I unfortunately had a very upsetting experience here after receiving my first-ever Brazilian wax. I…read moredebated leaving a review, but after the reaction I experienced and the way my concerns were handled afterward, I feel like other clients should be aware.
Following my appointment, I developed a severe reaction across the treated area. I was extremely red, covered in raised bumps/welts, white puss-filled bumps, and in enough pain that it genuinely hurt to walk. When I first reached out about what was happening, I felt like my concerns were immediately brushed off. I was told that they use the same wax on everyone, that this had never happened before, that none of her clients had ever complained about this, and that she had been waxing for over 10 years without an issue.
Despite that, I was clearly having a significant reaction, so I initially offered to come in so they could see it in person.Rather than having me come in at that point, I was told to put hydrocortisone on the area.
I was also asked if I had taken a hot shower, exfoliated, or used any products afterward. I explained that I had not exfoliated or applied products. The shower I took was the following night, more than a day after my appointment, and it was warm, not hot. At that point, I was already experiencing significant pain and irritation.
Because of how severe the reaction was, I explained that I planned to have it evaluated and specifically asked for the names of product used during my appointment, which areas were waxed versus sugared, and requested a refund.
It was only after I requested the refund that I was told I needed to come in so they could see the reaction. I pointed out that I had already offered to come in earlier, but instead had simply been told to use hydrocortisone. I was then told that I would have to come in for them to see it in order to receive the refund. At that point, I sent photos clearly documenting what my skin looked like.
What was especially concerning was learning during this conversation that both waxing and sugaring had been performed during the same appointment. I originally called simply to ask what type of wax had been used on me, and during that call I was told that I had actually been both waxed and sugared. After repeatedly asking for the specific products used, I was eventually told they were Sugar Paste and Gigi Zinc Oxide Ultra Sensitive Wax. I was also told that the reaction appeared to be folliculitis and was sent a Google screenshot about folliculitis. However, I still was not given a clear explanation as to which areas had been waxed versus sugared, why both methods were used during the same appointment, or why I had not been made aware that both were being performed at the time of my service.
I understand that skin reactions can happen and that everyone's skin is different. My biggest issue is how difficult it was to get straightforward information about exactly what products and methods had been used on my own body while I was experiencing such a painful reaction. I repeatedly asked for clarification in writing because I wanted an accurate record of what was used and information I could provide to a medical professional if necessary. I was instead asked to call so everything could be explained verbally.
I was willing to come in to receive my refund and, again, had actually offered to come in before a refund was ever requested. However, after following up and explaining that several of my questions still had not been answered, my message was read without a response or acknowledgment.
I gave the business multiple opportunities to address this privately before leaving a public review. I wasn't looking for an argument or expecting them to somehow undo the reaction. I wanted a refund, transparency about what was used on me, and a professional response to a legitimate concern.
The reaction itself was awful, but the lack of clear communication afterward made the experience even more disappointing. I have photos documenting the reaction as well as the written conversation. Based on both my experience with the service and how my concerns were handled afterward, I personally would not return.
