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    Doggie Doo

    5.0 (1 review)
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    7 years ago

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    Bruno's Bath House Dog Spa & Resort

    Bruno's Bath House Dog Spa & Resort

    (4 reviews)

    Grooming prices have gone up and apparently if your dog is too excited they charge a $20 fee…read more Grooming has always been mediocre and now the prices are crazy. $118 for a haircut, smh

    Two stars for overall price of boarding compared to other boarding doggie daycares, other than…read morerates, Bruno's is zero stars. We called and made arrangements to board our two dogs at Bruno's for 3 days. I emailed them a copy of our dogs' vaccination records TWO days prior to drop off and instructed them to call me if there were any issues with the records. I received an email back that day, letting me know the records were received and we were good to go. We arrived at Bruno's at 9:45 and we allotted 20 minutes in our schedule for check in. Considering Bruno's already had our dogs vaccination records and initial paperwork on file, we felt 20 minutes was more than adequate. 1st- the place reeked of dog urine. Yes, it's a boarding/daycare facility but we've been to several other places that did not smell. 2nd- the individual doing the intake, could not find our paperwork. She spent 15 minutes fooling around on the computer and had to call "someone" to track them down. Low and behold, our records and had been printed out on Monday which did us ABSOLUTELY NO GOOD. Turns out Bruno's misplaced one dogs proof of rabies and the others proof of DA2pp. Luckily I had the rabies saved to my phone but we were not as fortunate with the DA2PP. At this point, 30 minutes have passed, we are behind schedule. Our vet is closed on Wednesday so no chance of calling to confirm vaccinations at which point we are told to go next door and get the dog re-vaccinated (or we could pay extra to board said dog as 'non-social' since he was UTD on shots). We go next door to the vet and lo and behold, there are no vets or techs on site to administer vaccinations. Back to Bruno's we go, 40 minutes behind schedule where the person at reception says, "sorry yeah, the vet just called and said they're closed". Sorry? Luckily my husband found a vet 10 minutes away who WAS open. 11:15 rolls around and we are finally able to check our dogs in to Bruno's. The entire point of emailing our dogs vet records was to identify a problem to AVOID a situation just like this. Not one person called to say "hey, one dog shows and expired DA2PP"? As a result of the Bruno's fiasco, we hit lunch traffic in San Antonio and were late for a doctors appointment. Guess what happens when you're late for a dr Appointment? They fit you in where they can which meant 3:00 pm. We picked up our dogs a day early and again, the place reeks of dog urine. Camp Bowwow, Lucy's in SA... they don't smell. No apology from the Bruno's and the staff provided ZERO feedback on how our dogs did. Again, not typical of other boarding facilities. Apparently the manager (or someone) gave us 10% off our boarding bill but we had to figure that out on our own after we looked at the receipt. 10% = $11.00. Sorry but my time was worth WAY more than $10.00. Bottom line, look into other places to board your dog. If you MUST board at their Bruno's, don't bother emailing your dogs vaccination records. Just bring it ALL in and give yourself an hour for check in. Don't expect any feedback on how your dog did or to be treated like your dog (aka business) matters.

    Doggie Doo - groomer - Updated May 2026

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