AVOID THIS DENTIST! This is the worst business that I have dealt with in my 50+ years of life in morgantown. I recently brought my family to sorriso dental and it did not go well. We had some assessments done and we needed some work, which, in its entirety, was considerably more than we could afford. We asked to break up the work into pieces so that we could maximize our health insurance coverage and make sure we would have enough monthly room in our budget. They said ok and gave us "pre-approved" estimates from our insurance. We did a couple procedures ok, but then it all came crashing down. Sorisso stated that the insurance did not pay entirely for one of the pre-approved procedures. They were off by a large amount. I called in and spoke with Joyce, the financial manager. Avoid this woman. She was very rude and very smug. Told us it wasn't their problem to know how my insurance worked, but they would help us by putting us on a payment plan. This is exactly what I tried to avoid in the beginning. We live on a budget and only have x dollars we can spend. I asked to speak to someone higher, which was the owner Labritz. She cared even less than Joyce. They told me they put in an appeal to the insurance company. We immediately called the insurance company. They told us that Sorisso had changed a code from the pre-approved amount, which used different materials for the work, and to call them. We called sorriso and they told us that it was the insurance company that changed the code. With both of them pointing at each other, that left me with a huge bill that Joyce now wanted payment for, which was higher than we could afford in our budget. The appeal was denied. That's just great. She would only extend out 6 months. Up to this, we had paid every bill in it's entirety, every time it was due. Out of all the businesses that I have dealt with in over 50 years, this one made me feel the worst. I didn't get any sense of community, or concern for folks that might be struggling on tight budgets with children. AVOID THIS DENTIST!! read more

I never write reviews, but I don't want others to have to experience this. I will spare significant details, but I do not recommend - go anywhere else. Significantly higher price than the standard and push unnecessary services. Not forthcoming about insurance policies. (I have never had a dentist office that did not know what was covered and what wasn't) Office staff is rude, to say the least. It is not worth the headache of dealing with them when there are plenty of other reasonable dentists to choose from that won't make a simple cleaning a huge ordeal and break your budget. read more

Probably the worst dental experience I ever had. I tried this office after moving to area. I've never had a cavity in my life, I went and they tried telling me I had EIGHT. and told my husband he had SEVEN. We would've walked out owing them thousands of dollars, and they knew this because they run insurance before you even get to the appointment and my insurance didn't cover fillings. And then after that wouldn't clean my teeth until I made ANOTHER appointment. I went back to my original dentist and he told me no... there are no cavities. On top of that, the dentist was very hard to understand, was not personable at all. I asked how could this be, and she rudely just stated well you're doing something different. They started scheduling cavity fillings before even telling me what was going on. Scheduled me for half the fillings the following week but not a cleaning until 2 months after. I called later and just cancelled it all. read more

the staff is very friendly! Kristen is probably the best Dental Hygienist that I have ever met. When I first started at this place I was so nervous, I mean who doesn't have anxiety about the Dentist right? Kristen made my visits feel like going to see a family member she was so nice and fantastic in explaining everything to me. It was great! i am active duty so i have to a RCN which i usually forget about but the text messages are always a great reminder, plus they email too! this is my dentist home for the next two years while I am in Morgantown. read more

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I had some work done at Sorriso. I was told on the day of my procedure I'd need to pay $7xx and that would be all I would need to pay. I have insurance and the amount that they charged was way more then what the insurance prices the services at, so my insurance send it back saying we'll pay 'xx' not 'XX'. Well I got a bill in the mail on 6/10 with a 6/23 due date of $277. On 6/17 I received a delinquent notice and that in 14 days my account will be sent to collections ( notice sent before the due date of 6/23) I talked to my insurance company and Sorriso CAN WRITE OFF anything that wasn't covered because their prices were way too high . I was NEVER told in the office this was a quote, I was told it was a total and what I would owe. I had budgeted ahead of time for the $700+ that I had to pay out of pocket plus what insurance covered and would have tried to have the extra if I had been given a heads up that it could be more. However it was sprung on me last minute. Full disclosure I called the billing department and explained my situation , she basically said there is nothing we can do to help you you just need to pay it all. I told her I didn't have it and I didn't think the whole situation was right. We got into an argument on the phone. I said I don't think I'll have it by then and she can send it to collections if she must. Apparently she found it prudent to send me a delinquent notice/ 14 days before sent to collections notice on 6/16(received 6/17) before the due date of 6/23. If I go buy a car at a given price at a dealership I'm not then sent a bill in the mail a month later wanting more money because they made a mistake on the paperwork. read more

Let me preface this review by saying that I rarely review anything unless it is warranted. If I could give this business a Z E R O, I would. My husband called this office prior to setting up any appointments to ask them if they accepted our dental insurance. They informed him that they did and he made his first appointment for 12/19/2019. He went to the appointment and then after the exam he made a follow up appointment for what they deemed he needed. Fast forward to the second appointment on 1/28/2020...he went to the office, received the work and after he was done, was notified that they did not accept our specific version of insurance. After asking the usual questions of why it took them until after the second visit to inform him of it, he asked what his full balance was and paid. Lesson learned and he moved on. Then, in 3/2020 he got another bill from them. I called and spoke with the lady who handles the billing and insurance to inquire about the outstanding balance that we were under the assumption that we had paid. After a few back and forth comments, she advised me that this office found out that the insurance was not going to pay them on 1/15/2020...13 days prior to the second visit. She could not provide any explanation as to why they did not notify my husband at that point that he was not covered. She was a really nasty lady, talked over me and hung up on me without a word. She would not work with me in any way to resolve this situation that was clearly mishandled on the business end. My husband liked the dental staff that he encountered, but their business practices are pathetic. So, to avoid a hit to our credit history (which is excellent) we will be paying this provider yet again for services that they knew were not covered before the services were rendered. read more

Cassie has been my Dental Hygienist for the past couple years. She's very friendly, knowledgeable, and thorough. Dentists are ok after telling them that I will never be interested in any upsell pitches (whitening, enamel, etc). 4 stars because the appointment reminders and calls are very annoying. I was called 6 times prior to my appointment; 3 times to see if I wanted to advance my appointment date, 3 times to confirm my appointment. Random text messages and email confirmations starting 2 weeks out. I told them after the second call that I wanted to keep my appointment, yet the calls/offers kept coming. Probably not advised to block a dentistry number or I would. read more

Best Dental place to go in Morgantown. Staff is super friendly makes you feel comfortable.When you walk in ask for Takoya Cambell she will greet you with her smile. read more

Services provided were good. Hygienist was kind and thorough with the cleaning. My main issue was that the front desk kept assuring me, even before my appointment when I gave them my insurance card information, that I was in their network. After my initial cleaning they scheduled more work and told me I would have to pay everything up front which was an immediate red flag for me. I cancelled the follow up work because I was concerned about paying up front and checked with my insurance(should've done from the beginning because Sorriso obviously couldn't be trusted on that). Front desk kept pushing for me to schedule this follow up and again I told them didn't think they were in my network because I shouldn't have to pay up front. They dismissed me and even got annoyed that I kept questioning it and pushed me again to reschedule. A few weeks later I got a bill for services that should've been free under my insurance and oddly enough never got in touch with the same front desk person that kept telling me I was in network when I wasn't. Do not agree to pay anything up front at this office and do not take them at their word that you are covered. read more