I was pleased with this Massage Envy location…read more
I received an hour-long deep-tissue massage, and the experience was, overall, positive. The booking process was easy, the staff I interacted with were friendly and attentive, and the facility was clean and stylish. Likewise, the massage itself was effective, considerate, and professional; I left feeling quite improved.
The only thing that kept me from giving five stars was that my hour massage was not quite an hour. We got started ten minutes after my appointment time, but instead of going for a full hour, my massage lasted only fifty minutes. As in, the session was treated as if it started precisely at the appointed time, at 2:00 in my case, such that it ended at exactly 3:00 -- which isn't realistic, since there will always be prep time necessary, if only to consult with the therapist and then undress and such before the massage. By all rights, I should've either gotten my extra ten minutes (a considerable length of time, massage-wise), or been charged slightly less. In any case, I didn't make a fuss, both because I didn't need the stress of a potential confrontation (the whole point of the massage was to de-stress) and because the massage was still very satisfying, albeit just shortened. Though, I feel I should make mention of this here, if only to make others aware of this somewhat unfair policy.
My thanks goes out to all associated with Massage Envy. I am grateful for, and have benefited from, your work and service.
