I love this store when visiting South Lake Tahoe. The store's ambiance is serene and smells nice…read more They sell a variety of merchandise: Crystal rocks, candles, jewelry, spa products and CBD. If you have rheumatoid arthritis or muscle pain, I recommend getting their CBD balm. It works very good.

To be blunt, our experience and the lack of billing transparency at Serenity Spa was a disaster…read more My friend signed up for the Serenity Signature Package for $320 - which included a Signature Facial and the Aromatherapy Massage. Before my friend was going to receive the facial, she was pressured multiple times by the esthetician that she could upgrade to the Pumpkin Peel Facial for an extra $80, to which she agreed to. All of this should have resulted in a $400 dollar charge and a 10% tip for a $440 charge. Somehow Serenity Spa ended up charging her $564.  After explaining the overcharges, the front desk receptionist assured me there were no overcharges. Then after looking further, after intense prompting, she admitted there was a $60 overcharge - she couldn't explain how she came to this number, which was still wrong. After insisting this was the only overcharge, the receptionist refused to address the remaining $60 overcharge and hung up the phone after accusing us of lying, which was incredibly unprofessional and irritating as my friend is an incredibly accomplished and pure hearted person. I'm not at all surprised at the litany of negative reviews about Serenity Spa and I would encourage everyone to steer clear of this place and their questionable, at best, transparency and billing practices.

Great service, great massage! Amazing all around!!…read more Thank you so much, Will definitely come back

My best friend and Ihad a 90 minute massage, which was divine! Scheduling and location was very…read moreconvenient, one of the best massages that I've had. Fantastic value and experience!

I feel so fortunate to have found Saundra! She's an amazing healer and I felt truly cared for…read more The massage was amazing and she used a variety of techniques to relax my muscles. You meet Saundra at the Forrest Suite Resorts at Heavenly Village and she has a cozy room by the health center. It's lovely and feels like Tahoe -- candle and nature. Her rates were half what I would have paid at a resort, yes half! And the massage was so much better and more personal. She's an angel!

I can't believe I never thought to write a review for Saundra/thought to look!…read more My mother and I have been visiting Saundra during our annual Tahoe trips (minus covid and a few jam-packed vacays) for probably 7 years maybe longer...we have had plenty of massages and Saundra is our favorite by far! Her hands her energy her warmth, just all of her is a joy head to toe. She always does the massage of course but also the "therapy" part when I need it too lol she is so wise, heals my body and mind at once! Even somewhat physical therapy - she taught me about KT tape pre-covid. If you have any pains in your body or just want to feel extra-great as a treat go see Saundra you won't regret it.

After 2 long days of skiing, our body was achy and sore. What better way to end our ski trip for…read morethe year than to go for a Chinese deep tissue massage. We went for a couple massage- a 60 min foot & body combo massage (in massage chair) for $60 per person. The room has 3 massage chairs and they will give you a fuzzy blanket to keep you warm. Overall, the facility looks clean. My girl was great!!! My girl had strong hands and really gave my body a good beating, just what I needed to beat out all those toxins out of me. You can tell them if you prefer softer touch or a harder touch. We will definitely come back here after a ski trip. I highly recommend this place.

We enjoyed our long massages. It was reasonably priced. Our massages technicians were talking a bit…read moreduring our massages but they whispered. I'm not sure what was worse. But! Eventually I fell asleep because of the massage. I was relaxed, and once I woke up, I felt rejuvenated. Highly recommend the experience and feel it was a lot worth the price. It was more reasonably priced than other locations.

I absolutely loved everything about our couples massage! Sierra might be the best masseuse I have…read moreever had, I got a deep tissue massage and because of her technique, my muscles are relaxed with little to no pain! Normally when I get a deep tissue massage it is extremely painful to get everything out, not this time. I also added on the peppermint scalp massage and was I heaven! My husband got the Swedish massage and said it was great. We grabbed a brochure on the way out for a possible staycation in the future! There are small lockers and robes available but we waited in the lobby and where walked to Our room for the massage where there was lots of space for our clothes and items. Water and teas are available in the lobby and they do have a sauna but we didn't use it. I look forward to trying it next time!

WARNING TO FUTURE GUESTS: New Management Did Not Honor the Spa Package We Were Sold…read more Extremely Disappointing and Humiliating Experience I rarely leave reviews like this, but our experience with Elements Spa and the lodge where it is located was so upsetting that I feel future guests should know what happened, particularly if you are purchasing a spa package that advertises access to the lodge's private beach. I booked what was advertised as a 90-minute deep-tissue couples massage with access to the lodge's private beach. Because I was traveling with my family, I specifically asked the spa front desk beforehand whether my family could join me at the beach. I was told yes. Had I been told otherwise, we simply would have made different plans. Unfortunately, my massage with "Eddy" was one of the worst spa treatments I have ever received, and I have had many professional massages and spa treatments over the years. We were brought back approximately six minutes after our appointment time. During a significant portion of my treatment, the therapist simply rested his hands on my back while taking deep breaths. The remainder consisted primarily of extremely slow, light rubbing of lotion into my skin. There was virtually nothing I would describe as deep-tissue massage. It genuinely felt as though the goal was to let the 90 minutes pass rather than provide the treatment I had paid for. I questioned if he was even a professional masseuse after the treatment, because it was the most bizarre massage I've ever received. To be fair, my spa partner had a much better experience with Danielle. He described her as "very strong" and said his massage was something he would return for. The facility itself was also disappointing. The spa felt dated and run-down, with old carpeting and dingy, tiny bathrooms, and my massage was performed in what appeared to be an old hotel room. It was nothing like the relaxing or upscale spa experience I expected based on how the package was presented online. But the treatment we received afterward is the reason I am warning other guests. When my family joined me at the beach, as we had specifically been told they could, we were suddenly informed that the new lodge management would not honor what the spa/front desk had told us. Instead of recognizing that there was clearly a communication problem between the spa, front desk, and lodge management, the situation became hostile towards us, the paying customers. The new lodge management appeared to be a Middle Easterners, and specifically told us that they weren't affiliated with the Spa in any way shape or form and did not care what they sold us. We were ultimately escorted off the property while being accused of having "lied." This happened in front of my family and other guests and was incredibly embarrassing and humiliating. There were only four other people on the private beach besides our party of six. We had just spent nearly $500 on spa services and had specifically asked permission before ever bringing our family onto the beach. What makes this even more frustrating is that I personally approached the front desk and even offered to purchase a day pass so there would be absolutely no misunderstanding. I was assured that my family and I could enjoy the beach. I actually tipped the front desk employee because I appreciated what I believed was her helpful customer service. Yet when the new owner became involved, that assurance disappeared, and somehow we became the "liars." If the spa or front desk gave us incorrect information, that was an internal communication issue. Paying guests should not be publicly accused of dishonesty because management and the spa are not on the same page. I was willing to overlook an underwhelming massage. I was willing to overlook an outdated facility. I even tipped well because I don't like making someone feel badly about their work. What I cannot overlook is being told one thing before spending nearly $500, relying on that information, and then being humiliated and treated as though we had done something dishonest. This was supposed to be a relaxing first day of our family vacation in Lake Tahoe. Instead, it became one of the most uncomfortable and humiliating hospitality experiences I have ever had. My warning to future guests: If you are booking Elements Spa because the package includes lodge or private-beach access, get the exact terms in writing before you pay. Based on our experience, what the spa/front desk tells you may not be honored by the new lodge management. I will not return, and after the hostile and unprofessional way our family was treated, I cannot recommend Elements Spa or the lodge where it is located to anyone.

I love this place. From the moment you enter the lobby, it feels welcoming and relaxing…read more My massage therapist, Shayna, did an outstanding job with my massage. Is there such a thing as a 15 star rating? I've been getting massages for over 40 years, and truly I can say this was one of the best massages I've ever had. She worked on trigger points creating releases that I've never experienced before. Ahhh. Much of my aches are gone and I have free movement! I'm so excited. Really so wonderful! She not only worked out the kinks, but educated me about the anatomy of my body. She provided tips for how I could live my best life. I would highly recommend Shayna for any kind of massage work, but especially if you have that troubled spot that could use some help.

I booked this spa while visiting Lake Tahoe, not realizing it would turn into one of the best…read moremassages I've ever had. I scheduled a 60-minute relaxation massage with Brenda and expected a light, purely Swedish-style experience. Instead, she masterfully combined Swedish techniques with targeted pressure point work. Without me saying a word about where I felt tight or sore, Brenda somehow identified every problem area just through touch. By the end of the session, all of my aches and pains were gone, and I felt better than I have in a long time. I will absolutely be back.

We had a wonderful experience! We were able to schedule massages last minute for both Brian and me,…read moreand we couldn't have been more impressed. Lydia was so pleasant and helpful. Great customer service! Rachel was my therapist and Stephan worked with Brian, and they were both absolutely amazing. Their skill level, professionalism, and attention to detail were phenomenal, honestly, some of the best massages we've ever had. We are always looking for true five-star service, and we definitely found it here! Thank you, Rachel and Stephan, for such an incredible experience. We will absolutely be requesting both of you the next time we're back in town!

Love Tahoe Zen Massage! I left a great review a couple years ago for Tahoe Zen, but I thought I…read morewould write another one since I am seeing a different therapist now. I've been in twice to see Rachael to get a massage with cupping and I've had such great experiences. The location is great. It's easy free parking steps from the door. It's always nice and quiet and inviting. Rachael definitely has magic hands and she can actually tell what you need by touching you so if you're not sure if you need deep tissue or medium to firm she can tell you. She's great with the cups. The aromatherapy is always amazing. The bed was extra warm today as it was snowing outside and I really appreciated that. I can't wait to come back next month!

As a bodybuilder, I carry a lot of tension, tightness, and knots in my muscles from intense…read moretraining. They did an absolutely phenomenal job working through those problem areas and releasing so much built-up tension. The pressure was excellent, and I could really feel the difference afterward. I left feeling relaxed, refreshed, and much looser than when I came in. If you lift, train hard, or deal with muscle knots and soreness, I highly recommend this place. I'll definitely be coming back!

meh, i've probably had close to 50 massages at this place and it used to be great. the last few…read morehave been poor quality while adding surprise fees like "we used extra oil, $10"?! the place has also changed ownership several times and it seems like they did this each time my buy 10 get one free card filled up. i'd come in with my punchcard full and the very same people i had seen every time would say, "ohhhh, new owner, card not good." there are so many of these places in town, don't waste your money at this one

My husband and I were able to book the same day for an afternoon appointment. We booked a couples…read moremassage and we honestly can't wait to go back to South Lake and visit here again. We both left feeling so relaxed and refreshed. The place was small, clean and just what we wanted. No fancy frills, no extra add on just a solid massage.

If I could give them a higher rating I would! First of all the place looks a bit sketchy, just get…read moreover it. It's soooo worth it! Came here with my sister and we both agreed that we had the best massages we've ever had in our lives!

Thank you to Tim for being so accomodating to my boyfriend and I and allowing us to change our…read morereservations! I've seen cedar baths before on Instagram, and I had to try it out for myself when we visited Tahoe. He did an amazing job explaining to us the health benefits of the cedar, helping us get situated, and pouring us a cup of Super Ohtaka (a Japanese beverage consisting of 50 fermented vegetables) at the end of the session. The cedar bath itself was comfortable, each session is 25 minutes. I wasn't anticipating getting so messy! It was very fun getting buried in the cedar- the way Tim explained it was like getting covered in a warm weighted blanket. It's a similar experience to a sauna, I was surprised when he told us that there was no heating in the tub and that the cedar enzymes were keeping the cedar warm! I definitely felt my circulation improving. If you end up overheating, you can create air bubbles with your toes and hands or just stick your arm out to help regulate your internal temperature- which is what I ended up doing. We got out of the tub, brushed off, hopped in the shower, and felt rejuvenated. What a fun novelty experience!

Nothing but 5-star reviews is telling! I was in Tahoe and needed to do something while the family…read moreskied. It popped up when I searched saunas and I'm so glad it did. It's not a sauna but an experience that you've never had before. Unless you're from Japan and then maybe you've done it. It's what everyone else shared ... peaceful, restorative, healing, warm. Kirsten was awesome and explained the science behind the cedar and warming mechanism -- quite fascinating! I have some pain in my right elbow as well as lymphedema in right arm. After the session my arm felt 10000% better. It was unbelievable. I had no concerns about cleanliness. Everything was great and after the session you brush off the cedar and then shower. Bring your own swim suit or they'll provide disposable ones along with a robe. Afterwards I was offered an elixir of some sort with digestive health benefits. It's available for purchase on Amazon for $179 a bottle! This was such a great experience. Yes it's pricey but sooooooo worth it. Thank you to the owners and staff who make this available.