TERRIBLE EXPERIENCE with no end in sight. We ordered on 6th of March - now 10th April. No product,…read moreno delivery, no shipping, no communication, no return e-mails about the status until one day we finally got through and they returned our e-mail. The guy tells us the he can still ship the item, so we said okay. He assured us it would ship by the following week. Nothing, another week goes by and then after sending several e-mails and even calling their partner organization, who had no idea there are problems, we finally hear back that yes, we can offer you a refund. Great give me my fing money back ($689) so i can buy the product elsewhere! Now, almost 2 more weeks have gone by, no refund, no communication, crickets. What a joke, why are they still trading if insolvent? That is the only thing that makes sense. They are going under..!!

If I could give zero stars I would!…read more I would tell you not to buy from this company who, up til recently have basically trading while insolvent, but there is no need as they have, as of last Wednesday, gone dark. Monday of the previous week I ordered a Radial Engineering Stage Bug, plus $15.00 express shipping, specifically so that it would make that days shipping and reach me in time for a gig on Friday night. Next day, no email confirmation of payment and no confirmation of postage. I rang them back and got a flustered female on the other end, telling me some confused story about how sorry she was that no one told me during my THREE previous phone calls organising the sale and postage that they did not have the item in stock AND that this was because their boss was sick and hadn't been paying their invoices. I should have panicked then, but she sold me a story about how they could arrange direct shipping from the supplier and would ring me back once that was arranged. Now she did offer me a refund, and I feel silly not taking it, but she managed to convince me that everything was ok, and I would still have my item without a problem, so I acquiesced. And that was the not the last communication i had with them. Tuesday afternoon, still crickets, so I ring back and a different person reassures me that they have contacted the supplier who had agreed to shipping it to me direct and they were just waiting to hear back from them shortly.... And THAT was the last time I was able to speak to anyone. Next day my phone calls went straight to voicemail and now, I assume because their voicemail is full, there is not even that option. BAD FORM GUYS, YOU'VE REALLY CHICKENED OUT ON THIS ONE. AT LEAST LEAVE SOMEONE ON THE PHONE LINE, CAUSE THIS IS A REALLY STRESSFUL WAY TO TREAT YOUR LOYAL CUSTOMERS......AAARRGGHHHH......

Very bad company to work for and engage in malicious and abusive workplace practices in relation to…read moretheir employees. I am an ex-employee who was harassed by the company owner at 2am on a Saturday morning, told malicious lies about and also stole my wages after I decided to leave this company and openly and willfully breached my employment contract. My advice to any potential employee of AV Media Systems is seriously re-think your decision to join this company.