Amazing place to work, I've been officing at Spaces for thr last few years. Laura and The front desk team has always taken care of me and my team members!! Cannot recommend enough. read more

This has been a horrible experience from top to bottom TLDR; excessive hidden fees, bad customer service, lies/withholding of truth, beautiful common area, expensive shoebox sized office First, I am victim of the bait and switch by being told I could have a smaller office for less rent. Then the day I wanted to sign all of a sudden two bigger and more expensive offices are all that are available. I was told I could cover my glass wall to give my clients privacy then told I couldn't do it. I was not once told about the $60 parking fee for each month. When I was billed this after signing, it put me out of budget but I couldn't do anything about it because I had already signed the lease. Things are broken constantly. The dishes are dirty after being run through the dishwasher. The offices are frigid. I was sold the lie that I could customize my office for free with DYO furniture. Then told I had to pay for it and it was on back order even though I can see plenty of couches in unused offices. Then after I filled out a survey talking about this, magically a couch is available and was delivered while I was session interrupting my work. The front desk is as helpful as they can be and I know these things are out of their control. There is a reason the occupancy is so low here. This is not a place I would ever recommend someone work. While expressing these concerns throughout on their surveys, all that's been done is I was offered a rate higher than my current rate at a "discount". Spaces appears to be a company with bad customer service and money grabbing wherever they can from SMALL BUSINESSES. read more

Do not rent here. Massive (40%) rent increases. Automatic renewals with very long notice periods to catch you into long term obligations. Zero flexibility on moving or transferring spaces. And just some of the worst customer service since they closed down the Soviet prisons. I cannot believe they are still in business but can believe that they are 75% vacant given their business practices and attitude. read more

By far the worst experience I've had with customer service...or lack of it! Not only did they conveniently extend my agreement for one year without a single notice, they now refuse to correct their mistake! On top of that, they have by far the worst customer service...from the top of upper management to the bottom. Obviously they are trained poorly by their upper management and it shows. After several emails to talk to management, I get a half-hearted call from area manager giving me yet another number to call while telling me she has to run out and can't talk. Sorry you're in such a rush lady, but do your job!!!! Then they overcharge my account (well beyond my monthly rate) and give me attitude when I ask for credit. Now I have to wait for them to process a credit. You can't just take $$$ from small business then not give a crap. These are hard times Regus, pay attention to your customers because one day you'll be sitting on empty offices begging for customers...just like you did to me over a year ago! Yes, that's right, your sales staff stalked me for two months trying to get me to sign, and now I'm brushed off! You forget small businesses work off referrals, and trust me every small business contact I have will hear of your poor service and lack of management skill! read more

Run, don't walk away from signing anything with this company. I was a member up until yesterday and can attest that their customer service is horrendous and their billing system seems designed to overcharge clients on a regular basis. If I had not been diligent about analyzing their bills I would have overpaid thousands of dollars over the years. Instead, I had the misfortune of having had to deal with their atrocious customer service reps who all sound uneducated and rude. There is so much competition for shared work space nowadays that customer service could have been a distinguishing factor for Regus but for some reason they prefer not to invest in better people and technology. Stay away. read more

After being a tenant renting an office for a year and a half, a supposed "parking audit" was conducted and I was told that my parking privileges for the garage were being revoked unless I paid $60/month in additional parking fees. I was originally told upon signing my lease and again at renewal in December that my lease included parking, which was used as a bonus to get me to renew my lease. It is unfortunate that Regus representatives would be dishonest and inconsistent, affecting my business in a negative way. read more

Do yourself a favor and AVOID this company. We cancelled our contract at the end of our term and now they're telling us that we're on the hook for 12 months of rent because we didn't give them 3 months notice. They also get you in on a low rent and then charge you for add ons that you don't want such as kitchen use of $40, IT support of $100. We didn't ask for these services and it's on our bill. Just try to resolve it through billing, or the manager,and they will seem helpful but then is completely unresponsive. Months go by and you have a charge sitting on your bill that you shouldn't have had in the first place. Trying to resolve this by speaking with Regus but if they don't return calls and sent our account to a collection agency. Do they really expect us to pay for services that we didn't receive? This review is for the entire company itself not specifically for this site. read more

I wouldn't even give them one star. Very expensive for what you get. Also, the receptionists are extremely rude & unprofessional. Go elsewhere for your small business. read more

REGUS Corporate Woods, Overland Park, KS (trying to get the attention of HQ): I have been a Regus Client for 17 years now at this location. They were not always Regus and the drop off in service is showing as a result of Regus now operating my virtual office and virtual receptionist services. I experienced several outages in my service with clients and prospects unable to contact us via phone. It absolutely is devastating to our business for calls to go unanswered and during one outage the phones just rang and rang with no one answering. For days. Two of these instances were in 2016 in June and then again in December. I have e-mail correspondence if needed. Common responses were that there are "not enough staff members to answer all the calls". Then why not hire more staff? Or stop proving the service?? They tried to accommodate me by transferring my calls to another "less busy" REGUS office. That's when the phone lines went dead just a few months later. That new center had IP internet phones and no backup internet options. They lost service and we were down phones for days as a result. If they are providing this inbound call answering service and many clients are paying for it, why is there no redundancy to prevent outages from a single source of failure? That's just poorly managed and implemented in my opinion. We and many other Regus clients paid as a result of those poor decisions. This year my automated credit card had a problem because the expiration date changed as a result of being issued a new card. Originally this payment process for automated payment was setup for us by Regus personnel. When I was notified of payment failures by Kim F the Overland Park Corporate Woods manager, I asked if they could update my CC information. She said no that I needed to go to the website. I tried that and the site was not functioning correctly. I notified Kim F with an e-mail and screen shot about the problem of not being able to update my payment method online. No response. (Again, I have the e-mails if needed.) Several weeks went by and I was notified by Kim F that my account would be suspended if I didn't make payment in a few days (no date on when, just a "few days"). I immediately replied to her e-mail asking if I could get a number where I could call and have my CC info updated since I was having problems with the website. She said they didn't have a number and I could pay at the center and sent me instructions on how to use the website. We are an IT company and while that's all great and true, the problem here is I just wanted to have my "auto payment" corrected. I'm very busy and I felt I received no support or aid in that endeavor, just "use the website" (that didn't work) or manual pay. That's it, something I had been using flawlessly, NEVER ONCE in 17 years late as a result, railroaded essentially. Two days after this Kim F suspended my account without so much as a courtesy phone call warning. That was on a Friday June 19th I believe. I'm not sure be or no one called to advise me of it. To make matters worse, I managed to get my account paid in full and auto payment fixed that weekend on Saturday the 20th. Despite payment being made in full, my services remained suspended. Clients, partners, vendors, prospects all going to a generic voicemail and not being answered for now 3 days after payment has been made. This is how they treat a 17 year customer that's never late, communicating their problems with payment in e-mail and voicemails? By shutting off their service?? By ruining their business during the stretch of time? It seems to me, If it's not incompetent management unable to staff correctly or provide critical services with well thought out redundancy to ensure communications, it's this kind of poor customer service you get as a best result. Again, I'm a 17 year client. I don't usually complain about anything but this is completely wrong. Not once in 17 years have I been late on a payment and here I'm pleading with the manager Kim F and she shuts my service off. Unbelievable. read more

Terrible horrible customer service from upper management all the way down to their receptionists. Hard to believe they can stay in business when they treat long time customers in the fashion I was treated. There are plenty of other choices in virtual offices and I would recommend using anyone but Regus. read more

I rented an office for a couple months and the manager at this location as well her staff were extremely helpful in getting everything set up. I was a little freaked out by the reviews on here regarding charges but I had no problem stopping service when I left. The manager even helped me get set up in my next location with an office to find something to suit my budget. read more

thinking about it worse communications I have seen in ages!!! Manager of the area I was interested deemed I was not important for his time. Looks like its going to be a "NO" read more

This is my third experience with Regus and very likely will be my last. I experienced similar negative results on my first two experiences at two other locations so I should have known better. I entered into a 3 month agreement recently on behalf of our company. Working with the local resource in Orlando who was very nice and helpful at the time, she was fully aware that we needed space for 3 months and no more. I pushed very hard on their supposed customer friendly policy "auto renewal provision" in the contract and clearly stated to her that I wanted it removed. Being a good Regus employee she explained that there was no way she could remove that provision but advised that as soon as I sign the agreement I give notice that I did not want to renew. I found that very sophomoric and didn't understand why I had to go through that step. I explained to her that we are officially notifying her of our desire not to renew. They automatically renewed our lease because they say they did not receive our notice to not renew after we entered into our agreement. Now my cost of using the Regus offices, which I only needed for 3 months, has doubled. I find Regus' practice of this auto renewal provision, which has impacted me negatively twice now, to be completely customer unfriendly and totally in favor of Regus. It is this single provision together with the constant and ongoing practice of overcharging that creates an extremely negative customer experience with Regus PLC. The practice of overcharging, whether it is intentional or not, leaves me with a very bad taste. I spend more time auditing a Regus invoice than I do the invoice from our law firm we engage to do our legal work. They seem to constantly look for ways to overcharge for services we did not use and that are not in accordance with our agreement. If you choose to utilize this organization for office space, you need to devote one full-time employee to manage the relationship and stay on top of all the details of the arrangement to avoid being overcharged. read more