Owner, Chris, is very helpful, fair, and labor friendly. He went way out of his way to help when…read moreanother plumbing company had been very dishonest with us. Since then, we have called him for 2 different toilet replacements. He and his employees have always been on time, professional, and kind. (My late first husband was a plumber, so I know a little about what is reasonable to expect.) XD

I called for a service at my elderly aunts home and the call was immediately picked up. I called on…read morea Friday and they were able to come out that Monday. The quote I got over the phone was exactly what we paid. The service took roughly 30 mins and she was over the moon with the fix. Great customer service and support!

Randy and Sue were A huge help when our hot water heater blew up. Randy was punctual w/ the right…read moreparts and made quick work of getting a quality replacement installed after removing, And eventually disposing of the old one for us. My go-to plumber.

I could go on and on about the fantastic work Randy and Sue do!! Randy is honest, fair,…read morehard-working, and efficient. He shows up on time and completes work quickly. We have hired him for several projects at our home and business. From small repairs to major plumbing projects, he does a better job than any contractor we have ever worked with. He has always come in under the original estimate, making an effort to save us costs. He is generous to a fault, and cares far more about people than about money. We will never hire another company than R&S Plumbing!!!

We had a great experience with Harts plumbing services. They were very knowledgeable and explained…read moreeverything in detail. Our technician, Matt was professional and friendly. He took lots of pictures and videos to help us understand what was being done under the house. I would definitely recommend Matt and Harts plumbers for your repair needs.

Harts arrived to diagnose a clogged kitchen sink drain. After snaking and scoping the drain line,…read morethe technician said our only option was to replace the drain line because it's old, galvanized pipe that poses a risk of rupture if they performed hydro-jetting. Accessing the drain line for replacement would require cutting into the ceiling of the bedroom below the kitchen sink. I discussed asbestos testing with technician because our home was built in 1967. Harts said they have a preferred vendor they use for asbestos testing and abatement, but that vendor did not contact us for two days. This is the point where Harts no longer tried to work towards a resolution. Wanting to get the use of our kitchen back, we hired another company to perform testing which did come back as positive for asbestos. We contacted a different plumbing company who put us in touch with their abatement vendor and the work was quoted and performed quickly. Testing and abatement cost us $2,441.60. Upon completion of the abatement, with the ceiling opened and the drain visible, it was obvious that it was not galvanized pipe, rather ABS plastic. The new plumbing company performed the hydro-jetting in about an hour at the cost of $2,110.57. The repair of our ceiling still needs to be completed and have been quoted upwards of $5,000 for that work. I have called Harts on multiple occasions over the last week in attempt to speak with someone about their diagnosis error. On 7/14/26, I finally received a call from a manager who watched the scope video and said he cannot even see the pipe material because it was so clogged. I asked why their technician would say it's galvanized pipe if the material is not even visible and he could not answer that question. He told me that he would have a conversation with the technician and get back to me this morning, but I have not received a call. We've given Harts ample time to respond and make this right.

Our hot water tank needed to be replaced and my husband was given a quote of $1800. When he asked…read morefor a price breakdown, the technician Mike said, "we don't give price breakdowns". My husband said he needed to know what the $1800 covered so Mike said, "it'll probably cost more if I give you a breakdown of the costs and our cost is not based on your income". Basically, the water tank and parts cost $800 and labor was $1000. At this point my husband said he wanted to have another estimate to which Mike replied, "good luck in finding someone to give you a better price and you're probably going to wait another 2-3 days. Enjoy your cold showers". Mike's attitude and poor customer service makes it worth a couple cold showers rather than give this company our business.

The gentleman was polite, knowledgable, and quick with his work…read more Knowing what I know after the work was done just makes me question pricing and amounts charged. I paid $545 for two toilets complete hardware replacement. My wife found an exact similar kit used and we could have paid less than $80 to conduct the same repair for both toilets. It is what it is at this point and I've learned a valuable lesson. I'll do more shopping around next time. Just fyi.

Had a little incident where the scrub head off of a toilet cleaning wand popped off, while I was…read morecleaning and got stuck inside the toilet. So, I posted the job on Yelp where Carlos, with Rooter Tech was one of the first to respond. We were able to coordinate a convenient time for the following morning. Right on time Saturday morning we have two Rooter Tech, plumbers here and ready to go. After explaining the scrub head sucking, toilet situation and for asking to add a tank rebuild to the estimate/project, they got to work. It didn't take too long before they came back with a price that was fair, to do the work. Rooter Tech, was the third plumbing contractor we got an estimate from and it was worth it to hold out for the right people. Everything about this project was efficient, stress free and I'm throughly satisfied. The toilet is working great, no complaints!

Have used Rooter Tech before. Had stopped drain and leaky outside faucet. Repaired with least cost…read moreand fixed an issue promptly. Carlos and gang do a great job

We've used White Knight Plumbing for 5-6 years now (replacing a water heater, fixing leaks and…read morereplacing toilets) and we have been absolutely thrilled with their service. Highly recommend! Also, a BIG plus with me is that they have apprentices and support them all the way to become journeymen (or journeywomen)! A journeyman plumber always comes along, makes sure everything is done correctly, and our community gets a new journeyman tradesperson! I will always support local businesses who train the next generation of skilled trades men/women!

Unfortunately, I cannot recommend this plumbing company. I hired them on three different occasions,…read moreand each time the work resulted in additional problems rather than solutions. Despite multiple opportunities to correct their work, the issues persisted. As of today, I have had to hire another plumbing company to repair the mistakes left behind. This has cost me additional money and time that could have been avoided with proper workmanship. Consistency and reliability are critical when it comes to plumbing, and this company failed to deliver on both. They have cost me thousands of dollars last year and the latest was today. A simple task of replacing a garbage disposal that wasn't even installed correctly caused me to have an entire new system. It had only been three years. Do not use this company whatsoever.

Chad from Rainier Plumbing & Rooter came out to our home, did the troubleshooting on our AOSmith…read moreHybrid Hotwater Heater, contacter AOSmith and worked with them about repair. The unit was still under warranty, only two years old, so AOSmith decided to replace the unit with a new unit but installation was at our expense. I approved the installation at my expense. The new hybid hot water heater looks great and we're very happy with the installation of the new unit. Rainier, Chad and his assistant, did a wonderful job installing the new unit. It looks exactly like it did before the repair. It looks so nice you can't even tell it was ever replaced. Thank you Chad and Rainier Plumbing & Rooter for a job well done and making sure it was done right. And thank you also for the guidance and advice about what to do if it happens again.

We called Rainier View Plumbing after noticing a leak in the downstairs bathroom wall. They were…read moreable to come out the very next day. Brandon R. took the time to thoroughly check everything and determined that our elderly hot water tank was finally giving up the ghost. He returned two days later with his colleague (also named Brandon), and together they did a wonderful job with the installation and cleanup. Brandon kept me informed throughout the process, which I really appreciated. Overall, we're very pleased with the service and wouldn't hesitate to call Rainier View Plumbing again or recommend them to others.

My experience with Black Hills, Inc. was exceptional from beginning to end…read more It began with Devin, who serviced our HVAC systems and recommended the installation of a split unit in our sunroom. From there, David Griffis took the time to provide thorough information and answer all of our questions. He was consistently helpful, knowledgeable, and highly professional throughout the entire process. Melissa did an excellent job coordinating and scheduling the installation team. One aspect of their communication that particularly stood out was the consistent updates provided through both text and email, including photographs of the technicians and notifications regarding their arrival times. This level of professionalism and customer service was truly impressive. Brian and his assistant arrived promptly, conducted themselves courteously, and completed the split unit installation efficiently and professionally. Joshua, the electrician, and his assistant then completed the electrical work seamlessly. Overall, this team of professionals provided us with an outstanding temperature control system that we will greatly enjoy in our sunroom. To further demonstrate their appreciation for their customers, they even sent us a thoughtful gift afterward. We highly recommend them.

Unprofessional Conduct, High-Pressure Sales, and Unauthorized Assessments…read more I contracted Black Hills in Tumwater exclusively to perform a standard annual maintenance check on our relatively new HVAC unit to satisfy a routine condition for the sale of our home. The resulting service was highly unprofessional and demonstrated a severe lack of business ethics. During the appointment, the technician subjected my wife to aggressive, high-pressure sales tactics in an attempt to push an unrequested air vent service in excess of $2,000. Most egregiously, the technician made unauthorized and completely unsolicited claims on our final paperwork. We did not hire Black Hills to assess, inspect, or service our air ducts in any capacity. Despite this, the technician documented on the final invoice, a document that must be presented to the buyers of our home, that the house cannot be sold without cleaning the air ducts. Using a routine maintenance invoice to make unauthorized, legally baseless assertions about a real estate transaction is unacceptable. Their business practices appear strictly focused on predatory upselling and fabricating issues rather than fulfilling the contracted scope of work. I strongly advise against utilizing their services.