TERRIBLE EXPERIENCE with no end in sight. We ordered on 6th of March - now 10th April. No product, no delivery, no shipping, no communication, no return e-mails about the status until one day we finally got through and they returned our e-mail. The guy tells us the he can still ship the item, so we said okay. He assured us it would ship by the following week. Nothing, another week goes by and then after sending several e-mails and even calling their partner organization, who had no idea there are problems, we finally hear back that yes, we can offer you a refund. Great give me my fing money back ($689) so i can buy the product elsewhere! Now, almost 2 more weeks have gone by, no refund, no communication, crickets. What a joke, why are they still trading if insolvent? That is the only thing that makes sense. They are going under..!! read more

If I could give zero stars I would! I would tell you not to buy from this company who, up til recently have basically trading while insolvent, but there is no need as they have, as of last Wednesday, gone dark. Monday of the previous week I ordered a Radial Engineering Stage Bug, plus $15.00 express shipping, specifically so that it would make that days shipping and reach me in time for a gig on Friday night. Next day, no email confirmation of payment and no confirmation of postage. I rang them back and got a flustered female on the other end, telling me some confused story about how sorry she was that no one told me during my THREE previous phone calls organising the sale and postage that they did not have the item in stock AND that this was because their boss was sick and hadn't been paying their invoices. I should have panicked then, but she sold me a story about how they could arrange direct shipping from the supplier and would ring me back once that was arranged. Now she did offer me a refund, and I feel silly not taking it, but she managed to convince me that everything was ok, and I would still have my item without a problem, so I acquiesced. And that was the not the last communication i had with them. Tuesday afternoon, still crickets, so I ring back and a different person reassures me that they have contacted the supplier who had agreed to shipping it to me direct and they were just waiting to hear back from them shortly.... And THAT was the last time I was able to speak to anyone. Next day my phone calls went straight to voicemail and now, I assume because their voicemail is full, there is not even that option. BAD FORM GUYS, YOU'VE REALLY CHICKENED OUT ON THIS ONE. AT LEAST LEAVE SOMEONE ON THE PHONE LINE, CAUSE THIS IS A REALLY STRESSFUL WAY TO TREAT YOUR LOYAL CUSTOMERS......AAARRGGHHHH...... read more

Purchased a Presonus Quantum ES2 audio interface that I've been very happy with. I had purchased it on a sale that was ending the next day however it subsequently went on sale at an even cheaper price! I was pretty annoyed and contacted them about it. They refunded me the difference in price including the $10 discount code that I had used straight away. Apparently what happened was that presonus had given vendors a fairly large sale price. Really appreciate the transparency and prompt customer service! read more

Peter seems to think that any issues that happen with shipping are not their problem. You ask for a refund because your order didn't arrive and you can't get any information from anyone? Well apparently you're out of line and unreasonable according to Peter. The problem was caused by the courier (that they consistently have the same problem with), but they handled it appallingly. read more