I called Climate Experts to fix a cracked PVC pipe on the outlet side of my water softener filter…read more The repair involved exposing and replacing a roughly 2-foot section of pipe (3/4" to 2"), and it completely resolved the issue with my water softener system. The technician was friendly and knew what he was doing; he worked efficiently and had it sorted without any hassle. My only real note is on price: the repair was on the expensive side for what it was. That said, the work was done right, and the problem was fixed, which ultimately matters most. Overall a solid experience, and I'd consider them again for future plumbing needs.

I am writing to formally address a dispute regarding the water heater installation services…read moreprovided by Climate Experts. Below is a detailed account of the situation, including the timeline, agreements, and subsequent issues: Timeline and Agreements Initial Quote and Agreement: On 5 February 2025, Climate Experts provided a quote for installing a customer-supplied water heater. The quote explicitly stated: "The replacement water heater can be installed either in the attic space where the existing one currently is (provided it fits in the attic access), or it can be installed in the garage. Either location, pricing valid for either.", "*Installation includes all required wiring & water lines." Pictures and requested information were provided by my realtor to assist in preparing the quote. Additional detailed pictures of the house layout were available online via the property listing. I signed the quote on 7 February 2025 and paid $2,150 on 9 February 2025. Tech Visit and Refusal to Install: The technician arrived at the property and stated that the supplied water heater could not be installed in the attic due to its hybrid nature, weight concerns, and potential condensation issues. I requested that the water heater be installed in the garage, as explicitly stated in the signed quote. Climate Experts refused, claiming the situation was not as expected and that installation in the garage would cost more than the quoted and paid amount. Forced Purchase of Additional Water Heater: Due to time constraints related to the sale of the house, Climate Experts leveraged the urgency of the situation, leaving me with no choice but to purchase the recommended water heater for installation in the attic. The new water heater was installed with an invoice dated 17 February 2025 and signed 13 February 2025. Issues and Concerns Failure to Honor Signed Quote: The signed quote explicitly stated that the water heater could be installed in the garage. Climate Experts refused to honor this agreement, citing additional costs and unforeseen circumstances despite having sufficient information (pictures, listing details, etc.) to prepare the quote. Lack of Due Diligence: Climate Experts did not send a technician to inspect the property prior to providing the quote, despite my realtor offering flexibility to accommodate a visit. This oversight led to inaccurate assumptions and subsequent issues. Leverage of Time Constraints: Climate Experts leveraged the urgency of the situation, forcing me to purchase an additional water heater to meet the inspection requirements for selling the house. Financial Impact: I incurred additional costs due to Climate Experts' refusal to honor the original agreement and their lack of due diligence.

The AC unit at my home was working well, but I wanted a local HVAC company I could trust for…read moreroutine maintenance and any future repairs. Thoroughbred Heating & Air was recommended to me through Yelp, and they were very responsive. Their pricing was fair, and they were able to schedule my maintenance for the very next day. Johnny was knowledgeable and professional. He took photos of every part of the HVAC system they inspected, explained what they found, and pointed out signs to watch for if anything starts to go wrong in the future. I appreciated that they weren't trying to sell me services I didn't need. They simply said they'd check in next year for my annual maintenance unless I needed them sooner. I highly recommend Thoroughbred Heating & Air.

These guys really know what they're doing! They were quick they were efficient! And it was at the…read moreright price too. If you need some work on your air-conditioning or heating, these are the guys to call.

Reynolds Air & Heat just completed a big job for me. New 5 ton unit, new ducts, the whole…read moreenchilada. From Start to finish...a top of the line unit that they recommended, followed by tearing out all the old ducts, and identified rooms that ran hotter than others. The result was complete custom ducts that resolved past problem areas in my home. I've never seen a team of professionals work so well together and they finished ahead of schedule. Zack Reynolds is a master of his craft and I cannot recommend this company highly enough to do them justice. Well done!

I had a complete AC unit installed. Ryan and his apprentice were very professional, kind and…read morecourteous. They installed the unit with no problems. They cleaned up and took the garbage with them. The owner Zack is absolutely a delight. He isn't a salesman. He basically lets you know exactly what you're looking at as far as price. And he was the least expensive. Use them. They're good

I normally do not write reviews, but I feel obligated to warn others about my experience with…read moreDurham. While the work itself was acceptable, the behavior of one of the young men on the job site was absolutely unacceptable. I believe his name was Michael (no one properly introduced themselves, which already felt unprofessional). At one point, I personally observed him vaping on the job site. I did not feel comfortable confronting him directly, as I was alone in my home, but I was extremely disturbed. This is a workplace -- not a lounge. Additionally, the language used by him and one of the other boys was completely inappropriate. There was frequent cursing and slang that I would not expect from professionals representing a company inside a client's home. It made the entire environment feel uncomfortable and frankly disrespectful. When you hire a company, you expect a certain level of professionalism and decorum. Unfortunately, that standard was not met. I sincerely hope management addresses this issue because clients should not have to feel uneasy in their own homes. Very disappointed.

I cannot say enough good things about Durham & Sons. They are very quick to respond when I call…read more The technicians are knowledgeable and helpful and the office staff is very friendly. The prices they charge are reasonable and I do not feel like they try to upsell me. Great Company!

Ranger Air is a top-notch AC company. They installed our AC in 2021. Recently they cleaned our AC…read morecoil and did a great job, for a reasonable price. The service technicians were excellent. They were friendly, good communicators, very professional and left the job site immaculate. We highly recommend them.

They installed a brand new air conditioning system back in June and it has been leaking and…read moredripping water ever since and 2 months later they came out for the fifth attempt to repair it and 9 hours later the caulk is liquid as water and there is active water sitting on the system AGAIN and worse than ever before. When I reached out to their customer service, I was told that despite the fact that they offer a one-year warranty to remove the system they would send me a quote for a cost to remove it. Each time they come out they find new issues with the previous repair job but ultimately blame it on the heat. Their poor system has caused water damage in my garage and in the vent nearest the handler and it's been ignored the last two attempts to repair the system. At this point I am not interested in a sixth time at my home. To add insult to injury, the last time they showed up they drove across my lawn leaving about a 10-ft rut in brand new sod and said nothing to me about it. The last photos are 24 hrs after their FIFTH time at my home. The silver tape is covered in condensation and there is active standing water on the horizontal portion of the handler stand, AGAIN. The caulk about 9 hours after installation was wet to the touch like pen ink. That was the same issue with the mastic 3 in 4 days after it was installed and the owner blamed it on the brand of mastic they were using yet they came out with a second type of brand and 3 days later it was also dripping. To add insult to injury last night I requested a date for them to come and remove the system. Their contract specifically states that they will remove and refund 100% if the customer is not happy with the system within a year. It is written in plain English. Today the owner responds back with the availability to have the system removed and tells me that oh by the way, they're only going to refund me 90% because of a finance fee between him and the finance company he contracts. So he expects me to take a $1,100 loss for a system that's been causing damage to my home for 3 months and I've wasted probably about 25 hours of paid time off to have to come home and wait on his technicians to attempt to repair it once again. The owner has never acknowledged any responsibility to the issues and continually blamed it on "me not happy with the systems performance" yet his agent when I have sent texts with photos of the issues has acknowledged on several occasions that there are issues with the system or install.

I called and a real person answered the phone, and I need help the next day early. They were here…read morewhen they said at 8 AM, they fixed what I needed and the price was within reason. Albert was very personable. I was very happy with the service and would use them again and recommend them.

I got charged $379 for these "people" to snake A Kitchen Sink. It is still clogged. To Me the right…read morething to do for a Legitimate Plumbing Company to do, would be to not say some BS about a 72 Hour Warranty, that I was not made aware of, along with the rest of The BS they said to Me, They want another $379 to come out again to fix what should have been fixed the first time. We Call These kKd Of "people" Where I Come From, Crooks And Bull Shi***'S

I was referred to Pingston by my realtors in July while under contract to purchase a home. I wanted…read morea quote for the replacement of the two prong outlets in the home with three prong. I was verbally quoted around 1000 dollars for the work by reception, which included installing GFI breakers and replacing the outlets. I scheduled this work to be completed immediately after closing on the home. After the home inspection was completed, I sent the report to Pingston and asked for a quote on what it would cost to address the electrical issues and also replace the two prong outlets, with the priority being the latter. One of Pingston's electricians verbally quoted me $750 for all of the work, and I agreed. On the day an electrician came to do the work, I talked him through what was to be done. He had the inspection report in hand, but I advised him to not complete some of the items as we would be remodeling and it would not be necessary. I also let him know that the outlets were priority. He said he would call me with questions. Four hours later I received a call that his work was complete. To my surprise, the outlets hadn't been replaced. I reiterated that the outlets were the priority for the job, but the electrician needed to go to another home. I called reception and they said would not be able to get back out to my place to complete the job for a few weeks. In addition, I would be required to pay more than I was quoted for all of the work. It felt very dishonest, and I would expect a reputable business to honor their commitment and make things right when there was clearly miscommunication on their part. When I made it home, I was not happy to discover that some work had been completed without my permission. It seems that the easiest tasks were completed (like disconnecting a light fixture), but what I had originally asked for (the outlets and GFI breakers) were ignored. I also discovered that a circuit had been disconnected for some reason, which caused the ceiling fan in my living room to stop working. So not only did the job get left unfinished, but they literally created another problem with my electrical. When I raised the issue with the office they did send someone out to fix it later in the day, but the entire situation could have been avoided if I had been consulted by the electrician on the day of (like he said he would) and if the office had properly communicated what work was to be completed to the electrician. I do not think anyone I interacted with at Pingston is a bad person. I had high expectations for this company as they had been recommended by my realtors, and they're certainly not cheap. But based on my experience and how everything was handled, I definitely would not recommend Pingston. They did take some money off of my bill, but at the end of the day what I had originally asked for was not completed. Spend your money elsewhere if you value a business that prioritizes customer satisfaction.

Similar issue as encountered by Kelly O in her August 2019 Yelp review. Word to the wise, get a…read moreWRITTEN estimate prior to starting ANY work. Keep an eye on both arrival and departure times. Be sure to have labor, materials and "commute fees" if any, CLEARLY stated AND IN WRITING. If you prefer to NOT pay a "commute fee", find another company.

I initially had some concerns as most of these reviews were from California so I was hoping Yelp…read morehadn't screwed up and mixed up some reviews between different companies. Fortunately this is the same company. Greg and his wife are California refugees that have finally seen the light. :-) Greg provides good old fashioned service that's so hard to come by these days. He will actually trouble shoot the problem instead of just replacing the whole unit thus, being much more cost effective. His response time was excellent and I couldn't reasonably ask for better. Again, something hard to find in today's workforce. My previous HVAC guys were either friends of mine (which moved away) or friends of friends or friends sons. All of which were OK but not extremely confidence inspiring. I feel much better about OC Breeze so I think I found my new HVAC guy.

On time. Quick diagnosis. Quick repair. Fair price. Greg…read morewas pleasant to work with. Explained everything so I could understand the issues. Gave recommendations to prevent reoccurring.