1. Sowal Palms

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    Santa Rosa Beach, FL

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    Sowal Palms

    4.5 (2 reviews)
    Closed • 9:00 am - 5:00 pm

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    Beachwalk Vacation Properties - Broken Bed, dryer in operable, soiled and peed on sheets made by house keeping. So many things to list.

    Beachwalk Vacation Properties

    1.4(29 reviews)
    0.3 mi

    These houses keep German Cockroaches, black mold, major leaks, janky bikes and useless golf carts,…read moreextra hidden fees. Don't settle for BeachWalk Vacations.

    Stay Dates: December 23-26, 2026…read more This was our first full family Christmas trip, and unfortunately the experience fell well below expectations. All issues were reported promptly, but while responses were received, the concerns were not fully addressed. This lack of follow-through led to additional problems and ultimately a complete interruption of our Christmas Day...much of which could have been avoided with proper resolution early on. We were required to relocate from the original property to a replacement that was not comparable and did not meet our needs (no main-level master for elderly family members and only two full bathrooms). Despite clearly outlining these requirements beforehand, we then had to move a second time...on Christmas morning. This meant packing and relocating 9 people, all food, and Christmas gifts, costing us approximately four hours on Christmas morning while we were opening gifts and preparing breakfast. It also eliminated planned time with our grandchildren at the beach. At the final home, the golf cart was not operable (dead battery and flat tire), and a promised repair was never completed. A late checkout requested on Thursday was not addressed until Friday after I followed up on my initial request. I requested at least a 2:00 pm checkout based on missing 6 hrs of our Christmas day moving locations. They finally responded that we would not be granted the extension. Overall, the lack of attention to detail, incomplete issue resolution, and handling of multiple relocations--especially during a special Christmas holiday vacation significantly disrupted our family experience. My family deserved a more responsive and considerate level of service.

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    Beachwalk Vacation Properties - Unmade bed from previous guest

    Unmade bed from previous guest

    Beachwalk Vacation Properties - Dirty glass

    Dirty glass

    Beachwalk Vacation Properties - Broken bed

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    Broken bed

    360 Blue

    360 Blue

    1.5(227 reviews)
    0.8 mi
    Certified professionals
    Luxury

    Watercolor is a wonderful vacation destination and the rental properties are always beautiful and…read morewell-maintained. We've taken family vacations here for 9 years, although not consecutively. The rental company used to be 360 Blue. They were acquired by Natural Retreats, an acquisition not so good for consumers! For the first time ever, we needed to cancel our reservation. WARNING to anyone booking a rental - the non-refundable booking fee is outrageous and obscene. It's so bad, that I will look for other rental agencies in the future and carefully check their contracts. We are still 100+ days from the intended vacation, so charging big dollar cancellation fees seems ridiculous. Beware!!

    We have rented from 360 Blue for more than 10 years and have consistently chosen the luxury…read morehigher-end homes (have spent quite a bit in regards to the below treatment) for our family vacations, so this experience was especially disappointing. Our family was scheduled to stay in a beachfront home in the Alys Beach area when an unexpected hurricane affected our travel plans. We did not purchase travel insurance, and we fully understood that meant we should not expect a cash refund. We never asked for one. What we did ask was whether, given our long history as repeat customers, 360 Blue would consider offering even a partial credit -- we suggested 50% -- toward a future stay. We felt that was a reasonable request under unusual circumstances, especially since the money would have remained with 360 Blue and we intended to continue renting with them. Unfortunately, the request was declined very quickly and we felt the interaction lacked the kindness, flexibility, and customer consideration we would have expected after more than a decade of loyalty. Policies matter, and we respect that. But customer service also matters, especially when dealing with long-term repeat guests and circumstances outside anyone's control. We have always enjoyed the homes we rented through 360 Blue, which is why this was so disappointing. After more than 10 years of choosing them for our family vacations, this experience has made us seriously reconsider whether we will continue doing so.

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    360 Blue
    360 Blue
    360 Blue

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    Callista Vacation Rentals

    Callista Vacation Rentals

    1.2(6 reviews)
    0.8 mi

    The house was nice and clean. Having said that, their customer service was not friendly when an…read moreissue arose. The master shower handle broke and the water would not turn off. Even though it was a week day, they made me wait hours to get a technician which I had to source via simple google search. As a result, we missed out on dinner plans and had to stay at the house waiting until midnight. They committed to making it right after the fact but then avoided any contact. Its a shame.

    If I could give them zero stars I would! I cannot stress enough to NOT book with this company. Not…read moreonly was our vacation ruined because of an AC issue, but now they will not contact us back via phone or email after numerous attempts. Please steer very clear of this company. They took what was supposed to be a relaxing carefree vacation and turned it into a nightmare. Also, the last AC technician told us that they had problems with this house prior to us booking. If you do book, take notes of everything! DO NOT BOOK!! We are currently renting house through this company and every night that we have been here our AC has not worked on our sleeping floors. They have sent out an AC company three times and they have NOT fixed it! We have slept in the heat every night we have been here and NO ONE will contact us back. This has been such a NIGHTMARE! Also, the home was not properly cleaned upon arrival either. This has literally been the BIGGEST headache I've ever had to experience on what was supposed to be a relaxing time that we have spent a lot of money on. DO NOT USE THEM! Although a review I posted received a response suggesting we were offered to move, this offer came after four days of enduring the problem. With a party of 16 people, relocating was not a feasible option. Moreover, my husband was later informed that no alternative accommodation was actually available, as the initial offer was made by a new employee who was unaware of the actual situation. Consequently, our only "solution" was the continuous visits from technicians and the provision of two box fans, which were obviously inadequate in the Florida heat.

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    Callista Vacation Rentals
    Callista Vacation Rentals
    Callista Vacation Rentals

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    Villa Grove Properties, LLC

    Villa Grove Properties, LLC

    3.0(2 reviews)
    1.5 mi

    We rented a condo from Kim and Andy Zeiset, owners of Villa Grove Properties…read morehttps://www.villagroveproperties.com for our family beach vacation. https://m.facebook.com/villagroveproperties/ https://www.linkedin.com/in/andruzeiset/ We checked into the unit at 4 PM on July 17, 2022. The following day at 10 AM, my son found a juvenile bedbug crawling on him. We inspected his bed and found an adult bed bug. We immediately called the owners, who were a little slow getting back to us; they were on vacation out of the country (probably in a bedbug-free environment, but who knows). Over 2 hours later, the on-site property manager inspected the unit, and he could not find any bugs. Still, to be safe, they had a cleaning crew change the linens on the infested bed and scheduled an exterminator to inspect the unit the next day. We requested to be notified when the inspection was taking place. July 19, 2 PM We received a text message from the owners that the exterminators found evidence of bedbugs in all three bedrooms and that we had to vacate the premises for treatment. I called the exterminator, and he provided additional details on the infestation. He had found multi-generational activity in all of the beds, and in his professional opinion, the unit had been infested for at least 4-6 weeks. The owners of Villa Grove Properties are greedy, terrible people. They ruined our vacation and said they would graciously refund nearly $7,400 in rental fees. However, after they sat on our refund, I had to dispute the charges with my credit card company. They said they would refund me on 7/19, I opened a dispute on 7/25, and it was resolved in my favor on 7/30. Our family gets to take a single vacation a year, and they ruined this year's trip. I asked them for additional compensation to address our travel, food, and bed bug inspection at our home. They actually had the gall to say... "We are back in the country next week, I'm just not sure what else we can do. Other than a full refund, we've also got the costs of replacing bedding, pest control treatments, and other canceled reservations for the next coming weeks all of which will total over $10,000 in additional losses. It's an absolute nightmare for everyone." Are you kidding me! How tone deaf can you get? This $3M condo is only one of the units they own. They had one job, provide a clean, bedbug-free condo in exchange for $7,400. Their laziness and negligence ruined our vacation, cost our family several thousand in expenses, and I still have to worry about how much it will cost me if these bedbugs get into my home. On top of all that, they had the chutzpa to cry about replacing linens and lost rental income!! Kim and Andy Zeiset, the owners of Villa Grove Properties, are greedy, self-absorbed, and have no business in the service industry. They can't think of anyone but themselves and their money.

    Very professional operation and not overly complicated for the guest. One of 30A smaller rental…read moremanagement companies so they seem are very focused on the guest. Communication with Andy and Kim was great. Having access to all the property information on line was super helpful and the information posted inside the home was very helpful. Even the light switches and remotes are labeled. Very low stress!

    Sowal Palms - rvparks - Updated October 2026

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