed bugs; if they had, we would not have stayed here. The hotel says they would refund me my money for the night not stayed however, it has been 14 days and I have NOT received a refund to date. I have asked to be refunded the night stayed due to the bed bug infestation and was told that an exterminator had to come, inspect, write a report and if the report noted there were bed bugs, only then would I get my refund back. I have called the hotel and the exterminator has come out however the hotel conveniently has not received the report. The are likely still putting guests in room 215 were there are bed bugs. Each time I have tried to speak with mangers Ashely or Jordan they are busy. The day of my check out, both refused to talk with me when I was onsite (outside of course because I refuse to step foot back in that place) and they instead decided to do yard maintenance telling their staff "if she wants to talk with me she need to come out here" as they continue to do yard work. When Ashley finally turned off her blower to talk with me, I told her what happened and she said "yeah we have bed bugs we get that complaint all the time." She was not aware however that I had their corporate office on the line who heard the whole conversation. My purpose of this review is to inform others to NOT stay here, they have BED BUGS and their managers are RUDE and care nothing about good customer service. Of note, I tried to upload my pictures of the bed bug and the managers doing yardwork but the platform will not allow it. I also have video of it all and if it allows, I will upload the videos. Unless you want to sleep with bed bugs, DO NOT EVER STAY HERE. I will make an update if I ever get a refund for my stay in the BED BUG infested hotel.

Two of my favorite treeshouses, Big Nick and Chicos Hideaway…read more So much fun especially for girls trips.. Best Place Ever!!!

Perfect spot for a quick getaway. The treehouse was surprisingly spacious and good for 4 ppl. The…read morekids loved it. Our friends rented the hobbit house and it was well maintained as well. There is a lake nearby as well! We will visit again for sure.

First room was so humid the beds were damp. The air was thick and heavy. The mattress also caved in…read morewhen you laid on it. I literally sank down like a burrito into it. Erica moved us into a different room. This one reeked of mold as soon as we opened the door. I have mold induced asthma - my lungs felt like they were going to explode in both rooms. We left.

Horrible customer service dirty rooms! You know you see housekeepers there, but they definitely…read moredon't do their job so what exactly do y'all pay them for???? maybe you should hire people that actually know how to clean!!!!

I don't know where the previous guest stayed, but the Days Inn in Concord is nasty…read more It is literally falling apart. There are "soft spots" under the carpet where the floor is giving way. The floor tiles in the bathtub are loose. The water tastes like kerosene, the A/C is horrible, the parking is horrendous. There's empty beer cans laying around. The bulletproof glass is a dead giveaway. Don't stay here!!!

You can absolutely not beat the value of this hotel! I chose to stay here with my girlfriends this…read morepast weekend for a local festival and picked the Days Inn Concord after reading the reviews on TripAdvisor. All the "Excellent" reviews are right on the money. Mike, the manager, is a wonderful host offering assistance in anyway and good friendly conversation. The first time I spoke with Mike was over the phone early in the day before our arrival. I explained that I was traveling with a group of other women and that we would like rooms next to each other. Done in a flash. Mike pre-checked us in for our rooms without question. Thanks Mike! Upon entering the rooms the cleanliness was obvious from the start; no perfume smell covering up "other" smells like in other hotel rooms. I always head to the bathroom first, after a somewhat long drive. I have to say, and my friends all agreed, that the bathroom floor was the cleanest I have ever come across in a hotel room, absolutely sparkling! No fear walking barefoot in the room here. One problem I often have is the water pressure in the shower. I was totally surprised to find that the shower head had the perfect water pressure to insure a good wash and rinse and, even better, the tub did not fill up with water because of clogged drains. Just like being at home. The Days Inn Concord is in a very safe area, as one might worry when traveling to a new town without knowing, with even the popular NASCAR teams parking their car trailers behind the hotel at a well known trailer building/repairing facility obviously without worries. There is a nice sized pool, too cold for our visit, and a yard off the pool plenty large enough for even throwing a frisbee. Directly next door is a gas station/convenience store with an attached restaurant which looked to be quite popular. Across the interstate a McDonald's and a Waffle House. One exit south would be a shopper's dream with all the stores one could think to visit. NHRA (I'm a member) & NASCAR fans, make this your choice of hotels for the races as it is the perfect location with less traffic than you are going to get at the other exits. Very comfortable and relaxing, clean and just plain perfect.

Booked the hotel room for 6 nights. Showed up to check in and was informed about the pet policy…read more Let them know i have a service dog. The woman was in agreeance about my service animal. This morning i received a phone call informing me that pets are not allowed and we needed to leave immediately. She also told us there was a sign stating no pets allowed. Was then told the woman was unsure if we would receive a refund due to us breaking the no pet policy. We went to check out and told her he is a service dog not a pet.

Owner denied service to a service dog team, even called the local law enforcement after yelling and…read morecussing the team to leave. Not only is this rude but against state and federal law. Cops, thankfully, did understand service dog law and refused to take actions. But as the owner of a public service business he (Mr. Patel) should know the law when it comes to what his patrons can and cannot do. I will not be staying at this facility!

Bad... didn't have much of a choice to stay. There was an odd smell in 2 nd floor hallway. vaping?…read moreDirty dirty dirty. Stopper in bathroom sink was broken took 5 mins to drain. Bed was clean and hot water was abundant

Hubby and i went here in oct in 2022 beds were very hard pillows were flat and no…read morerefrigerator. No sink in room like they showed n pics. Holes in carpet as well No good at all.

Clean, safe, quiet place to rest for the night. It's nothing fancy, but I've spent more on worse!…read moreDefinitely a great deal for the price point. Front desk staff was very helpful and kind. I'm not traveling with my pup, but I also love that they have pet friendly rooms as an option

We had to make a room switch on our stay. Our first room had damaged and worn out furniture…read more Massive fingerprints were on the refrigerator. We asked for another room and front desk gladly made new arrangements but had us making multiple trips down the elevator to get the room cards straightened out as our luggage was still in the original room. She was too busy being keen with an older gentleman (long-stay patron) to realize. Second room had a wad of hair between the sheets. As the night progressed, I smelt human urine next to the wall next to my bed. Someone was sleeping in their vehicle's backseat than the hotel itself. Told the front desk upon arrival and she didn't seem too concerned as it seemed to be a well lit area. A different Front desk attendant in the morning was apologetic and I left some remarks with her about our room experience. This made me feel Sleep Inn is a super cheap hotel regardless of my special offer through a 3rd party. Maybe it the location because the University City Sleep Inn on Tryon met my standards the following night. 2 stars for location and free breakfast.