Paid top dollar for climate-controlled indoor storage. Lock was not left at unit, as agreed to, so…read morehad to provide my own. Belongings are then damaged due to leak in roof, and mildew and/or mold due to being locked out of building for over a month. Also, had to argue and fight for some kind of consolation afterwards. Unsympathetic onsite staff. Then, after disposing much of my daughter's and my items, and moving the rest to a dry unit, I came back to my lock having been cut because of their mismanagement of facility. Still waiting for refund on that. To be fair, there were a few good employees and temporary managers during the fiasco; but most were not so.

Excellent place, excellent service from staff. Will come back for sure if I need storage unit again.read more

My experience with Lock Up Storage had been very positive until recently. The women in the front…read moreoffice are consistently friendly, helpful, and professional, and the facility itself is clean and well-maintained. I genuinely have nothing but good things to say about that aspect of the business. Unfortunately, that changed when I received notice of a meaningful rent increase on my storage unit. After comparing prices, I found at least five same sized and air-conditioned storage facilities within a few miles (3-10 miles) offering the same size unit for more than half the cost. Wanting to remain a customer, I called to discuss the increase and see if there was any flexibility or willingness accommodate an already paying customer. That conversation was very disappointing. Rather than showing any interest in retaining my business, the manager seemed focused solely on enforcing the increase. The tone of the conversation felt dismissive and unprofessional, especially considering I was simply trying to understand my options as an established customer. What makes the situation even more frustrating is that since that conversation, I've learned of multiple instances where customers are paying dramatically different rates for the same size units. One neighbor received a quote within that same week nearly $70+ less per month than what I am currently paying, and two other residents in our community shared similar experiences with steep increases. That creates the impression that loyal customers are being penalized while newer customers are being offered substantially better pricing. I understand that businesses need to adjust pricing over time. However, when comparable facilities in the area are charging significantly less, and when existing customers are treated as expendable rather than valued, it becomes difficult to justify staying. Especially for a facility that has plenty of available units (they're at ~50% capacity), customer retention would seem to be a priority. Sadly, that was not the case here. And for those reasons, I would not recommend choosing this facility solely because of its convenient location in Babcock Ranch.

The facility is new, exceptionally clean, and clearly well maintained. It also feels very secure,…read morewhich adds a lot of peace of mind when storing your belongings. The location is ideal if you're looking for something within Babcock Ranch or close by. The staff is friendly and genuinely helpful--Bonnie and Chrissie, in particular, were kind, attentive, and easy to work with. The pricing is a bit on the higher side compared to other facilities, and they don't offer the same incentives you might find elsewhere. That said, my impression is that their rates will stay relatively steady over time, without the steep increases many other companies hit you with after just a few months. Overall, it's a solid choice if you value convenience, cleanliness, security, and great service.

I have been storing RV here for the last 5 years...has…read moreeverything i want and need...water, septic, electric covered storage and security! Industrial ice maker to stock up before pulling out. Great location,!

Easy in and out with plenty of room to back rv in and out of space. Very clean, highly recommended…read more Electric to keep batteries on rv charged. Well located in the Fort Myers Area. Great price and the phone service is always prompt and spot on with knowledgeable personnel to help with question. Thanks again C.Z.

Extremely easy to book a space, the clerk was incredibly helpful. It was very clean.read more

Dirty. Pricey. Prices go up constantly (7 times in 2 years). Moved down the street for 1/3 as much.read more

Fantastic team, helped me get the exact size I need at a price that I could easily budget. I…read morerecommend 100%! Stop by today!

With a absentee office and forcing customers to buy insurance this is what broke the camels back…read morehad to pull it out of there. This place was great a year ago when they had somebody in the office and leaving emails trying to get ahold of somebody was a pain in the butt

Excellent check-in. Easy access to indoor space. Attendant showed me the unit, entry and lock…read moreinstructions. Super clean and cool The 5x10 was way bigger than I needed I needed. Go look first. Online signup was fast and easy.

We already have a storage unit but the price increases has caused us to look elsewhere. We checked…read morearound and Extra Storage Space had cheaper units and was closer to us and our other unit. We rented the unit through their website which was very easy. When I went to the office to get the unit number I was greeted by John who is incredibly nice, knowledgable and extremely helpful. Unlike our other unit this unit is caged off at about 8' so we needed to get a larger unit which was no hassle to do at all. We were still saving A LOT of money. John and the prices of the units are what make this storage facility the best one in Fort Myers, Florida!

Great people to work with, long time renter. Clean facility. Like the ability to access any time…read moreeven on hollidays.

There are other and better facilities in Fort Myers. Recently lost my job so I wasn't able to pay…read moreon time. A 50 dollar late payment is applied to your account if paid 1 day late. After 5 days it becomes 100 dollars and they turn off the pay by bank feature so you can only pay by card which adds a 20 dollars convenience fee. If you pay 30 days late on top of the fees added you have to pay an addition 110 dollar lien fee. I have been there for years before they became Cubesmart. The owner and staff then were some cool people and they would work with you if something happened. Cubesmart is just some greedy conglomerate that just wants more money.

I've been a customer of Metro Self Storage for years and have had easy access to my household goods…read moreand photos and the things from my late parent's apartment. The staff has been always helpful and kind and I've received great customer support. I have NEVER seen bugs or felt that my things were at any kind of risk in the unit. The facility is clean and tidy. They have a large garage door for easy ingress/egress for your things and carts to help transport from your car or unit. I've always felt that the cost was reasonable and now with me closing my unit down, have received personable service and assistance in the close out. As a 30 plus year resident of Ft Myers, I can give them my highest recommendation and love this family owned business.

Great facility, friendly and helpful staff! They went above and beyond earlier this summer when I…read morewas helping my parents move into assisted living and they needed extra storage space. They already had one unit here and the staff was able to quickly find two units side by side. They even helped with moving things into the units. Highly recommend!