We purchased our 2023 Chevy Silverado brand new off the lot at Tadd Jenkins Chevrolet in Rigby,…read moreFebruary 2023. The truck is still currently under warranty. Despite that, it has been sitting at the dealership since early October with a failed transmission. The lack of communication and follow-through throughout this process has been extremely disappointing. The only person who tried to assist us was a salesperson who didn't even sell us the truck. She was great and the only one who made an effort to check status and provide updates. Unfortunately, we did not receive that same support from anyone else. We repeatedly attempted to get information from the service department, any return calls were vague. My husband spoke directly with Tadd at one point, and although he said he would look into our situation and call back, he never followed up. I was provided an older loaner car, which I appreciated, but I rely on a truck for daily use. When I asked if a loaner truck was possible, I was told simply, "No, we don't do that, customers have abused that situation" There was no effort to consider our circumstances, even though our vehicle was purchased new from them and is still under warranty. Midway through this long wait -- still with no clear update on when the transmission would arrive -- we even explored trading the vehicle in. Considering we have purchased three brand-new vehicles from a Tadd Jenkins dealership over the years, we expected a reasonable trade-in offer. Instead, the value offered was extremely low and did not reflect any loyalty or acknowledgment of the situation. We now have a formal GM case number and am pursuing next steps under the Idaho Lemon Law. Meanwhile, I continue to make monthly payments and pay full insurance on a truck I cannot even use. Because of this experience -- and the pattern of poor communication and unresolved issues across multiple purchases -- We will not be returning to any dealership associated with the Tadd Jenkins group. This has been a consistent issue, not an isolated incident. I hope this review encourages genuine improvements, but based on my experience, I cannot recommend this dealership.

Jake was my salesman. He was great at answering my questions before I went to the dealership. When…read moreI arrived he got the truck I was interested in, warmed it up, then we sat in the truck and answered a lot more of my questions. Monica in the F&I department was super and helpful even though I didn't buy any extras like an extended warranty. I just wanted the truck. Manager Sean was friendly and remembered me from the last purchase I made there. He gave me an honest and generous offer on my trade in. Great experience this time.