My mother purchased a pond, pump, filter etc in the region of £1000, before extras. She asked over the phone for a recommended pond fitter, S.A. gave the name and number of a guy called Russell Elements. He provided a reasonable price, my mother accepted. The result was horrible, the surrounding wall was put on a bed of sand and cement, not acceptable for a wall of any kind, some surrounding patio slabs placed on earth on a small bed of mortar!! Rain and pressure would have destroyed this within a year. The level of the pond with the existing patio was inches below the patio, so in his 'years of experience' the installer raised the surrounding slabs with a couple of inches of mortar, while the slabs were short of the edge of the pond, exposing the green fibre glass for all to see. Visibly hideous, the guy was happy with his installation. My mother is easily convinced by poor work, but when it was pointed out to her she was upset that someone she trusted had fooled her. When confronted Russell offered £200 of the approx £1000 back and remove the shoddy work (with my help when I returned to the UK). My mother was back at square one ultimately, and had to pay someone we know to sort out the horror. The worrying thing is Southern Aquatics condone this, and continue displaying his cards even when this poor workmanship was pointed out. The manager (who had been helpful to my mum - she spent a lot at the shop after all), just held his hands up and said, not my problem, take it out with him!! But they STILL let his cards display on their checkouts. All this says to me is that Southern Aquatics think it is OK for people to rip off elderly ladies - because that is exactly what happened. I do not necessarily think Russell realises it, but his work is substandard, and cowboy builders would go to town on something like this. That being said, I had a decent chat with Mark at the shop whose knowledge was very helpful, but sorry, until the cards and referrals for Ellements are removed, I will ensure no one I know uses the store. read more

Southern aquatics is a God send I have 4 cats as well as fish and have had some rabbits etc. Southern Aquatics has provided 80% of the equipment and food I need. The Prices are what stand out the most they are sometimes up to half the price of other pet stores. They also have a wide variety of pets for sale many are very different to your average pet shop such as many reptiles and what can only be described as the sweetest little things I have seen in a while a pair of sugar gliders. As the name suggests there is a lot of aquatic equipment including pond pumps and liners as well as tanks and the fish for all of them. Parking is easy with a large car park shared by the Co-op, Bewise and the pharmacy. If you have pets give this place a try you could well be surprised. read more

A brillant place to obtain anything to do with aquatics and the prices cant be beated. Easy located so parking is not a problem. staff are helpful and the plae has a good atmosphere, and staff will let you just browse and not pounce on you the minute you walk in. read more

This is a brilliant store. The workers are really helpful. They do NOT keep clownfish in 4ltr tanks, contrary to someone's review. They have 3 big systems, 1 for cold 1 for tropical and 1 for marine. They order in bulk so super prices, they also can take orders. Brilliant store, so is the one in Southampton. If a fish dies 2 weeks from purchase you get money back or more fish. It also has a huge indoor dry selection. They have a isle for food 2 for tanks 1 for medicine and 3 for decorations. One for filters and heaters one for substrate and plants and lighting. They have a equally big pet section and a smaller cold and pond section. Next to co op so pop in and grab a bite before going in or coming out. read more

Southern aquatics is not a bad shop, it has a lot of good products, but I am appalled by the way that they treat their animals, I own 4 lizards and one Royal Python, when I was searching for my Python, the member of staff first of all told me not to buy the snake because it was horrible, and then as he took it out, he dropped the terrarium with such force that the water in the bowl spilled everywhere, and then proceeded to take the snake out of his hut with such force that no wonder the snake Is violent. I am currently using this business as a case study for my business studies GCSE and I have sent them multiple emails asking some questions, but I have not received an answer. Overall, not a bad store, but need to look after their animals better. read more

Do not be fooled by the name, this store features a wide range of products for all domestic animals and a good selection of seasonal outdoor equipment including fish ponds. Staff have an excellent knowledge of both cold water and tropical fish and are always willing to give help and advice to customers.. Store has a large shared carpark and assistance is usually available to carry larger purchases to car. read more

Brilliant price for brilliant products I would put 5 stars if one of the staff members were fired! I was new to the hobby and was vunrable. I took his advise and it turns at he knows nothing about fish!!! I wasted £20 pounds more on fish which died from his advise he also said 6 fish each week once ur fish tank had settled for a week and u could have 1 of each type of tetra!! read more