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Santa Rosa Beach, FL

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Sowal Palms

4.5 (2 reviews)
Closed • 9:00 am - 5:00 pm

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2 years ago

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2 years ago

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Southern Vacation Rentals - Beach access

Southern Vacation Rentals

3.4(80 reviews)
1.5 mi

Excellent. Clean and Excellent price.. Stayed at Edgewater…read moreResort in the Golf Villas..

Terrible Check-In Experience, Unauthorized Handling of Belongings & Privacy Issues…read more ​I booked Sea Dunes Unit 401 through Southern Vacation Rentals for a 6-night stay in September for 3 guests ($1,800+ total), and the start of our vacation was by far the worst hassle I've ever experienced. ​Upon arrival, we were locked out of our reserved unit. After waiting over 3 hours for a resolution, we were shuttled into a completely different condo (Azure) just to have a place to sleep for the first night. I needed to leave personal belongings at the Azure as I had to get to the airport to pick up additonal guests. In speaking with management they advised it was fine to leave belongings and to let them know once I had completely checked out of Azure. Upon my return I found my personal items had been removed from the unit. To make matters worse, when it was time to move into our actual unit, I specifically instructed management that I wanted to be present when my personal belongings were returned to the actual unit i reserved. Completely ignoring my request, staff entered the unit without my permission or presence and moved all of our personal items themselves. ​Having management enter a unit and handle your personal belongings without authorization is a major breach of privacy and security. Between the 3-hour lockout, lost first night in our booked unit, and total disregard for guest privacy, the start of our trip was entirely ruined by poor communication and management. I strongly recommend caution before booking through this company

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Southern Vacation Rentals - Condo

Condo

Southern Vacation Rentals - Condo

Condo

Southern Vacation Rentals - East view from 1429

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East view from 1429

Sandpiper Vacation Rentals - Behind dress of kids bedroom upon arrival

Sandpiper Vacation Rentals

2.8(8 reviews)
1.5 mi

We had such a wonderful time at Seaside and in Forsythe House! What a fun and unusual place. We…read moreloved being right on Ruskin Place with all the shops and green space. It was a perfect location for two moms and two teenage daughters. It also accepts pets, and it's the perfect place for a dog, since there's a park right across the sidewalk. You can bike to anyplace at all--even the grocery store. Sandpiper Rentals was very easy to work with, and we will definitely use them again. Thank you for a memorable trip!

During our stay, our experience was far from acceptable. Upon arrival, the house was visibly dirty:…read moredirt and sand covered the floors, remnants from the previous tenant were left under and behind furniture, and dust accumulated on most fans and surfaces. To make matters worse, on our second-to-last day, prolonged overnight stays triggered a visible reaction in one of our children due to mold exposure. We later discovered that mold was present in at least five rooms. Coming from outlets, vents, and alarmingly from a light fixture in the kids' bunk bedroom, directly above where the children sleep. When we reported these issues, management appeared indifferent, merely attempting a temporary fix by spraying a solution rather than addressing the extensive mold infestation with proper remediation measures. This combination of unclean conditions and serious health hazards raises significant concerns about the safety and upkeep of the property.

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Sandpiper Vacation Rentals - Mold in house

Mold in house

Sandpiper Vacation Rentals - Mold in kids bedroom

Mold in kids bedroom

Sandpiper Vacation Rentals - Non-usable pool

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Non-usable pool

Callista Vacation Rentals

Callista Vacation Rentals

1.2(6 reviews)
0.8 mi

The house was nice and clean. Having said that, their customer service was not friendly when an…read moreissue arose. The master shower handle broke and the water would not turn off. Even though it was a week day, they made me wait hours to get a technician which I had to source via simple google search. As a result, we missed out on dinner plans and had to stay at the house waiting until midnight. They committed to making it right after the fact but then avoided any contact. Its a shame.

If I could give them zero stars I would! I cannot stress enough to NOT book with this company. Not…read moreonly was our vacation ruined because of an AC issue, but now they will not contact us back via phone or email after numerous attempts. Please steer very clear of this company. They took what was supposed to be a relaxing carefree vacation and turned it into a nightmare. Also, the last AC technician told us that they had problems with this house prior to us booking. If you do book, take notes of everything! DO NOT BOOK!! We are currently renting house through this company and every night that we have been here our AC has not worked on our sleeping floors. They have sent out an AC company three times and they have NOT fixed it! We have slept in the heat every night we have been here and NO ONE will contact us back. This has been such a NIGHTMARE! Also, the home was not properly cleaned upon arrival either. This has literally been the BIGGEST headache I've ever had to experience on what was supposed to be a relaxing time that we have spent a lot of money on. DO NOT USE THEM! Although a review I posted received a response suggesting we were offered to move, this offer came after four days of enduring the problem. With a party of 16 people, relocating was not a feasible option. Moreover, my husband was later informed that no alternative accommodation was actually available, as the initial offer was made by a new employee who was unaware of the actual situation. Consequently, our only "solution" was the continuous visits from technicians and the provision of two box fans, which were obviously inadequate in the Florida heat.

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Callista Vacation Rentals
Callista Vacation Rentals
Callista Vacation Rentals

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Villa Grove Properties, LLC

Villa Grove Properties, LLC

3.0(2 reviews)
1.5 mi

We rented a condo from Kim and Andy Zeiset, owners of Villa Grove Properties…read morehttps://www.villagroveproperties.com for our family beach vacation. https://m.facebook.com/villagroveproperties/ https://www.linkedin.com/in/andruzeiset/ We checked into the unit at 4 PM on July 17, 2022. The following day at 10 AM, my son found a juvenile bedbug crawling on him. We inspected his bed and found an adult bed bug. We immediately called the owners, who were a little slow getting back to us; they were on vacation out of the country (probably in a bedbug-free environment, but who knows). Over 2 hours later, the on-site property manager inspected the unit, and he could not find any bugs. Still, to be safe, they had a cleaning crew change the linens on the infested bed and scheduled an exterminator to inspect the unit the next day. We requested to be notified when the inspection was taking place. July 19, 2 PM We received a text message from the owners that the exterminators found evidence of bedbugs in all three bedrooms and that we had to vacate the premises for treatment. I called the exterminator, and he provided additional details on the infestation. He had found multi-generational activity in all of the beds, and in his professional opinion, the unit had been infested for at least 4-6 weeks. The owners of Villa Grove Properties are greedy, terrible people. They ruined our vacation and said they would graciously refund nearly $7,400 in rental fees. However, after they sat on our refund, I had to dispute the charges with my credit card company. They said they would refund me on 7/19, I opened a dispute on 7/25, and it was resolved in my favor on 7/30. Our family gets to take a single vacation a year, and they ruined this year's trip. I asked them for additional compensation to address our travel, food, and bed bug inspection at our home. They actually had the gall to say... "We are back in the country next week, I'm just not sure what else we can do. Other than a full refund, we've also got the costs of replacing bedding, pest control treatments, and other canceled reservations for the next coming weeks all of which will total over $10,000 in additional losses. It's an absolute nightmare for everyone." Are you kidding me! How tone deaf can you get? This $3M condo is only one of the units they own. They had one job, provide a clean, bedbug-free condo in exchange for $7,400. Their laziness and negligence ruined our vacation, cost our family several thousand in expenses, and I still have to worry about how much it will cost me if these bedbugs get into my home. On top of all that, they had the chutzpa to cry about replacing linens and lost rental income!! Kim and Andy Zeiset, the owners of Villa Grove Properties, are greedy, self-absorbed, and have no business in the service industry. They can't think of anyone but themselves and their money.

Very professional operation and not overly complicated for the guest. One of 30A smaller rental…read moremanagement companies so they seem are very focused on the guest. Communication with Andy and Kim was great. Having access to all the property information on line was super helpful and the information posted inside the home was very helpful. Even the light switches and remotes are labeled. Very low stress!

Sowal Palms - rvparks - Updated October 2026

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