I want to say before anything else that the girls that work here WORK HARD & are always so kind & helpful anytime we've came in. They deserve a raise & all the best. The 1 star & rest of the review is not for them. We have came in here every week, many times twice a week for the past 2 years & spend a few hundred dollars a week/month. The lady who manages this store has not been kind to us once. We tried on two separate occasions to return something with a receipt & were given a hassle by the manager. The first time, for a pair of almost brand new sneakers that were a wide not a medium, completely our mistake & the second time for an item that we tried to return a few weeks ago but all Goodwill's in the area(we went to 2 other's including all the way to Ashland) were closed for (employee appreciation we learned). We both work full time & couldn't come back before the next weekend. My best friend & love of my life wanted to just not bother trying to return anything here because she doesn't want to deal with any negativity I insisted last time we came but she said "only if the manager isn't here, it's not worth the experience". Well I wish I would have listened to her on that because I walked right up to manager explaining that it was closed last week when we came for a return & that we had the receipt. She looked at my honey not me (who works VERY HARD with a full time job & runs her own business- sells/donates items, clothing & housewares to help those aging out of foster care & on the autism spectrum) & was already shopping & near by and said "I will consider it". It was very rude to respond to her & not to me. That's when when I knew she had an issue with her for whatever reason. We called another Goodwill right there in the store & the manager was very nice & understanding and said we just need to bring our receipt. We have always been able to go to another Goodwill & return anything on the rare occasion we need to, so no bashing the goodwill, just an FYI. We told this experience to another goodwill employee(not at this site) and he said we should contact the corporate office, we have not done so. I'm sure the manager has some nice qualities, and maybe just isn't a happy person at the moment & it's easy to become a little jaded with some people trying to take advantage. It's necessary to be strict at times but we weren't expecting her to bend the rules. It's important to listen to people & judge each situation fairly, which is what makes a good manager. We hope she finds her happy. We will continue to shop here & at other Goodwill's but will take care of returns elsewhere. read more