I chose to purchase a used vehicle from this dealership because they repeatedly emphasized that their "A Lot" vehicles are thoroughly inspected, are more reliable than vehicles sold on a "B Lot," and that they stand behind what they sell. Unfortunately, our experience did not reflect those promises. Less than 24 hours after taking the vehicle home, we discovered the driver's side nighttime running light was not working. Since we purchased the vehicle during the day, there was no reasonable way for us to notice this before leaving the dealership. We contacted our salesperson the very next morning because we considered it a safety issue and believed it should have been caught before the vehicle was delivered. The salesperson's response was simply that it "could have happened when you drove it off the lot... sorry." We then spoke with the General Manager, whose response was essentially the same. She explained that bulbs can fail during test drives or even while the vehicle is sitting on their lot after it has been inspected, and therefore there was nothing they could do. While I understand that bulbs can fail unexpectedly, that's exactly why I would expect a dealership that prides itself on thorough inspections and standing behind its vehicles to verify that basic safety equipment--especially exterior lights--is functioning before handing the keys to a customer. Whether the bulb failed during a test drive or while the vehicle was on the lot, it was still not working when we took delivery, and we reported it less than 24 hours later. This review isn't about the cost of replacing a light bulb. It's about customer service, accountability, and honoring the promises made during the sales process. We expected the dealership to acknowledge the concern and make a reasonable effort to resolve a safety-related issue discovered almost immediately after purchase. Instead, our concerns were dismissed. If you're considering buying from this dealership, I recommend thoroughly checking every feature of the vehicle yourself--including every exterior light--before driving off the lot, regardless of the assurances you receive about their inspection process. read more

The current used car pre owned salesman at southgate lincoln is a bad salesperson. I have done business with the dealership for years but the salesperson I had interacted with today was trying to protect his $150 commission as I was spending my $30,000 on a used car purchase. He asked me to go somewhere else as he refused to counter offer my offer on a $30,000 purchase. He told me to leave his presence and go somewhere else. I was appalled. Today is November 23, 2025 read more

Service was quick and direct. I am mainly impressed with the initial meeting between myself and the service team. Even though I own a ford flex they were happy to help! On top of that they offered rental services, and free shuttles home. When I asked how long it may take, he said he could have it done the next day. Minor things for sure but still I was so impressed with the way I was treated! So respectful and nice! I have never been treated so well by any dealership. Regardless of the price, I will always return to Southgate Lincoln in a heartbeat for all my service needs! Now to buy a new Lincoln and we will be good to go! Thank you again! read more

Bought a car in April of 24, had some issues the same day I pulled off the lot. The manager reluctantly had me take the car to someone he uses to have it fixed. I had to go there 3 seperate times all for the same issue. Finally everything was good or so I thought at least because then about 6 months later my engine went on me... so basically Sold me a POS car which I am now stuck paying a car note on. read more

Who is the manager of this dealership? I couldn't believe what an absolute pig pen this is for a Lincoln dealership. we had to go around back and couldn't believe the filth and garbage all over the place. Show room is nice but the rest is old and nasty. they offer no pick up or delivery. The manager of this dealership needs to get fired for the lack of customer service. hopefully Ford also sees this is a less than luxury brand dealership! read more

First of all, don't lie to your customers about the car and condition it's in- including all the things you said was "fixed". Two weeks after getting my Cadillac from South Gate, it started having major problems like a gas leak, breaks squealing(sounded like worn out breaks and rotors), bearing on front left tire was loose, and they told me that the $3,000 repair warranty covered everything wrong with the car. Went back to have what needed to be fixing done. Not only did they say none of it was covered by the warranty we bought, but they said that they were charging me $175 for each thing I had a complaint about, and wouldn't give me my car back till I paid for what was supposed to be free. My fiancée and I tried for weeks to get a hold of the owner of the place, but they put some lady on the phone to pretend she was the owner. About five minutes later, their service person calls me and I asked them if the manager had spoke to him- he said no, and I asked if the owner was a man or woman- he said male. After getting the run around for weeks, we contacted the warranty company to get a refund for the $3,000 policy they suckered us into getting. They told us to call the dealership and tell them we want our money back and cancel the warranty, we did as they warranty company said, and told them we want a refund. They finally sent the money back to us but they nipped us by only giving us $2,000 something. This car has been nothing but trouble and a money pit, and the things that are wrong with it, we can't afford to fix- including a gas leak smell that comes into the passenger compartment. I have to drive with the windows down, AC going, and sunroof open so the smell subsides, but it's only working part of the way and the gas smell is still coming into the passenger compartment. There has not been a working traction control, ABS, and a few other problems so much so, we went to trade it in and no dealership will take it. And when I took it to the service shop, I told them to wait on "fixing" my car because I wanted to know what diagnostics charge was, and for a paper copy of it- they wouldn't give me a paper copy and said I'd get one after the work was done. Which was suspicious as h3ll. I left my car there overnight because they said they needed to fix what was wrong with the fuel components and they'd call me to see if I wanted them to fix it. When I got a call the next morning, they told me they ordered the stuff for the repair and were working on it, even though I told them not to touch my car till I told them to- Chuck, and Craig told me bs and we're blowing off the fact I told them NOT TO TOUCH MY CAR FOR REPAIR TILL I TOLD THEM TO. Omg I was so mad at the fact they went ahead without my permission, and I had a bad feeling they didn't even fix what they said they did. So, if you value honesty, a car that has no problems, and money, stay far away from this place. They'll lie to you like they did me, and give you the run around, won't let you talk to the owner, and don't get the warranty, it's a useless waste of money. I would rate this dealership a negative stars if I had the choice- stay away from them- nothing but con artists. And if you scroll down, you'll see I'm not the only one who had issues trying to have them fix my car, lying to me, and said it was like that because I was driving my car improperly. That really got my goad. read more

I had a very good service experience with Southgate Lincoln. My service advisor really helped out getting my new car repaired to my satisfaction. read more

Lincoln vehicles are very nice. Southgate Lincoln is not. We have had numerous service failures with both the sales and service staff. We repeatedly called our sales person trying to obtain a privacy cover for the cargo area. It took a call to the sales manager to get a reply. Now, we found out the wheel lock wrench is missing from our vehicle at the first oil change. Didn't even know what that was, but now am buying a new one even though we never received one. BTW, showed up for my 2pm appointment only to find I wasn't on the list. And don't get me started on their sister store Southgate Ford. Let's just say my F150 replacement has a VW logo on it. And I have access to the Ford Employee discount! A Plan for those in the know. read more

I did not lease my vehicle from this dealership, but it happens to be close to my home. When I call to set up a service appointment, usually I'm placed in someone's voicemail. This is quite frustrating because I'm trying to work around my "work" schedule. The notion that "someone will call you back within 24 hours" is irritating. When I call back and the person who initially answers the phone is "rude and curt", it makes me not want to deal with their service department, and definitely not their sales and leasing department. It's a NO for me!!!!!!!!!!! read more

Absolute nightmare from start to finish with the service dept...Car went in for warranty work was told it was a battery.When I asked the price of the battery Karen told me I said ok and when I went to pick it up it was double what she stated on top of her never returning phone calls and if she did I wasn't the person she was trying to call...Gotta be the worst service team from top to bottom in southeast Mi... read more

ordered a aviator and the back seat leather was wrinkled and not pulled tight from the plant. The service manager basically said " oh well you can take it or leave it". if that is the kind of service they have for a 70k car then i wont deal with them ever again. i wish i could give them zero stars. what a joke. read more

Quite possibly the worst experience I've had servicing a vehicle. Charged twice for a repair that still isn't satisfactory. You'd think a Michigan based Ford service dept. would have a modicum of pride in their reputation and work. Everything you hear about Ford these days is true, go buy a Honda instead. Disappointed I can't give zero stars. read more

Took car into service for recall notice and had the oil changed and the coolant flush service. They called me and said that I needed a new glove box door to the tune of $859.00. I politely declined. Two days later it was leaking antifreeze out of the water pump. Took it back and was quoted a price of $3800 for water pump and and new timing chain. This dealership doesn't stand behind their work. I will drive 200 miles out of my way for my next Lincoln rather than give this dealership another dime. read more

High Level Customer Service from Richard Klaiss!!!! He made sure I left the lot Super Happy with my 2019 Lincoln MKC!!!! Plesse ask for him...You will not be disappointed!!!!! Thanks again Richard! read more

I brought my daughter to Southgate Lincoln to look at a pre-owned vehicle. Shannon G took care of my daughter from test drive to purchase. She was fantastic! Shannon treated my daughter as an adult and was genuinely excited for her. Also, Southgate Lincoln set her up with an amazing interest on the finance. Hooked on Southgate Lincoln! read more

Took my wife's car on Wednesday Feb 22, 2023 for air bag light and climate control low vent flow. Got a call later that day saying the car was fixed. The technician supposedly reprogramed both modules. I was happy to hear that because I thought they have to replace parts. When I picked it up I didn't see the Service Advisor Craig so I went to the Customer Service desk paid for the service, went to the service garage to pick up my car. When I drove it home I didn't think the vent flow was good but I wanted my wife to tell me because it's her car. I just knew it's nothing like my 2018 Fusion. The next day I took the car out with my wife said the flow was the same and our airbag light came on again. I was really upset that the car wasn't fixed, so I called Craig and left him a message on Friday February 24, 2023 @ 1:30PM. I said who I was, that the car was not fixed and that I needed him to call me as soon as possible to get the car back in. When I didn't hear from Craig on Friday. I went on-line and scheduled an appointment as a backup plan. As the week went by, I didn't hear from Craig, I was upset but I didn't call him again because I had an appointment and I wanted to see if he'd call. My wife and I brought the car back to the dealer Friday March 3rd at 8:00am. I mentioned to Craig that I left a message last Friday and he never returned my call. He said he was out one day and really backed up. I understand a delay but a week and still no call is totally unacceptable. I didn't say anything at the time to allow my wife to explain what her version of what the issues were. When my wife explained the low flow issue, Craig told her that Lincoln's are designed that way so it don't blow in your face. My wife responded but do they allow your windows to fog so bad that water literally drips. She then asked Craig to turn on the fan of one of the cars on the showroom floor to verify what Craig said. Craig responded those were newer vehicles and have been updated so they're not the same. That is when I was extremely upset with Craig. I told him it was ridiculous what he just said to my wife about low flow is a design by Lincoln. It was inexcusable for not calling me back. I said I had a 8:00am appointment a week and a half ago. You didn't look at it until 2:00pm, then called and told me it was fixed and I have the same issues. I had to wait 10 days to get it back into the dealer because you never called me back, so I'm not waiting all day to get our car fixed. I want the car looked at now, not this afternoon. Craig's response was the 8:00am appointment was with him not the technician. I about lost it, I said I wanted to talk to the service manager. Craig agreed to get it looked at now. As me and my wife got up to leave Craig got up as well and went toward the service garage area. We were right behind Craig and he purposely closed the door on us. I was really mad but I didn't say a word because my wife was with me. I received a call on Friday March 3rd at 4:00pm. Craig to told me the technician cleared the codes and can't recreate the issue. I told Craig did your technician physically check the flow before and after clearing the codes and does he think it is normal. Craig then tried to make the excuses and said they can investigate it further but I have to pay $175.00 an hour for the diagnosis and was if I prepared to authorize it. I told Craig you've had it two days and all you've done is clear the codes. I wouldn't pay $175.00 an hour for a fishing expedition. I then said if I go there and run the self-diagnostics on the HVAC system and there are codes someone will be held responsible. I then asked Craig to get me the service manager. I was transferred to someone named Elisabeth and she identified herself as the General Manager. I proceeded to explain the above issues to her and how Craig acted and lied to my wife. I asked her to refund the money I paid when they said the car was fixed and I'll pick up my car immediately. Elizabeth said she understood my frustration and that they have a new Service Manager Monday. She would like the opportunity to fix our car. I agreed to give them another try. On Monday March 6, 2023 about 10:00am the new Service Manager (Craig) called me and said that the technician that looked at my car called off and they can't look at our car until the next day. I said OK I'll wait until tomorrow. On Tuesday March 7, 2023 at 11:00am I received a call from Craig saying the technician doesn't understand what is wrong with it. I was really upset and I said just reimburse the money paid and I'll pick up my car. Craig said he'd call me back. Then at about 3:30pm Craig called me and said his technician doesn't exactly know what's wrong and doesn't want to tear into it. I said I took it to the dealer because it's my wife's car and I want it fixed correctly. I then said I would pick up my car the next morning and to make sure they reimburse my money read more

Would have given 4 stars, but they didn't give me the usual complementary wash and vacuum for some reason today. Have been taking my vehicles here for basic service (oil change, coolant flush, etc). Pleasant waiting area, complementary wash (usually?), reasonable price and good service that is pretty quick. Beats the Ford dealership service hands down for comfort and convenience. read more

Southgate Lincoln - Car Dealers Near Me - Southgate, Michigan

I wish I could rate zero stars. Elizabeth is very DISRESPECTFUL, RUDE, POOR CUSTOMER SERVICE and she don't h=know how to talk to her Lincoln customers. This place needs better management because due to her being management she felt like she could talk to me however she wanted to. Elizabeth handled my situation so poorly and with absolutely no respect. She also makes her own rules when she feel like it. She deserves to be fired. Experience the worst service here thanks to her and her team following her blindly. POOR JUST POOR! She deserves to be fired. read more

Shannon is an excellent sales person. She always answered the phone when I called her and made it an extremely easy transaction.

Here's my experience.. I bought a used Mustang from the used car department out of Southgate Lincoln. My salesman was Buddy Morsello. I can see how this place could get "meh" reviews if you are just passing by. At first look, you see a very bland building, even for the new cars sales. You can tell that they are not sinking a ton of money into the appearance of this place. I've seen Lincoln dealers around the Plymouth area that are insanely luxurious and they have poured countless dollars to portray it as such. That being said, I found the car I wanted through AutoTrader.com, and checked it out at this dealership. The car basically sold itself, and Buddy more so helped me out with obtaining good financing, and putting the deal together, than he did having to convince me to buy this car. Buddy is a good guy, who got me a good rate for my credit conditions, and was friendly. He is not a snake like many other used car salesman are these days. He laid out positives and negatives of the vehicle, let me go for a test drive, and the rest is history. While waiting for my paperwork to be completed (which didn't take too long), I spoke with several other salesmen in the new car area. All of whom are very polite and friendly and talked to me about their vehicles among any other topic under the sun. The plain, 1990's feel you get looking at the outside, is not the experience you get inside, where it counts. I'd highly recommend this dealership to others, both used and new. Someday if I am in the market for a Lincoln, I would be sure to check out Southgate Lincoln. read more

I was very unimpressed with the service department of this dealer. I went in for The Works package, which was fine, and is the only reason for 2 stars, instead of 1. First off, it took me 4 tries to even get in for my oil change. My first time, they told me it was a two hour wait until they'd even start on my car because only one guy was working, to whom she pointed to a guy sitting in a chair looking at his phone. The 2nd time, I called, and it was at least a 90 minute wait. The 3rd time, I saw their hours online were until 8 pm, so I arrived at 6:50 pm without a soul around. My 4th attempt, I made an appointment online. When I arrived at the service door, same sad story, at least a 90 minute wait. I told them I had made an appointment for 11:40 am and the look on her face was like I just told her Santa Claus wasn't real. She called someone else over. They asked who I talked to when I made my appointment. I let them know I made it online and they didn't even know that was possible! I was at the dealership for a total of about 2 hours. When I got my car back, it wasn't washed or vacuumed, but I didn't think too much of that as I have a Ford (my Lincoln owning father originally recommended me here, however he has since had bad service too). The oil change sticker was right in my line of vision, not in the corner, where every other oil change business and dealership puts them. Much to my dismay, my seat was also adjusted - a lot. I understand someone of a different height may have had to drive it around, but for the 2 minutes you're in the car, the seat shouldn't have to be adjusted except in extreme situations. I won't be going back there, even with the $10 off next oil change with my owner's advantage card. read more

Brought my Lincoln MKC in for a recall and an oil change. Was treated like a King. Repairs done on time and they washed the car after the service was completed. The entire staff was very helpful and friendly. read more

I just financed a 2017 Lincoln MKZ Reserve from them and I loved it. When I got there Shannon was the one who worked with me throughout the whole process. I also had a trade-in when I financed my car and everything went smoothly. They were fast and helped me greatly throughout the whole process. Shannon is GREAT at her job. She cares a lot about her customers. Also the finance manager (Nicole) was great. Customer service all and all was very nice. I appreciate this place and am very happy I got my Lincoln here. read more

I've purchased my last two Lincolns from Southgate and I love how friendly and accommodating the entire staff is. They always help me transfer my insurance, move my personal items, and they value my time. My sales person is Shannon and she makes the process fun! Shawn Hale (GM) always thanks me and is so kind! read more

I have had my vehicle in the shop for over a month. Received numerous text messages stating it would be done by the 18th. I call to see the pick up time on the 18th and I get a call back stating it won't be done. For at least another 4 days minimal. 1st they told me the part came in and they were fixing it, after 2 weeks I call to get an update & was told the vehicle had to go somewhere else because of the aluminum. So ok, now Im told the welding machine went done, (thought it went elsewhere to be fixed). Getting the run around and I'm not happy about it. So I get to make lease payments on a vehicle I don't even have or can drive. NONSENSE!! read more

I will never lease through Southgate Lincoln again! Service department is beyond terrible! My car has been sitting since august 8th have gotten nothing but run around and wrong completion dates of vehicle! Few times when calling service wasn't aware my car was with them from body, few times spoke with people they promised it would be worked on certain date then the day comes and go and no one knows what we are talking about! Lack of communication lies and bs! My lease is paid off two years early and I decided to go elsewhere! They also ignorantly wrote on my bumper customer said not priority. What kind of ignorant! When we asked for rental car since they kept lying and playing games they didn't want to help and said today would be looked at okay heard that before and convenient when it's not even open on Saturday or sundays! I do not recommend coming here for vehicle because if anything small or big happens you will be out of vehicle for months and treated poorly! read more

Just bought a 2016 Lincoln MKX from Southgate. Five star experience all the way. They worked with me on being an out of state buyer. Sales rep Shannon G was so friendly and professional. She treated me like family! I usually dread buying cars but I not this time. Such a positive experience. Thanks Southgate Lincoln!!!! read more

I have taken my Lincoln to this dealership twice for service and both of my experiences have been well below average. My first complaint would be the overall demanor of the service department personnel. They always seem uninterested, annoyed and aloof. On both occassions I was greeted with a "what do you want" attitude. As a Lincoln owner I expect a higher level of courtesy from my dealership. Lincoln is a premium brand and the employees of it's dealerships should act accordingly. My second complaint would be with the condition of the service department waiting area. On both visits it was very dirty and unkept. If this is the level of attention they provide to the waiting area, what type of attention is my car getting? This brings me to my third complaint. When I got my car back I found greasy fingerprints on my tan leather interior, fingerprints on the windshield, boot scuffs on the tan door panel, an oil change reminder sticker so sloppily written it was not legible and no complimentary car wash. I am very pleased with my Lincoln. It is a great car. This dealership is unbecoming of the brand. While it is an inconvenience to travel out of my way to have my car serviced now I am much happier with the treatment I've received elsewhere. read more

My wife and I recently visited your used car dept and had the pleasure of meeting Shannon Grover, who assisted us. She was so knowledgeable and such a joy to work with. Probably one of the best car buying experiences we've ever had. Thank you, Shannon, and Southgate Lincoln for a great purchase! read more

My sales woman, Shannon is great, excellent knowledge about all the models I looked and the MKZ that I purchased

My husband and I showed up at Southgate Lincoln without an appointment. We were just starting our hunt for a new car. Shannon approached us and offered to show us any vehicle we were interested in. We decided on the MKX, and Shannon brought one out for us to test drive. She told us to take our time, as she had a client coming in to pick up a vehicle. The MKX is gorgeous, and is everything we thought it should be, so after a nice ride around the area, we returned to find Shannon waiting for us. She went the extra mile to answer all of our questions, and pointed out all of the discounts available to us. She was very helpful and professional and we are now the proud owners of a Lincoln. As a side note, this was the most fun we've ever had when buying a car because of Shannon's awesome personality. We would highly recommend her if you are in the market for a new vehicle. read more

I just bought a 2016 Lincoln MKC. I'm so excited. Shannon Grover was our salesperson. She did a great job. Quick and easy. Lynn

Ladies beware of this dealership and the service Dept! They WILL quote you a price over the phone for service, and when you pick up your car, it will be considerably higher! Service mgr brought the price back down , but you have to fight for it! Run from this place! Don't be fooled by service lady, Billy's sweet voice. And never deal with Bryan ! So.... just go to Taylor Ford. read more

I have been to this dealership twice under different circumstances and both experiences were very unprofessional and insulting . Not a luxury experience and worth avoiding .... read more

My sales experience was outstanding with Shannon at Southgate Lincoln. Best vehicle buying experience I have ever had.

A good dealership and a great salesperson is Thom Howard. Ask for Thom Howard. He is very good. Have bought or leased several vehicles from Southgate and Thom Howard over the last few years. read more

This was my second visit to Southgate Lincoln for service on my new MKZ. My first visit waz regarding the navigation system. There was no audio working on the system and I couldn't figure out why. The service guy told me that's because there was no audio on the system. I told him my ten-year old Tom Tom had audio and he said they work differently. I told him on a luxury car I expect there to be audio. Only then did he.find the problem. I received a letter saying I was due for oil change and I spent took. It stated make appt online and a loaner car would be provided. They would pick my car up. That seemed silly to me so I called and told service rep I wanted a loaner. I also had a tire issue. I was told just come in Early and they'd do it within an hour. He finally agreed to loaner. When I went in the appointment day he said no loaner. I was there over 11/2 hours. For an oil change and tire fix. No more service or car leasing for me there. I'm paying too much to be treated like that read more

I recently visited this establishment to purchase a vehicle i had seem online, a 2013 red certified pre-owned Lincoln MKS. The sales associate Jason Webber did nothing but lie, bullshit, and drag me along for 3 weeks. It took over 24 hrs. for a credit check. He had very poor communication skills. There was a dent and numerous scratches he said they would fix. He stated the dent might me an issue, but the scratches would be no problem. A few days later dent was gone scratches were untouched. He lied and bullshitted me for 2 more weeks about the scratches getting fixed saying their body shop was extremely backed up. In addition, they tried to persuade me to come pick up the vehicle that they would give me a written agreement saying they would still fix the scratches free of charge. I am so happy I refused to do this. However, it wasn't until i got pissed and threatened to report this to the department of motor vehicles, the general manager, and corporate Lincoln that the truth finally came out. Turns out upon removing the front bumper to repair and repaint the scratches they found damage to the fog lights and wiring stating it was as if someone drove over too high of a curb or parked into a large snow bank. They put the scratched bumper back on and neither the sales associate Jason Webber nor the pre-owned sales manager Robert Warren said nothing to me and as I encountered them several time periodically. The car needless to say is no longer certified. In addition, they were letting workers in out of the vehicle with muddy feet and no paper carpet protectors and the owner manual was left out of the vehicle during the certification process. If something like this starts happening to you please go directly to the general manager he seemed like a reasonable individual. Enter this dealer at your own risk. read more