I have bought tires and serviced multiple vehicles with Southern Tire Mart in Laurel, MS. I've always received what I paid for and honest helpful advice when I inquired about issues or concerns. I have used the other Firestone store in town, and they will rip you off by finding at least $600 and up of things wrong with the vehicle during inspection. Then they don't fix what you brought it in for but charges you anyway. Southern Tire Mart does NOT do this! I have tested them by giving the opportunity to agree that something is wrong. They gave the honest answer that nothing was wrong and passed my test. I have done this numerous times, and they pass every time. So many places take advantage of women, but not STM. STM is a first come first serve business, so if you want fast service, you should get there early (at or before opening). Call ahead to make sure they can get to you, if tires are needed, that they are in stock, if mechanic work is needed ask if they can do it. They will give you the proper advice. I don't know of any auto shop that doesn't have a waiting period or want you to leave your vehicle. I've used Laurel Ford and had to leave my vehicle for 3 WEEKS for a leak. Turned out the mechanic that changed the oil at Laurel Ford doubled the filter causing an oil leak. Southern Tire Mart now changes the oil. read more

It seems that they prefer you to leave the car so if you don't have someone to take you there in a separate car, you will either have to come back next day early or wait for it. One of the service advisors seems to be very cooperative however, the other was not, I went there with a brake and tire issue. They fix the tire issue the same day and the brake issue. I went back the next day early morning pick the car up and it wouldn't go in reverse. I took it back the next morning and I fixed it haven't had any problems except the brakes seem to be a bit spongy. On a separate occasion I took the car there because I was concerned about the brake light and the adjuster wouldn't even look at it. He said I need to come back the next day and I was concerned so I went to fire stone and fire stone, of course saw it as as safety issue so they went ahead and checked the brake light and took care of it even though they were backlogged. It seems as if a southern tire is a wannbe of fire stone. read more

I've used Southern Tire Mart for all my vehicles needs for the past 15 yrs. I highly recommend them for any of your car needs. They sell new tires, not ones that are 3 yrs old claiming they are new. I've never had problems with any staff members and they are always very professional. Sometimes I wait, sometimes I have a friend pick me up. It all depends on the work that's being done. read more

Imagine being completely looked over while standing in someone's face . I went here for a service , I did not get a hey , hello, how are you NOTHING and while waiting a Employee didn't even look my way. , didn't even look at me , But proceeded to acknowledge and assist the White lady BEHIND ME !(EVEN THE RECEPTIONIST NOTICED WHAT HE DID AND GAVE HIM A SHOCKED LOOK) she was on the phone so I understand her not being able to help! I politely left and took my money elsewhere ! I honestly feel as though this place has racist employees! They are rude and don't have a problem showing it. Had I spoke up I would've been the angry black woman! This is not a place for blacks to work or spend their money! Karma will whoop those with corrupt ways and Actions ! read more

I wish they had better service and were more knowledgeable because they're in a convenient location for us and it would be nice to have a place close by to take all our vehicles. Unfortunately we've had mostly bad experiences here and after multiple tries we have decided to take all our business elsewhere. They did a brake job on our Mazda that still pulsates and squeals, they did an alignment and balanced the tires on my wife's Honda CRV that still isn't right and tires still bounce and make the car shake, and they put a leveling kit on my truck that they say they can't align now because the kit doesn't have a long enough upper control arm to account for the longer shocks and taller springs. read more