I had an extremely disappointing experience with Spaces Miami Beach. I signed up on June 4 for a very basic virtual office package to receive mail and have access to work from the location once or twice a week. However, the experience has been nothing short of a nightmare.
First, the staff and management are unprofessional, lazy, and disorganized. From the very beginning, I had a negative interaction with Jaileen during my tour. After setting up my payment and informing the sales supervisor, I couldn't log in to see my payment. Despite reaching out for help multiple times, I received no response. It seems once the sale was made, the support stopped, and the staff showed no empathy or concern for the issues I addressed.
Today, when Jaileen finally assisted me in accessing my account after weeks of being unable to do so, I was shocked to see a total invoice of $1,199. This is outrageous considering I signed up for the most basic coworking option with one virtual address for around $240 a month. To make matters worse, they charged me in advance for the months of July and August within the same billing period, despite me having the membership for less than a month. This was never disclosed to me before I signed up for this membership.
On top of this, they charged me a $250 fee for not setting up a payment method, which I did, and a $53 late charge. I originally thought I made the payment and have evidence that I set up the payment method. As a new business owner using my personal savings to launch and fund my startup, these unexpected charges are a significant blow.
Additionally, the facilities, which are supposed to be high-end, are poorly maintained and often not clean. The Wi-Fi, a critical amenity for any coworking space, is unreliable and slow, severely impacting my productivity.
This experience has been extremely frustrating, especially considering I was only able to use the office once in the past month. I request an immediate call back to resolve this billing issue and would like to cancel my membership due to this terrible experience. This is an added stress I didn't need, and it's clear Spaces Miami Beach does not value or support their customers adequately. I would not recommend this place to anyone looking for a reliable and professional coworking space. Avoid Spaces Miami Beach at all costs. read more