The lamps didn't turn on on the table the hot chocolate foam did not go on my hot chocolate in my…read morechocolate muffin was too brown The lamps didn't turn on on the table the hot chocolate foam did not go on my hot chocolate in my chocolate muffin was too brown

What an absolutely fabulous place, and the food is out of this world. We come here on very special…read moreoccasions as it is so classy but also quite reasonably priced. The grounds are a mix of rabbits, chickens, ducks, llamas (alpacas), sheep , goats and there is also an old livery stable where you can book horse rides. They hold Regular craft events and food markets as well so it's all going on at the South Causey Inn!

Lovely little place in a small village in Northumbria. The…read morestaff was very friendly and polite. Overall, we enjoyed our stay - there are a small details that could be improved (for example, it's a bit cold in the bathroom) and no kettle in the room (however there is an area where you can make a cuppa yourself), but the biggest bummer for me was that the breakfast is only till 9 which was not ideal on a holiday and especially New Year's Day. But honestly, excellent value for money and breakfast was good indeed.

What an amazing place!…read more Blink and you might miss one of Northumberland's true hidden treasures. It's only a small inn (4 rooms) but each room is delightfully appointed. I was fortunate to get a tour of the rooms by the owner and they were spotless and modern. The pub itself serves cold beer with a warm atmosphere. All the staff were friendly and helpful. The prices were reasonable too. But the food is the real star here. British classics and local favourites professionally prepared. The evening I was there the place was packed and every plate was empty at the end. Oh, and free wifi too!

Friendly staff, very well priced food with a delicious, varied menu. Eaten here several times and…read morealways look forward to going, they have a take away service as well for the entire menu which is a great bonus! The only downside in my opinion is it can sometimes be a little noisy, but this is only due to how popular this place is! Recommended.

Small hotel with a restaurant to the side which serves the most gorgeous food. Service is friendly…read morenot so prompt on busy days though. Hotel rooms are nicely presented with a homely feel and look. Reasonable prices for a nights stay.

There is one great thing about this hotel, and that is leaving it…read more The standard is ok and the rooms are clean enough. That, however could never make up for the unbelievable rudeness of the reception staff. A request for a cup of coffee was met with "make it yourself in your room" and an angry frown. I hate the fact that a hotel is only as good as the attitude and disposition of the staff, but this experience shows that people really does matter. Will obviously never come back, as I prefer not to pay for rudeness. I get that for free elsewhere.

I've stayed at this hotel once, but I've frequented their bar and spa quite a few times. The room…read moreis excellent, lovely furnished with a great flatscreen lcd on the wall; although, I did have trouble with their shoddy remote control. The bathroom was sweet with a lovely shower; but, I did miss having body lotion. Frankly, with an amazing Spa in the hotel, I think more luxury products would be given to entice guests to the Spa. This hotel would get FIVE STARS if not for a few mistakes, that can only be chalked up to mediocre hotel management, excluding their elevator that makes a horrible noise as if it's going to detach and plunge me to my death (please fix that). First of all, there is no access to ice machines, or ice bucket in your room. You must visit the bar for both. You could probably call it up, but that is always a hassle. People at the bar seem like they're forced to be nice to you, but if could have been a bad day. I'd stay at this hotel again and again. I highly recommend it, if not for the tiny fixes to make it a FIVE STAR. The towel warming rack in the bathroom is a nice touch. Please fix the elevator. Lastly, the worst trait of this hotel is the waiter staff during breakfast in the restaurant. My girlfriend and I waited so long for our coffee, tea, and toast that it had to be reordered. Suddenly the reorder comes to our table with black tea instead of green tea. Within seconds later, after a half hour of waiting our original order comes. The waitress is completely confused. In this time, we already ate the self-serve part of our breakfast. Completely and utterly ruined. Still, I would return.

I love this hotel. I have stayed there a few times, as well as testing out their spa and brasserie…read more It is situated right by the Millennium Bridge on Newcastle's Quayside, giving an amazing view of the River Tyne and its bridges. There are loads of bars and restaurants nearby, and it's a 15 minute walk to the city centre (there is also a Quayside electric bus which takes you to the centre, or you can take a taxi from outside the hotel). Now on to the interior...I just love it! It's dark and sensual with a lot of purples. The rooms are spacious, and the suites are fantastic: luxurious comfort is how I would describe it. And those beds?! Amazing night's sleep. My husband is American and it's traditional to host a Rehearsal Dinner before your wedding. We held this is a private dining area in the brasserie and from all the planning to the actual event, I could not have had better service. The food is all made on site by the chef and his/her team, and it was delicious. The spa is really adorable, and a lovely place to come and relax. We had a couple's massage. The staff were extremely professional and I loved chilling out in the relaxation room. 5/5 for everything about this place. We had such a great experience from start to finish.

Hidden Gem in Durham! The level of professionalism, customer…read moreservice & overall experience were outstanding. Starting with the warm & friendly reception of Anna, Eve, Julliana, Victoria. Housekeeping: Shirley & Ethan went out of their way to make sure we had everything we needed. Kitchen: Chef Jimmy prepared amazing 'To go breakfast' for our family, including coloring books for the children on our departure dates. Bar & restaurant staff amazing, but Sue went above & beyond in every way possible! It truly felt like home at this location! No detailed was missed and assistance was always available. Daily breakfast buffet was varied & delicious. May you continue to excel in outstanding customer service!

Lovely old hotel in heart of Durham provides a great base for the city and area. With any old hotel…read morethere are a few negatives as well as positives. The rooms are spacious and well equipped but my 3rd floor room did not have a good bathroom. Shower was underpowered and in a very slippery bath with a shower curtain. Not ideal as shower curtains are not what I expect in a high end hotel, while the bath is pretty dangerous and I would be concerned for older guests stepping out. In addition some tiles were missing above wash basin. Breakfast consisted of hot and cold buffet and was very good. So some hits and misses but location was a winner.