I don't usually write reviews, but this experience was frustrating enough that I feel obligated to…read moreshare. I'm currently in Florida handling my mother's affairs after her passing, and in the middle of all that I needed to see a dentist since I'm overdue. I thought this office might also be a good long-term option since I may be spending more time in the area. When I first called, I explained my situation. They initially tried to put me into a same-day opening due to a cancellation -- just 1.25 hours after I called -- which would have left me barely an hour to get there, and they pushed for me to have my prior X-rays sent over immediately to make it work. I told them that wasn't realistic (it ultimately took multiple calls and three business days to get them the records). As an alternative, they scheduled me for 9:00 AM the following Monday. I asked for something later in the day, since a first appointment right after a weekend can be tricky, but was told this was the only option. In hindsight, the urgency around filling that same-day slot felt more like desperation than a thoughtful patient experience. I went out of my way to make this work. I rearranged my schedule, made sure everything was submitted by Friday, received multiple confirmations including one at 7:00 AM the morning of, and left early to arrive by 8:45 -- 15 minutes ahead as instructed for new patients. At 8:30 AM, while I was already in the car on the way there, I received a call and text canceling the appointment. The reason: no hygienist available and they couldn't find a temp. I was also told they use temporary hygienists for cleanings, which is not something I'm comfortable with to begin with. Canceling at the last minute -- literally while I'm driving there -- after all the effort required to meet their conditions is unprofessional and inconsiderate, particularly given the circumstances I'd explained upfront. And requiring X-rays in advance for what was supposed to be a routine cleaning, only to cancel due to a staffing failure, raises real questions about how this office is managed. Now, already overdue and with further delay due waiting for this cancelled appointment, I have to start over finding a new dentist entirely. I understand things happen, but this level of disorganization and disregard for a patient's time is unacceptable. I have little confidence in how an actual appointment would have gone. I'd strongly encourage anyone considering this office as a new patient to think carefully before investing the time and effort. I certainly won't be rescheduling here.

Let's be honest Who looks forward to going to the dentist??? I chose this dentist based on…read moreavailability and I really lucked out! I really am picky, I mean look at my reviews, I don't give 5 Stars out often But Dr Miller and his Entire Staff are next level great!! If you need a dentist please consider Dr Steven Miller I promise you will love them!!!

I called to schedule an appointment for a routine cleaning. Initially it was slightly off putting…read morebecause I had to schedule the appointment with an AI machine. Also be prepared to be asked for your insurance at every turn and take photos for them lol. I had to give it to the AI machine, upload it to there site on two different areas. When I came into the office, two different receptionists asked for the insurance. Honestly it was slightly annoying and made them appear unorganized. I have an extremely popular insurance carrier so I can't find a way to understand why they were forgetting. However, I understood they were trying to make sure the paperwork was completed. One of the receptionist that reschedules your appointment did not fit the brand of everyone else who worked there. She was slightly rude and discussing people's personal business in the office. I came in for my appointment at 2pm and the wait time was almost nonexistent. I only waited for about 4 minutes before they took me to the back to do ex rays. My experience with the actual dentist was extremely pleasant and he explained everything going on with my teeth in a way I could easily comprehend. He was also very warm and welcomed any questions I had. The hygienist who did my cleaning was sooo gentle and the best experience I've ever had. However, afterwards the reception staff was a nightmare. I had to be a constant mediator between them and the insurance company. After months of back and forth they received their payment from the insurance for the cleaning but it was such a hassle I've never encountered. Such a shame to walk away from them but I don't have 3 months after I get my cleaning to instruct them on how to deal with insurance companies. I'm still not sure about the real issue of why I had to heavily get involved but nonetheless I've decided to just make the long drive to my old dentist office for my cleaning. I might try them again if I walk by and the front staff is different lol just being honest. The dentists are top tier. I recommend if you don't mind the front desk staff

Was in the worst pain of my life and Dr pirzada squeezed me in immediately. I can not thank him…read moreenough!! The staff is friendly and so helpful as well. Would recommend a thousand times over...if you're looking for a dentist, he's your guy!! Thank you again!

I have been going here for years. I love the quality of care. The dentist cares. The Dr. is clearly…read morenot in it for just the money. He is always kind and has gone out of his way to help me. They have a wonderful young lady taking care of the front desk. She is on top of everything and is very professional. The office is clean. They have started doing a follow up call the next day to make sure the procedures went well. That is another way that keeps this office separating themselves from the rest of the offices. There are many choices in dental offices in this area, but this one is really running smoothly and truly care.

I'm a Dentist from NJ and had another dental emergency on saturday morning. Closest place I could…read morefind open. They didn't know I was a Dentist when I first walked in and Adriana at the front was super friendly and made it so easy. Really great way to start a visit. Rest of staff were so friendly, I've been dentist for over 20 years and could see a really well run office . Dr Eisenband was excellent, had this issue fixed before and he did amazing job. Office is really clean, watched tv during procedure. Really can't say enough great things about the office.

I have no words to describe my gratitude to this exceptional professional!! Dr. Sadati is…read moreproficient, warm, artistic, knowledgeable and absolutely trustworthy. He has a sense of humor and lightness that made me feel welcome and right at home. His staff is pleasant, warm and very efficient. At one point, I felt a little dizzy, he lifted my chair holding my hands and reassuring me with such calm and confidence that I knew it was going to be fine. My biggest fear was to end up with an unnatural, caricature-like, super white smile, but I ended up with the most beautiful and natural smile ever. I traveled to see him, and I must confess I cried in the car when I smiled in the mirror. Thank you , Dr. Sadati, for your expertise, so many years of school and effort to give people the gift of a beautiful smile. The gift you gave me is priceless. I am so happy I chose you.

Dr. Sadati in Wellington, FL, is absolutely phenomenal! As a Fellow of the American Academy of…read moreCosmetic Dentistry, his credentials outshone other top cosmetic dentists I interviewed across the country. His calm, professional, and quietly confident demeanor instantly won me over. Dr. Sadati collaborated with me to create the exact smile I envisioned, and his pursuit of perfection delivered STUNNING results! My smile makeover is truly transformative and life-changing. His precise technique, compassionate approach, and elegant professionalism are unmatched. His staff is friendly, highly knowledgeable, and incredibly responsive, making every visit a pleasure in their calm, professional office. I'm thrilled with my radiant new smile and so grateful I chose Dr. Sadati over other exceptional dentists. He's simply the best! Lisa Gilbert

They are the best. Gentle (I've had 2 crowns and a root canal) . Practical, and cost considerate…read more They do magic!

Friendly staff clean office& patient areas Listened to needs Check in easy appointment on timeread more

great dentist wonderful staff…read moreand friendly office definitely recommend I am not the happiest person going to the dentist office, but Dr. Marcus makes it much easier.

Coming to doctors office is always a little stressful! But office of Dr. Mitch Marcus…read moreIs not like that:) You will feel like you coming to see friends) either you do a crown or something else they always make you feel very comfortable and relaxed! I am happy with the work they provide and I definitely would recommend their office to friends

My husband and I had our teeth looked at as brand new patients of James Family Dentistry. What made…read morethis such a different experience then the last time we tried to find a new dentist was transparency resulting in trust. The last dentist we had tried in Wellington we felt they were trying to wrack up a bunch of unnecessary work, but with James Family Dentistry we saw clearly the issues with our own eyes as the dentist showed them in the mirror and explained each one. It was super clear, apparent and made common sense and the cleaning plan, repair plan and maintenance plan we were put on made us feel very good about the health of our teeth and our future going forward. Plus the pricing is fair! Thank you James Family Dentistry! Melinda and Brandon Niemela

Like many, I'm not a fan of going to the dentist. It's not just the pain, it's expense and in some…read morecases, the hassle of feeling like I'm being sold something I don't need. For that reason, I've tried many dentists before settling on Dr. James' (husband and wife team). The staff (hygienists, front-office scheduling) is very receptive to people's needs and they have remained consistent for 5+ years. Everyone is down-to-earth and makes you feel at home. If you're a big wimp, like me, they take great care in reducing the pain. More than other dentists I've experienced in Palm Beach County. I originally found them through my dental insurance plan, which they've always honored without claiming that someone isn't covered, or is different, than what insurance allows. This is a huge problem with some dentists I've used, who would look for reasons to overcharge. After being a patient for 5+ years now, I am confident in saying that I feel they are some of the best dentists in the area. One sidenote: they are a relatively small office and their schedule seems very booked-up. Despite that, they've always been great about calling me when there is a cancellation.

The people are friendly and very competent!!! I agree with:…read more Brianna M. 3/12/2024 This place is awesome! You feel so comfortable that you forget you are at a dentist office! Dr. are great! & james m. 8/12/2023 The staff here is great! They're fast, friendly, and great at what they do. It's hard finding a good dentist but I feel comfortable going here and will definitely be back.

This place is awesome! You feel so comfortable that you forget you are at a dentist office! Dr. are…read moregreat!

Greetings! It is an…read moreabsolute pleasure to have the opportunity to share words of sincere praise for Dr. Sergio Rauchwerger, and his staff at Smile Designs. I have been a patient for over 5 years. In that period, I have been treated not as a patient , but as valued friend. Dr. Rauchwerger, is kind and has a gentle demeanor. Explaining the process as he goes. Taking time to explain and making me comfortable in every way. Being a resident of Palm Beach County for over 20 years, I had the misfortune of having two dentist, that actually did more harm than heal. I was recommended, by my friend who is a pediatric dentist. A referral from a colleague is golden. Dr. Sergio, surrounds himself with an incredible staff. They share his passion for commitment and service. Except for expansion, the same staff members have been there longer than I have been a valued friend. I have several old crowns and amalgam fillings. I continuously ask to replace them. "Why?", he asks. If you are not in discomfort, why tempt fate, is his credo. Two other pluses. Dr. Sergio is a Prosthodontist (A prosthodontist is highly trained in cosmetics, dental implants, crowns, bridges, dentures, temporomandibular disorders (TMJ/TMD), and more.) Secondly, he a a graduate of Harvard Dental School. Dr. Sergio, is down to earth, humble and ethical. I am forever grateful for listening to my friend. I hope you have the opportunity to experience, the very best in dental care. Sincerely, SG

Terrible place that doesn't right its wrongs. The female dentist, Dr. V, grinded down my upper and…read morelower teeth because I kept saying I couldn't feel anything because the numbing hadn't worn off yet. I was only there for a routine filling on my lower back molar. She has no care for the quality of health for her patients. She should honestly lose her license for malpractice. I wouldn't recommend this place, especially her, to my worst enemy. She only cares about her time and money, not the patients care. ​

They told me that they take my insurance UNTIL they sent me a SURPRISE bill!…read more Service was fast, and ok... Both me and my Husband had to go back a second time to get a filling REDONE, which they did do. Also, I feel misled... They told me what to pay, and THEN IN ADDITION they charged even more a few months later. Expensive ++

Diana the dental hygienist was amazing. I haven't gotten my teeth cleaned in a few years, and it…read morewas so nice to be taken care of by such a sweet person. Thank you Diana for your kindness and patience.