Rupert describes the two separate shops, he was in the guitar and drums section. I had been a customer of the violin shop for years and had always found the girl provided first class friendly and helpful service.
However the other shop was a completely different story, as Rupert comments on the service there.
A friend of mine had spent a considerable sum on accessories for a guitar which she was learning to play. Included was a Freshman 2 tuner, which when she got it home did not seem to work. I couldn't get it to work either, so changed the battery in case that was the problem. Still not working, so I took it into the shop to ask them to show me what I was doing wrong. The assistant had a go but said it was faulty, this often happened!! Would you like to buy a replacement??? Of course I didn't, and won't be going there again. As an aside I emailed Freshmean Guitars about their apparently faulty tuners without the courtesy of a response. The two stars are for the violin section, let down by the couldn't care less guitar men no stars. read more
