80 y.o. went for medical and refractive eye exam just routine wanted to replace my 15 year old…read moreglasses. The optometrist Dr Crouper or Pooper or Duper says I have cataracts on both eyes that require immediate surgery and their opthalmologist Dr. Boyder or Boulder can do it next week. He says don't get new glasses the prescription may be different after surgery. I said I can see fine wear them when driving or reading. He says I don't think you see as well as you think you do. That's when I knew he's full of it. Soo I passed on the refractive exam and went to another optometrist here in town Sierra Vista. He did the exam and I got my new glasses there because my vision got better with age and the glasses I had were too strong. I asked him if I had cataracts because he hadn't mentioned it and he said yes that I did and MIGHT NEED SURGERY IN TEN YEARS if I live that long. SW charged me $40 for the medical eye exam and would've charged me another $35 for the refractive exam which I found out are both 100% covered by my insurance. These people obviously are dishonest.

At the end of April 2023, I had just retired, and had been preparing to move to Medellin, Colombia…read more In March of that year, I started having issues with my left eye such as an unusual and sudden amount of "floaters." I had two appointments at SW Eye Center with Dr. Hooper before leaving USA. On both examinations, I was told all was perfect with my eyes. Taking this information, I continued with my overseas retirement plans, and moved to Colombia. The day of my flight, I had what best can be described as looking like a "spiderweb" through my left eye. After three days of this issue, which I had thought may have been a cataract, I went to a top-rated eye clinic in Medellin. The eye doctor examining my eye found that I had a retinal detachment in my left eye, and I needed surgery IMMEDIATELY TO SAVE MY EYE! Fortunately, I was operated on that very afternoon, and everything went great. Since a detached retina is a two-part surgery, I had the subsequent surgery three month later. All is well, fortunately. I was obviously misdiagnosed at Southwestern in Sierra Vista. Of course giving this eye center the benefit of the doubt, maybe the detached retina, which comes after a tear in the retina, just happened to occur on the flight? Maybe....but then the tear should have been noticed.

I had a 2:30 appointment wasn't taken until 3:05. Went through the initial exam with a new…read moretechnician. Nice enough but inexperienced. Then I'm left in the exam room to wait for the doctor for another 25 minutes. They have a 10 minute late rule for patients but give nothing back when a 1/2 appointment turns into 2 hours. Would not recommend.

Quality care all the way around‼ Staff was phenomenal. I had cataracts removed from both eyes. The…read moremedical staff is friendly, knowledgeable and very helpful. I Would definitely recommend both the surgery clinic on Wilcox and the other clinic on Avenida Cochise

Made an appointment for an exam with the goal of getting a prescription for hard contact lenses so…read moreI could then shop around for the best price. This was explained up front. An exam costs $363. I was then told that I could not have a prescription unless I purchased from them--$600 plus a "fitting fee." Spoke with a manager who said, that is their policy. Very unhappy with a business that operates like this.

These people are wonderful. The staff is kind and friendly, and the doctors are very smart and…read morecapable. I had cataract surgery with Dr. Najera and she is extremely knowledgeable and excellent at what she does. She also seems very kind and compassionate. I cannot recommend the business and the surgeon highly enough.

These folks were great at the time of the appointment, but be careful if you are paying by…read moreinsurance. These folks do not communicate at all. My appointment was in March, and toward the end of July, I got a cryptic text message saying I have a past-due invoice. The company's name shows as American Vision Partners (not the name that I am familiar with). I called SW Eye Center in Nogales and found that I do have a past-due amount. I asked why they haven't sent me an invoice, and they said that an invoice went out on the last day of July. Basically, they are giving me a hard time without following the proper way of doing business. They are a good company, they are terrible at communicating and invoicing. It's not worth my time or aggravation to have to deal with this. Next time, I go elsewhere.

Very rude doctor, didn't even say hello to my elderly mother. He stated she needed surgery three…read moreweeks ago, the day of her surgery he Changed his mind and didn't check her again and she didn't need surgery. Look for another option in your insurance.

I have worn glasses for 55 years, and I have never ever been to an eye care center that charges for…read morean eyeglass prescription!!! You better have a thick wallet because it's not just the prescription that could cost you. At check-in, one of the forms to sign (if you want it) refers to refraction. I know the definition and have never heard it used to refer to an eyeglass prescription. I was told there would be a cost of $50* to get a copy of my prescription, and it's not covered by insurance. * in addition to the office visit charge The other issue was regarding co-payment and, once again, the receptionist and the office manager insisted that I HAD to pay the co-pay. I have dual insurance coverage, which means the secondary insurance picks up the remaining balance not paid by the primary insurance. This has been the case for me for the past seven years. Both women insisted this was incorrect. I paid! Now, two weeks following this encounter, I was not surprised that the co-pay was refunded back to my account ¯\_(ツ)_/¯ Who knew, hmm, guess I did! The receptionists needs to be replaced. She's terrible with people, and because of her, I will not be returning here. Thank you to Dr Rosen

I missed an appointment due to cancer treatment. I did not cancel previously. My cancer treatment…read morehas impacted a lot of activities of daily living. I would not recommend this facility as they do not support disabilities.

No lo recomiendo!! Me llamaron para confirmar la cita y me dijeron que La Niña no podía entrar…read morenadie con ella y le dije que solo tenía 3 años y me dijo mmm pues que entren , y me pidieron llegar de 10 a 15 minutos antes llegamos a la cita el lobby se miraba vacío , no me Dejarin entrar hasta que fueran la 12 y le dije que estaba haciendo demasiado frío para esperar afuera y ellos me dijeron que llegara antes y no me permitieron la entrada!! Si no quieres que te arruinen tu día no vayas a este lugar es la pero experiencia lo Bueno que hay muchas opciones !! Aquí los mejores de edad no son bienvenidos !!

I've gotten 3 pairs of glasses from this business and have been very happy with their service. I…read morebrought in a pair of frames to have my new rx put in and they did a great job. Took about 2 weeks. Approx $125. There's no place in Tucson that will let you bring in your frames like this! Highly recommend this business.

Sadly, the progressive bifocal prescription as well as the tint were wrong on my glasses. The…read moreoptician said that she would get them corrected and send them to me in about 1 week. After a couple of weeks I received the glasses but the tint and prescription were still not right. I will have to return them. The optician and staff were so nice that I am giving them 2 stars. I really wish that the glasses had worked.

I did a lot of waiting and research before choosing Dr. Snyder's office. He had come highly…read morerecommended by a friend but I wanted to make sure. My first meeting with them was very educational and they took a lot more time explaining my options with me than the other two doctors I had consulted with. They were very friendly and did not try to "sell" me on any kind of procedure. After choosing to go with them I scheduled my surgery and they did the rest! The process was very smooth and they assured me every step of the way. It has now been almost a year since I had the procedure completed and my vision is better than 20/20! I cannot believe I waited so long to get the Lasik Eye Surgery completed. Laser eye surgery was something that I had always wanted to do but was too nervous to let anybody mess with them. Dr. Robert Snyder was the best choice I could have ever made!!! Thank you Dr. Snyder and your entire team. If you are looking for a professional doctor to improve your eyesight, do not go anywhere else until you visit Dr. Snyder and his staff.

Why not use the Best in Tucson , Dr Robert Snyder MD, PhD people come from all over to use him and…read moreI agree , the best. His associate Dr Sara Frye is a dry eye specialist who has amazing evaluation clinics for a personalized treatment plan . Both are well studied in their field . Great office staff well run and efficient

I have been going to Hills since I moved here a few years ago. I get truly personal service and I…read moresupport this well established family business. Always great service and products. Thanks, Hills optical!

Top notch, friendly and knowledgeable staff. They booked my appointment right away and was in and…read moreout in a timely manner. If you need an eye exam right away this is the place to go