SSES provide the monitoring service for my physically disabled and blind 99 yo mother who is thankfully able to live at home still. i am grateful and impressed with their monitoring response and low monthly cost. health care in this country is broken and needs to be overhauled. south shore elder services impressed me when they called me at 3 am because my mom pressed the necklace button when her legs went numb and she could not stand. i was able to help her and avoid an ambulance and emergency room visit. i like their low monthly fee and what they provide. the elderly have very unique and complicated needs. until we take back our government and make people a priority instead of capitalism and profits it makes organizations like south shore elder services difficult to meet all the demands put on them. i am happy with their response and customer service! read more

I am writing to express my deep dissatisfaction with the services--or lack thereof--provided by South Shore Elder Services (SSES). My mother was referred to SSES on three separate occasions, and each time, the agency failed to establish services for her. The first referral occurred when she was transferred from Boston Elder Services. It took over three weeks for an SSES representative to conduct an in-person intake at her residence. Despite significant delays, we were patient and hopeful the process would improve. Unfortunately, it did not. On two subsequent occasions--once again from Boston Elder Services, and once from a nursing facility--referrals were made well over a month in advance. In both instances, SSES failed to follow through with an intake or the establishment of any services. After waiting two weeks following my mother's relocation to the South Shore, I contacted SSES directly. The case manager informed me that the agency requires at least three weeks to initiate services for new clients, despite the fact that nearly two months had already passed since the original referrals. SSES never established any services for my mother. The agency's consistent lack of responsiveness and coordination had been deeply frustrating and left my mother without essential support during a critical transition period. In stark contrast, our experience with Boston Elder Services was timely, professional, and compassionate. South Shore Elder Services has been, in my experience, the most unresponsive and incompetent agency I've dealt with. I urge the appropriate oversight body to review SSES's intake and referral practices to prevent other families from experiencing similar failures in care. read more

Very nice people and well-intentioned but they'll promise you all kinds of help and deliver nothing. The social worker came out to the house -- very friendly and various services. Well, after months of waiting and numerous messages left on her answering machine -- I even wrote a letter to her because the phone route obviously wasn't getting results -- she answered the phone and said that my wait had been "inexcusable" and would follow-up. Okay, but I wasn't looking for an excuse -- some help would have been nice. Still heard nothing -- I called again and her answering message said that she was going to be out for a few months and the caller should contact her supervisor in case of emergency. So I left a message on the supervisor's phone and never heard back. So then I called the intake person again -- very nice person who discovered that my case had been closed in the system. So she re-opened the case and assigned me to a different social worker who allegedly would get back to me within 5 days. Well, guess what. That was several weeks ago . . . at this rate I will die -- heck, we will all die -- before I receive anything. read more

I was stuck using their services for a PCA/home aide whatever. I was new to the system so of course they gave me their worst. You would think for a first time experience, a company would send their best to make a good first impression, nope! It was supposed to be a 3 hour shift. She showed up 1.5 hours late!! She reeked of marijuana and was clearly high!! She claimed she couldn't find my building and added my apartment number to the building address number so she spent 1.5 hours driving up and down the street. (I had just spoken with her supervisor to report she was so late and she said the woman did have the correct address). I tried to stay patient and calm. Bad idea. She decided to criticize all of my cleaning supplies, she did a baaad job cleaning such as only cleaning half of the bathroom mirror, she moved a lot of my stuff without asking me first, she never changed gloves during the whole time so she contaminated everything she touched, she also stole some of my gloves and claimed them as her own, she did a bad job washing the dishes, so many more offenses.... Basically, I had to redo everything she did and then sanitize everything she touched after she left! So instead of making my life easier, she only made it worse and caused 2x as much work for me! And what a scammer that she gets paid to be this way with people who are vulnerable one way or another. When I called the supervisor again to tell her all this, she didn't believe me and she offered to send someone else. Haaaaa I said no thanks and have outright avoided them ever since. I'd rather go without than have any of their people in my home again. read more

This Organization is one to be very careful of. They are not interested in your welfare when you call upon them. When you call to make a complaint on someone They are most likely to contact your offender. They seem to enjoy creating problems not fixing them. People need to be very cautious of this Organization and my advice is to STAY AWAY AS FAR AS YOU CAN FROM THEM. You won't hear from them once you lodge a complaint as they are too busy consoling and getting hold of your offender. They have no interest whatsoever in solving your problem that you contacted them for so FAIR WARNING.....STAY AWAY read more