Thank you for taking the time to respond to my review on google. Unfortunately, your reply has…read moreadded to the discomfort of my experience rather than helping to resolve it. As someone who works in management and customer service, I was hoping for a professional, empathetic, and apologetic response that acknowledged my concerns. Instead, the tone of the response felt defensive and dismissive, which was disappointing. My original review was written professionally and with the intention of voicing my experience in hopes of constructive improvement. I have nothing personal against anyone at the clinic. However, being met with hostility rather than understanding does not reflect the level of care, respect, or professionalism patients should expect--especially in a healthcare setting where feeling safe, heard, and respected is essential. I would also like to clarify the statement regarding my insurance. I was very clearly informed that I was waiting due to a clean room, not because of insurance-related issues. Referencing my insurance instead of acknowledging this miscommunication further demonstrates a lack of accountability. Additionally, mentioning having a biracial child does not negate or invalidate my experience. While representation and inclusivity are important, that statement raised additional concern, as it does not address the issue at hand and should not be used as a defense against a patient's lived experience. There are many free and accessible resources available that offer guidance on responding to reviews from a professional, business-oriented perspective rather than from a place of personal emotion. Utilizing such tools could help ensure future responses are constructive and aligned with best practices in patient care and customer service. I am sharing this feedback not out of malice, but in hopes that the clinic will reflect, take accountability, and move forward in a way that ensures all patients feel understood, respected, and safe.

Love Black Oak Clinic, Megan Black is so inviting and knowledgeable when it comes to cosmetic…read moretreatments! I always love how it turns out. So happy she's here in Broken Bow!

The scheduling person does not schedule appointments correctly…read more The wait time is ridiculous they place you in a room, close the and have you waiting forever and never coming back to check on you nor give updates. I went on my lunch break and was late going back to work appointment was at 1030, the Dr didn't come into the room until close to noon Yes,I was late going back to work amd noon I'm not a happy patient

I am very happy with my Dr John Smith... his nurses snd staff... I've been given excellent care!read more

I rate urgent care 5 stars if I could give them 20 stars I would..The whole staff treats you like…read morefamily and the doctor is amazing he takes time to listen to what's going on with his patients..Very respectful..I recommend this Urgent Care to the community..Good choice, great people..I'm Dorothy Wortham and will.choose Urgent Care anytime

Best Urgent Care in Shreveport! I had been sick for a week with no sign of getting well. My own…read moreinternist will not prescribe anything for a virus. I understand this, however, a steroid shot will give you a boost to give your body a chance to heal itself. I decided to go to UrgentCare of Louisiana one week after I became ill and 4 days of laringitus and just not feeling better. Dr. Anisha Turner is the BEST! She took tests and found I had Strep Throat. Not only did she give me a steroid shot, she prescribed me FIVE other meds that kicked in immediately and by that night I was 50% better and the next day I was 80% back to my healthy self. THANK YOU DR. TURNER! RECOMMEND HIGHLY!!!!! Great staff, treated with respect and clean facility!

I have used this clinic for acute care needs since it opened and always thought it was by far the…read morebest in town. The providers have changed and the care has totally changed along with the staff for sure. I'm not sure what brought this one. I guess now they "fit in" to the Texarkana healthcare scene.

Great service! Very professional, competent, thorough and personable staff…read more Our son tripped in a river and hit his head on a rock and needed stitches. From the pleasant greeting at the front desk to the cleaning and preparation, to the stitches, and post op care instructions we felt very well taken care of. Thanks particularly to John for his great humor, making our ten year old's first stitches experience as comfortable and low stress as it could be.

I don't usually leave reviews, but after multiple unresolved issues, I feel it's important to share…read moremy experience. I recently moved to Texas after being with the same doctor in Florida for seven years. I had all of my medical records transferred, including my history with anxiety, panic disorder, depression, and severe sleep issues. Over the past year, I have gone through significant life events, including the loss of both parents and a divorce, making consistent and reliable care especially important. From the beginning, communication with this office has been difficult. I have called numerous times seeking assistance and often felt dismissed. When I asked if the doctor could return my call, I was told she "doesn't usually call patients back," which was discouraging given my situation. There have also been ongoing issues with my medications. Initially, I was only prescribed my antidepressant despite providing my full medical history. At one point, I lost my antidepressant and contacted the office to request a refill in order to avoid withdrawal symptoms. I was told by staff that Lexapro is a controlled substance and could not be refilled, which is untrue. Overall, the level of support and clarity provided has been inconsistent. I understand that policies and regulations exist, and I am willing to follow appropriate steps. However, the lack of communication and professionalism has made it difficult to receive proper care. I will be seeking care elsewhere. I hope this feedback encourages improvements in communication, staff training, and patient support--especially for those managing serious mental health conditions.

The friendliest clinic in Texas! Dr Brown is a wonderful professional kind hearted lady. Takes the…read moretime to know your situation. She will have a smile that will brighten your day lol Her staff are a pleasure to meet also. Your not just getting professional Healthcare. Warm welcome like family Thank You need more stars

I went in with a sinus condition. Dr. Wen said it could be sinusitis acting up or sinus infection…read more He prescribed for conditions and said take steroid for 2 days and if still a problem, take antibiotic for sinus infection. Everyone was excellent and everything went very quickly. I was very happy with care that I received.

Came in for a very sore throat and was checked in quickly and professionally in their clean and…read morewell-appointed office. Short wait due to lucky timing (only one other person in waiting room). I was called back to exam room and throat swabbed quickly and relatively gently. Carol, (PA) came back with results inside 5 minutes and I was on my way with an Rx and treatment plan. Definitely will use Christus Velocity UC again.

This doctor is one of the worstest doctors that I have ever seen in El Dorado he is arrogant he is…read morecruel he has a horrible bedside manner and he does not know how to talk to patients so I am filing a report with the medical board against him for the rude conduct in which he displayed towards myself during the visit that I had with him I would not recommend him to no one his staff on the other hand were quite amazing even though they heard how ugly he was talking to me they were still polite and courteous and asked me to excuse him because he doesn't know how to address respectable decent people all because I started smoking cigarettes at 12 he degraded my parents and then tried to talk bad about how i was raised when he doesn't know anything about my family because we are not from here.

I would give him - stars. He is a pill doctor. He told my husband today he might have cancer. He…read morehas never done any kind of test. Then he told him if it got worse go to the hospital. He didn't send him to an ongologist or order any kind of test. In my opinion Dr. Grant should not be practicing medicine. But if you want pills he's your doctor.

Dr. McGann has been my families physician for many years. I am grateful for his dedication to being…read morea servant first. He uses his gift well. He takes time to educate us on our medical issues and answers any questions we have, whether it be about an illness, a medicine prescribed, or a procedure and has always been transparent with his pricing. Reflecting back over the years I can't remember a time when we ever felt rushed in or out of his practice. Dr. McGann has made my family feel welcome and cared for. I will recommend him to anyone looking for a phenomenal doctor. Melinda T.

I am extremely disappointed with my experience at this behavioral clinic. As a parent, I was…read morewrongfully denied access to information regarding my minor child despite thaddition to the lack of transparency, the staff was extremely rude and dismissive throughout the process. Instead of handling legitimate parental concerns professionally, I was treated with hostility and a complete lack of respect. Due to the seriousness of these concerns, I am currently pursuing legal action and exploring all available options regarding the handling of my child's information and treatment. Families place a tremendous amount of trust in facilities like this, and accountability, professionalism, and honesty should be the minimum standard. I sincerely hope this clinic reevaluates how it communicates with parents and handles situations involving minor children moving forward.ere being no legal documentation or court order preventing me from having access. I was also denied accurate information regarding my child's admission, which created unnecessary confusion, concern, and frustration.

DO NOT USE THIS LOCATION!!! Worst experience ever! Hands…read moredown! Waited almost 4 hours and the PA (not even a doctor) was absolutely no help at all!!

this was my second visit to the clinic. I was treated very well on the first visit so I thought I'd…read morecome back. I was not advised of a copayment. I was sent a bill in the mail .which I did pay the bill and it's not been reported nobody said if that I did not pay the bill which was not true I provided a receipt showing .I did I pay the bill. I will still ask for a $25 co-pay which I was not asked for at first which I was not aware that that even owed. but I was not asked for to receive a $25 co-pay by mail, as if what they said at the first time I was asked to pay it on site which I did not have. I was not sent a bill for a co-pay. The only bill I was sent was paid. one I don't think that that was fair that I was not being able to see because of a error that was not my fault I would like to know why this happened .Thank You.God Bless!

It is a great concept to have an urgent care in El Dorado. However, it defeats the purpose when you…read morehave to wait 1-2 hours to be seen and out the door. The staff are all friendly for the most part. Just wish the wait time was less. I have been multiple times and each time it was an hour to two hours wait. I don't plan to go back anymore because of this.

From the owner: Don't hesitate to call Gold Cross Urgent Care in El Dorado, AR. We are committed to your…read moresatisfaction. Call us today.