I have thought long and hard about this review. It is written with a heavy heart and strong criticism. We are disappointed on so many levels. I have been taking my dog "Jake" to to the clinic approx. 9 months until the day he died. I will start at the beginning. I have always felt good client service begins at the front desk. The clinics front desk can be hit or miss. Sometimes the girls can be friendly but other times they can be full of attitude. They have also made mistakes concerning our bill or even treatment. Hence, told us Jake had to be heart worm tested when he didn't need it. Just one of the examples. Regarding the clinic overall, I strongly feel they should only be a wellness clinic. They cannot provide 24 hr care. They do not respond, as advertised, to emergency after care available. Their excuse was because we live in a rural area. How can you advertise that option if you cannot guarantee that emergency call when it comes in, especially in a rural area where time is critical. In our case, our dog Jake, who had special needs, had two surgeries on a Wednesday,(6-5-13) came home on a Friday.(6-7-13) Saturday afternoon,(6-8-13) Jake started to show symptoms of some real discomfort We called the clinic's answering service @ 7:00 p.m. Our vet never returned our call until approx 8:20 Sunday morning.(6-9-13) She claimed she did not get the call until really, really late due to being in a rural area.This time frame has changed now. Our vet states she didn't get it until the following morning. So 12 hrs later our call was returned and we immediately took him in to the clinic. Once we did take him in, she told me he was dehydrated. She started a IV to give him fluids, changed pain medications and was supposed to put a belly band on him. He had some fluid/swelling underneath his belly also. They kept him. In the process of this I never received any updates on him from our vet until the next morning when she called me to tell me Jake had died.(6-10-13) To add to this..the vet assistant had text & called our vet of her concerns regarding Jake. Our vets response was... okay.She did not come in to check on him or have the vet assistant call her to see exactly what his symptoms were, or have the vet assistant monitor him closely to give her updates while knowing Jake had special needs.The vet understands that if he started to decline, he would most likely decline quickly because of his special needs. Remember this is a dog that she just performed two surgeries on. Im not here to tell you what to do with your pets or where to go. However, I strongly encourage you to gather as much information before making any decisions on your pets treatment whether its vaccines, pain medications(side effects) or surgical. If you leave your pet overnight due to illness or surgery. Ask them who will be with them or if they will be left alone.What happens if they start showing complications overnight? Also, ask them if they have vet assistants or vet techs. These questions may save your pets life. This clinic, who advertised as a small and large animal hospital, have now changed it to "clinic" after I brought it to their attention. $4600.00 later, they have their money, we have a dead dog. Our beloved "JAKE" . Maybe by this review, Jake's death won't be in vain and it will save someone else's precious pet. read more