Our relationship with Suncrest Solar began on a high note, but is currently on a very low note…read more We had a 9.88 kW system installed, and everything is up and running well as far as we can tell, so the end product we purchased seems to be fine. The representative we worked with up front, Patrick, was great. The installers were great. Everyone we've worked with at their corporate office in Salt Lake City has been responsive and helpful. The problems we've experienced working with Suncrest relate to poor communications and customer service from their field representatives, and we often got conflicting answers, from different people at Suncrest, etc. Suncrest reps were not trained to explain the real nuts and bolts of how the net metering process with our local electrical provider would work. We were told we would not have monthly bills other than a $8 per month meter fee. This was completely wrong. I ultimately had to figure it out on my own by contacting the energy provider. Our system was designed to fully meet our electrical demand based upon past usage, so hopefully our net annual cost will, in fact, be zero. We'll see how it works out after one year. But, when you are investing $35,000+ in a solar system, the company you are working with should explain all of this clearly and accurately. Everyone I spoke to at Suncrest about this was clueless about how the process actually worked.     Patrick was taking very good care of us in the early phases, but before the system was installed Patrick left Suncrest. We were not informed about his departure. Over a period of three or four weeks, I sent Patrick emails, text messages and left voice mails, but all with no response. I eventually contacted Suncrest's home office in Salt Lake City and chased down the name of another area representative, Alex. I spoke with Alex a couple of times and he was responsive to our questions - but not once did he offer to stop by to introduce himself, even though he lives less than ten miles from us. I guess Patrick had spoiled us with the great personal attention he had give to us. This week, we heard from a representative of our energy provider that Suncrest Solar has pulled out of South Carolina, and is looking for a company to buy out their equipment and commitments to the systems they have installed in the state. I contacted Alex by email and phone. The email bounced back as being undeliverable (so Alex is already gone too), and he has not responded to my voice message. I spoke with a Suncrest rep in their home office who told me they would no longer be selling or installing systems in South Carolina, but that they would continue to service the systems they had already installed. When I asked if they were going out of business, he was very vague with his response. I asked why they had not informed their customers of this development, and he answered that they were working on a mass email message to do that. Bottom line: if I had it to do over again, I WOULD NEVER PURCHASE MY SYSTEM FROM SUNCREST SOLAR. All I know is that I paid them over $35,000 and feel that I can only hope now they will stand behind their work moving forward if there are any future problems.

I am completely disgusted with the service we have received. We started this process in May and it…read morewas like yanking teeth out to get calls returned. Come to find out our rep had quite but no one from the company actually called to let us know that we had a new rep that would finish the process. Once the new rep started to find out where we were and get the process moving again it seemed to be going fine, panels went up and then all the communication stopped again. We had to start calling to find out what was going on. We sent several emails and left multiple voice mails and finally called us back. Now that the entire system is up and seems to be turned on, we seem to have lost communication AGAIN!!!! We have been emailing our rep and he has not returned our emails so I called his cell to find out he has also left the company, he did give me this fancy 1-800 number to call that no one actually answers so I am left to wonder does my system actually work properly, will I actually get my rebate from Duke, will I actually get tax information so that I can get my rebates back from the state or federal governments? I am also left to wonder if this is the type of service I am going to receive all of the time, maybe Suncrest Solar should be paying my monthly bill, also maybe I should wonder if they were actually honest with me since we never got any copies of paperwork or anything in writing about our contract or warranty. All up I feel like I am not going to recommend this company to anyone.

Had someone from Ion come out to do solar on my home, helped my family and I save a ton of money on…read moreour electric bill. We got an extremely good price for our system and the work they did on our home was amazing! Would recommend them to anyone!

Run away from this company. They put the high-pressure sales tactic on you, and when you finally…read morecan see the details of their contract, you discover you made a mistake. They hit you with a $1500 bill. Run away from this company. There are others out there that are cheaper and more reliable. They promised they would pay the HOA fee for the design then they reneged. They then promised 6 months of no payments, which is not surprising to other industry competitors- they could have offered that up front. They are deceptive and manipulative, and you pay the cancellation fee even if they have not started installation. Steer clear of them!!!!!!!!

My husband and I were very skeptical of the whole Solar Energy program due to talking to another…read morecompany a year and a half ago. The last company truly left us feeling as if Solar was something completely unattainable. We made the decision to get one more opinion after talking to a nice man that was outside of the sales realm. He gave my information to Marvin, whom is the most amazing Energy Specialist! He answered all of our questions and tailored a plan that worked way better than what we could have every expected!!!! Thank you, Marvin, and Poly Energy, for helping us own our Solar System and save the money that we needed!!!

Company stopped operations and left us with a non operational solar system. They didn't respond to…read moremessages and their phone is disconnected

If I could give this place negative stars, I most certainly would. I've never felt more threatened…read moreand harassed by a company. This is a corrupt business and an overall scam. Their sales pitch was confusing and the entire process of things seemed murky. After a moment to think things through, I was uncomfortable with everything and wanted to cancel my "proposal." I ended up calling within the three day period cancellation period (like they specified) however my sales snake was "out out of the office" and wasn't able to call me back until two days later. After I canceled my "proposal" with them, they proceeded to come after me with a cancelation fee of over $2,000. They continued to keep calling me from different numbers, and they would show up at my house unannounced and uninvited. I even have a video of one of them looking through my windows trying to see inside. I contacted the owner about everything and he didn't even let me speak and kept cutting me off. He then proceeded to yell at me and tell me that it's "his turn to talk" and then hung up on me In all my years I've never experienced such an unprofessional place of business who conducts themselves in such a repulsive way.

From the owner: For two years now, Fuze Power has offered South Carolinians reliable and affordable residential and…read morecommercial solar power and installations. Solar panels are the perfect energy-saving solution. If you want to save money on your electric bill and make a solid investment in your home or business, contact us today to schedule your free consultation.

I had a different experience. My advisor was Jeremy Pitts. He was knowledgeable and didn't…read morepresent himself as the owner. Renu is a large company based in Charlotte. I can assure you the owner isn't out doing residential consults in Columbia. Jeremy did a good job explaining total cost of the system, including federal and state credits. Renu made the process of getting all permits, permission from my HOA, etc lined up. There were only a couple of hiccups but he warned me about one. He designed a system large enough to get a special credit from them but said it might not be approved by Dominion Energy. He was right. They made us downsize a little. install went well, except for one connection inside a panel box in the attic that wasn't secure. It shorted after a few days of operation and the system properly shut down. which brings us to my biggest problem with them. Service is not swift. I really felt like they didn't care, since they had already made their dime off me. It took 3 weeks before they could come and get me running again. That was a bummer to have a brand new system not even functioning. aside from service responsiveness, I'm very happy with Renu. Recommended.

The person claiming to be the owner of the business showed up to provide us a consult for the solar…read morepanels. After hearing about how his business is the best, I began asking questions. He did not like to answer those questions. He glosses over tax credits (federal and state). He asked who were my sources and I told him federal and state gov web site pages. At that point he said that this was not going well and he should leave. I agreed with him and showed him the front door....less than 15 minutes being there. His car was probably still warm. I guess he does not like to work with semi informed customers.

This is the HVAC company you are looking for! We replaced our 34 year-old 5-ton split system…read moreincluding all duct work in one day! Technician Jeremy T. diagnosed our dead system and assisted with our new system selection as well as getting things tweaked at the end of the job. Mr. Martinez and his crew were unbelievable workers doing excellent quality work and placing our new furnace in a much better location for service within our crawlspace, plus they do some beautiful duct work. Not one shred of fiberglass or debris was left after their cleanup. On the administrative end, Mary and Rhonda provided the best support imaginable with fast information, quotations, rebate support, and financing. In person, on the phone, or by email, they are a pleasure to work with. Thank you, E.F. Martin! Horace W.

Company tried to double-bill for service that was completed months ago and paid at the time of…read moreservice. If you use these guys, keep good records and bank copies of checks. What makes this worse is that this is the second attempt to double-bill in a six-month span. As for the service itself, it was so-so, and expensive. The problem was not corrected and another HVAC firm was called in to complete the job.