I initially chose Spaces because, as a full-time student, I needed a reliable place to study and work. During the sales process, Gretchen was highly responsive and assured me that she would be available throughout my six-month contract if I ever needed assistance. Unfortunately, that level of responsiveness disappeared the moment I became a client.
Just six weeks into my contract at Spaces Reston Metro Plaza, I was informed that the entire location was shutting down and that I had only one week's notice to vacate. It is extremely difficult to believe that management had no knowledge of the closure when they were actively signing new members to six-month agreements. The entire experience was a bait-and-switch.
The move-out process was even worse. Kaitlyn Whitaker became my primary point of contact, and despite an email chain that stretched well over twenty messages, she repeatedly failed to answer basic questions.
Kaitlyn tried to randomly assign me to an office space that I had never seen before and after asking to tour other Spaces, repeatedly told me there was little to no space in any other building. Her responses were often vague, incomplete, or completely unrelated to what I had asked. In one particularly frustrating exchange, Kaitlyn replied that she would "love to provide the requested information" but did not have access to her computer at that moment. Kaitlyn never the sent the information and I was forced to follow up multiple times without receiving meaningful answers.
Communication problems extended beyond email. Kaitlyn assured me that she could arrange tours at other Spaces locations. After I requested a tour days in advance and received confirmation of the date and time, I arrived to find that the staff had no idea I was coming. It was a complete waste of time and demonstrated a shocking lack of coordination.
After transferring to Spaces at The Boro, it took more than three weeks for Kaitlyn to transfer my account to their system. During that time, I had no key fob, meaning I could not access the building on weekends, and I had no office key, requiring someone else to let me in every time I arrived. This problem was only resolved after my parents threatened to sue. And all the while, they expected their monthly rent to be payed. For a company that markets itself as a professional workspace solution, this level of disorganization is unacceptable.
I joined Spaces because I expected convenience, professionalism, and reliability. Instead, I experienced poor communication, broken commitments, administrative chaos, and unnecessary stress. I would not recommend this location--or this company--to anyone. read more
