I have dealt with Dale James Ford for over 40 years. I have recommended this car dealership to my…read morefamily and friends. My husband and I have purchased both new and used cars and trucks over the years. The sales staff is kind, helpful, low pressure and honest. The service department is knowledgable, prompt, convenient and honest. Recently, my adult children and their spouses purchased used vehicles. Scott James was able to find exactly what they needed in a timely fashion. Our whole family appreciates that Dale James Ford is a local, family owned business. We like to support small business in America.

Dale James Ford (Apple Creek, OH) is quite possibly the WORST dealership I've ever been to. I…read morecannot tell you how disappointed I am in this establishment. The dishonesty and old-school car sales tactics just aren't going to work anymore. I am looking for an older 7.3 Power Stroke diesel. I realize I'm not going to find perfection, but I am willing to pay top dollar and I'm a cash buyer. They have a truck that looked to fit the bill, but once we settled on the price, I figured I needed to check the Carfax. To my dismay, it showed a report of damage on 3 sides. I called up Scott and told him I wasn't interested. He asserted that Carfax was unreliable. I checked autocheck and it didn't show the accident. That's odd. To try and keep the sale going Scott said, "I'm almost 60 years old, been in the car business my whole life. I know what factory paint looks like. This is factory paint. Your Carfax report is very good for starting campfires but other than that totally unreliable". Well, my wife and I drive 4.5 hours and within 30 seconds of seeing the truck, we realize it's been repainted. So, he either lied, or his decades in the business didn't teach him much. His response was, "my bad.". What? My wife and I just wasted a day and two tanks of gas for you to say, "my bad?". Then he tried to make it seem like it was my fault for having too high of expectations? Excuse me? I'm paying top dollar for a 20-year-old truck. Yeah, I expect it to NOT be wrecked. I wouldn't trust this dealership, and I especially wouldn't trust Scott.

Broad's offer expert, very reasonable service and they can be trusted. I'm a pretty knowledgable…read moremechanic myself and I can spot bad or dishonest repair shops pretty quick. They aren't familiar with every vehicle but will advise you as such. They work on most domestics and some of the more common foreign stuff. They'll do brakes, exhaust, etc. on about anything.

Absolutely wonderful Family Owned and Operated Business!…read moreLocated conveniently right next door to the TA on I-77 exit 111 in North Canton, Ohio. Truckers and Drivers, if you're looking for anything as simple as a PM or as difficult as a top end or full engine replacement, these are Your People! 100% American with the work ethic of the same! If you love America and The Constitution, these are Your People! Fair but not cheap! You get what you pay for! Spend your American Dollars on LOCAL AMERICAN, FAMILY OWNED AND OPERATED COMPANIES!!! I recommend them 100%

Got an estimate from Two places for wheel bearing replacement on my Cobalt . they were slightly…read morehigher in price but not much. The office mana was very professional and explained all the charges and also explaining better than basic parts. they also include a 3 year 36000 mile warranty on all work. THAT alone was the deciding factor on having them do the work . Was done in one day, and communication was kept throughout the project . Gave an estimate for other possible future needed work but got NO pressure to do it . Just Suggested. Highly recommend this business !

ALWAYS, ALWAYS so satisfied! While going in for my repair appointment, they were also able to take…read morecare of another issue that happened the day before! Great bunch of people and I've been going there for almost 12 years, hard to believe but, as long as they're there, this is where I'll always take my vehicles.