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    SpareBox Storage

    1.0 (1 review)
    Open 5:00 am - 9:00 pm

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    1 year ago

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    Bluebird Self Storage - Rochester, NH - Inside the office at our Bluebird Self Storage Rochester, New Hampshire location.

    Bluebird Self Storage - Rochester, NH

    (4 reviews)

    I can deal with it always being hot in the summer and the heat seems to be on or super frigid in…read morethe winter with cold air blowing but what's absolutely killing me in all aspects of my life right now are the monthly rate increases! Been with them for like 4 years and if it didn't go up in price so often I could probably have my truck fixed up enough to go get my stuff out of both of my units but when I'm getting jammed up X2 by their never-ending price increases, you'll end up like me having to pull over today when getting yet another email with a price increase because I had a full-blown panic attack! And I would just forfeit all my stuff and wipe my hands clean but it's all my dead fiance's and her daughters whom I've had to adopt due to her mother's passing and desperately trying to get our lives back together but this place has been the center of pretty much all my problems and I am so tired of it.

    OK.. girlfriend rented a unit and within 3 months had MICE running around within her unit…read more.. Folks.. Look UP when you rent a unit... .. and see that there is NO barrier between units.. If the person Next door took from a barn with mice, then you now have mice problems. We set traps internally.. so far 7 mice killed in traps "inside the unit so far" (and they ruined comforters, mattresses, clothes.. you name it and the mice have gotten into it..) Mice turds all over the place... (Build next to a swamp to make $$ and I get the swamp will win eventually).. The well informed person at the desk suggested the mice traps "within the units" that we set are "attracting mice..''! Friggin' DUH.. how else to we get the mice dead so they don't poop and piss all over the stuff we have stored? Not safe.. INSURE the HELL out of them because they will be ruined in a matter of time..

    SpareBox Storage

    SpareBox Storage

    (1 review)

    I am appalled by SpareBox storage and wouldn't recommended it to even my enemies. At first, they…read morewill give you a low rate- it'll seem like you are getting a bang for your buck. Obviously, you don't have anywhere to put your stuff which puts you in a situation where you unfortunately have to pay to put it somewhere. SpareBox will increase their rates drastically, and very very quickly. When they sent me yet another stipulation to the lease it gave me the option to "click to see my full lease." When I clicked on it, they had my original lease. They accidentally sent the wrong information saying that I should pay significantly less than what they're actually expecting. When I called and explained this, I told them that due to the fact they sent me the wrong information I felt this month I should pay what was sent to me. I asked to speak to a supervisor and was told, "I'm not sure one can call you today" I was persistent in needing to speak to someone higher up and was finally transferred. After explaining all of this again, the 'supervisor' informed me that billing will contact me and I can speak to them about what happened and we can figure it out. I was told "you can wait until billing contacts you to make your payment and there will be no late fees while you wait" I asked many times if I could just be transferred to billing directly so this wasn't prolonged, the request was denied and I could not be transferred. I needed to wait for a call from them, but was assured there would be no late fee while this is figured out. Low and behold, just like the 'affordable rate' that quickly changed but this time with no communication. I got a message saying my gate accessed is suspended. I was absolutely disgusted and called immediately. It makes no sense that when I was doing what was instructed of me, that I would no longer be able to access my belongings. I asked right away to be transferred to a 'supervisor' because I already knew that the customer service agent was not going to be able to assist me in this matter. There was push back on speaking with a supervisor but I was transferred through. While speaking with them they were not listening to what I was saying at all and kept interrupting me. It was like I was talking to someone reading off a script. Although I was told I was to wait for someone from billing to contact me about this matter, I was made to pay the full amount to get access to my unit. I have never in my life experienced such terrible customer service, and misled by what they call supervisors. If I could give SpareBox storage a 0 or even negative review, I would. This is the absolute worst storage unit company that you can use. Save yourself the headache and do not get a unit here!!

    SpareBox Storage - selfstorage - Updated May 2026

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