Pros: - Competitive rates - best value in town I think…read more- Very clean - Extra services like locks and boxes for sale - Staff is helpful - They texted me to let me know my unit wasn't properly locked once, so they must do frequent walk-abouts. Cons: - A few hang-ups from the past ownership - Mandatory $10 insurance - Online/Kiosk rental doesn't work as well as you would hope

I needed to move into my unit on a Sunday with short notice due to some unexpected circumstances…read more I used their webiste to rent a unit as the office was closed. When I arrived to the facility the gate code didn't work so we couldn't get into the unit. We double and triple checked the code and called emergency number 3 times and went straight to voicemail with no call back. We also tried renting another unit on the Kiosk at the office, with the same results. After a few hours we were finally able to tailgate someone in and unload, unfortunately by then it had started to pour rain. Turns out that the website inaccurately stated that the gate code could be between 6 & 10 numbers but in reality it has to be 6. The next day I contacted them to get it straightened out and to ask that the $20 admin fee be returned to me for my trouble. The assistant manager, Jim, was very helpful but the refund had to be approved by his regional manager, Tyler. Tyler denied the request. So the moral of the story is make sure you pick a 6 digit gate code, pray there isn't an actual emergency because nobody will answer, and Tyler has terrible customer service.