Do not visit MCHD Dentistry or Dr. Youseph Kassar. My experience was a nightmare of negligence, rushed procedures, and substandard care, leading to prolonged pain, unresolved dental issues, and significant physical and mental distress.
I went there for a routine check-up. Dr. Kassar initially said everything looked fine. I mentioned feeling food stuck on the upper sides and suspected a filling might have fallen out. After a second check, he said teeth #2,#14, and #18 had cavities under existing fillings. I asked why he hadn't noticed this initially, he explained it had been unclear at first.
Over a month later, I returned for the fillings and cleaning, during which several alarming issues occurred:
The anesthetic injection was rough, causing nerve pain and lingering tingling in my cheek.
At one point, Dr. Kassar looked away while the dental drill was working in my mouth, risking damage to other teeth.
He didn't bother opening the dental tool bag to check my teeth before starting the drilling. When he reached for it to begin the cleaning, he did so hastily and dropped it.
After the procedure, I noticed staining on tooth #18, but Dr. Kassar dismissed it as mere discoloration, not a cavity.
After the visit, I experienced persistent discomfort, including difficulty biting on the left side (feeling like I was biting on a nerve), sensitivity to cold, an odd taste in my mouth, gum soreness, and stomachaches. This caused me to begin swallowing food without chewing properly.
I returned to the clinic, where Dr. Kassar adjusted the filling on tooth #18, claiming it was a "high-filling spot." However, the issue persisted. I returned again, and Dr. Kassar hastily attempted to adjust the filling. He reached for the dental drill aggressively and it fell off his hand! He claimed the issue was due to the filling structure of tooth #18 but refused to perform any further tests or an X-ray, stating the cavity had been removed. He prioritizes speed over quality.
I ended up in WVU Dental Emergency Clinic and they were frustrated with what Youseph Kassar did as there was still a cavity and the tooth looked like a hole. Also, they told me the filling was not properly sealed "opening on the chewing surface." They took an X-ray and shockingly I saw the cavity circle underneath the filling of tooth #18! I am told that Youseph Kassar might have mixed tooth# 19 with tooth# 18 and he shouldn't touch tooth#18 without warning me that the cavity is close to the nerve.
I filed a complaint with the WV Board of Dentistry, and Dr. Kassar's response was outrageous. He claimed that he intended to seal off the area to reduce food trapping. This contradicted our earlier conversations about cavities under fillings, and they billed my insurance for those cavities.
What is the point of administering a strong dose of anesthesia and irritating the nerve if all cavities and stains are not removed, and gaps are left on the chewing surface, which provides a perfect environment for the cavity to grow? What kind of doctor adjusts a filling multiple times without performing X-rays or sensitivity tests?
It's also concerning that Dr. Kassar dropped dental tools on two occasions. If he has unstable hands, he should not harm patients. It seems the nurses are accustomed to seeing him drop things. Due to his unprofessionalism, my teeth went from being in good condition to requiring both a root canal treatment and a crown.
A major concern is why he updated my record after I submitted my complaint. The record he sent to the WV Board of Dentistry differs from the one I received from his staff by email. Other dentists I've consulted stated that it is unethical to change records months after a visit or after a complaint has been filed. As indicated in the attachment, my chart was edited on May 8, 2024. Furthermore, they noted that Dr. Kassar's response, along with findings from the WVU Dental School's urgent care, demonstrates that Dr. Kassar provided substandard treatment.
I share my experience with the hope of sparing others from the pain and challenges I endured. read more
