SOS Plumping and Heating installed a new heating system in my home December 2013.Different system from my previous one.Since then I have had to Phone them to come out 5 times.The radiators are not fully heating up,the noise from them is terrible. I struggle to get enough hot water to have a bath.The kitchen hot water tap,when used,comes out with force,the surrounding area is covered in water.On the last call out from the Owner,I was told I had a leak in my pipe which was causing the problem.He used some type of liquid to see if that would solve the problem.It has not.I phoned the owner once again,he said he would phone me the next day.1 week later still waiting.Sent an e-mail,asking him to contact me to resolve this problem,which he has stated is a fault with my pipes.Not the work he has done.Surely he should have checked my pipes before putting in a totally new type of system,Combi boiler,in my home.This has cost me £2600.To date I have NOT received any answer to my e-mail.At the very least,he could have repaired the pipe,charged me for that and I could have the heating system I have paid for and do not have. read more

Long story but they did a large job in my house in 2015 with new Worcester boiler, which took them an age but seemed fine and price was competitive. They failed to turn up for the annual service in 16 despite phoning me to arrange it. In 2017 they did the service. In 2018 the boiler broke down. They told me to contact Worcester as it was under warranty. Worcester fixed it but said there was a problem with installation. Not being plumbers or heating experts (why would we be), when they came out to fix the issue with the condensate pipe in June 2018, I assumed they'd fixed it. Same issue arose start of September, the boiler getting flooded and damaged again. It turned out they hadn't fitted a 'brake' to the pipe and it was simply fixed into our down pipe; the downpipe was blocked, so SOS and Worcester considered this our fault. The fact is that no one explained this and we had to pay 300 for new parts for the boiler under warranty and will need to get a plumber (not using SOS again) to install the condensate pipe in a way that runs no risk of damaging the boiler. So, 2 stars because you could say there is an element of me being to blame, but you do expect supposed professionals to explain properly what they are doing, what can happen, and do the plumbing parts professionally with some sense of a duty of care. read more