TLDR: I would not recommend them based on the terrible workmanship and unprofessionalism. They have…read moreno respect for their clients. I got multiple second opinions and they were shocked at Franks "work", quoted me over $7K to fix and re-do it all. Apparently they deleted their google profile because they had so many bad reviews coming in so I will post my review here too. Very shady behavior!
I originally left a 1-star review and was quickly contacted by Frank's partner, Robert L. He claimed my review was unfair because I didn't allow them a chance to fix the issues. Despite giving them a second chance, they failed again. I was left on read and to make matters worse, someone from their team texted me, calling me "beautiful," making me uncomfortable.
Lack of Research and Initial Red Flags: I take responsibility for not researching this company thoroughly. The warning signs were there, and I should have trusted my instincts. I still don't know if they're licensed or insured since I couldn't find them on sunbiz.org. They ask for 50% upfront -- something other contractors later told me is a major red flag.
Communication Issues: This company's communication is awful. Their excuses? "We're busy. We have many projects." A quick text takes seconds, especially after taking a large upfront payment. On day 2, they no-called, no-showed without notice, leaving us confused. My husband contacted Frank, who said he was at urgent care with his son due to asthma. I later learned from other upset clients that he used the same excuse with them. Emergencies happen, but failing to notify clients is unacceptable. No showing, and arriving later than promised is the norm for them. A late start is one thing; poor communication is another. During prep their workers moved our belongings without supervision, leading to broken items (magnets, knick-knacks, houseplants) and missing ones - our bathroom vent disappeared and was never reinstalled. We had to buy a new one. They never told us about the damage or missing items until we confronted them.
Unprofessional & Suspicious Behavior: I came home to find an empty cookie wrapper from my pantry on the floor -- someone ate my food. Our garden hose, which they used vanished from my home. After my husband texted Frank, demanding its return, the hose reappeared the next day but no explanation why they took my property with them. They also used our step stool, left it covered in paint, and didn't clean it.
Lack of Transparency: The contract lacked key details -- no start or end dates, not even an estimated timeline. We were verbally told to leave our home for 2 nights, I knew that wasn't enough time, but we ended up displaced for six days. That would have been fine if they provided updates so I could plan for my dog and job. Any attempt to get updates was met with vague, unhelpful responses. They promised to repair and fill holes per the contract, but that was NOT the case.
Terrible Workmanship: I am embarrassed by the results. Multiple professionals told me it looks like a beginner's work. There was paint and debris on our $3,000 couch, on my father-in-law's guitar, on our living room TV, and on our walls throughout the house. The job looks rushed -- globs of knockdown texture, rough patches, and visible popcorn texture remain. Light fixtures were installed incorrectly, creating more work for us.
Final Results: This experience was a nightmare -- broken items, poor workmanship, and unprofessional behavior. Learn from my mistake: YOU GET WHAT YOU PAY FOR. I DO NOT RECOMMEND THIS COMPANY. We tried to give them the benefit of the doubt, we paid on time and were understanding, yet we were the ones screwed over. Giving them a second chance, I knew I was wasting my time. They play the victim but if they truly cared, they would have done the job right the first time -- or at least shown genuine effort and respect for their clients.
