If I could give zero stars I would. I bought a new bike from here it has been serviced four times in two months and apparently know needs £30 of work.
Within the first two weeks it had a puncture due to the wheel not being de burred properly. I fixed the inner tube and noticed the wheel slipping when I put it back in, this was in the first two weeks of having the bike, a new bike. Shortly after I took it in because the gears were out of alignment already. They said it was just cable ware and did not notice any other problems.
A few weeks later I had to take it again as the brakes were no longer working, cable slip again apparently. After fixing it the guy in the shop spun the wheel and I could see that the brakes were still rubbing, not fixed properly. At this time I mentioned again the gear issue, they had a look and said something seemed bent and said they had fixed what they could.
A week later the chain came off and became stuck between the gears and wheel. I took it in and asked if I could have my money back as this was the Fourth time I had issues with it since buying it two months ago. The said it was due to vandalism, fair point I suppose. I mentioned that after two weeks I had noticed the wheel was not going back into position when I had to repair the puncture.
It felt to me they were happy to sell me a substandard bike that had not been checked properly before leaving the shop. When they fixed it the did not do an adequate job. I am still waiting for a replacement saddle as when I bought it i noticed there was tearing on the underside of the fabric. The guy promised to get me a new one as replacement as it was damage from being on the rails in the shop. I never received it and when I mentioned it he became angry and said it was a busy a shop and it was my responsibility to chase it up. I had given my phone number. The fact that I had to point the damage to the saddle suggests they were not checking the bikes properly and if they missed this they may well have missed the other issues.
Will never use their service again. read more