i took my not-well non-technical sister to Apple Milton Keynes today with queries about her…read moredysfunctional MacBook Pro. She had previously been to the Apple Shop in Kingston and had not had a considered or helpful experience. After today i cannot speak highly enough of Apple Milton Keynes and in particular Alex, who served my sister with courtesy, care and moved on the repair of her MacBook so swiftly and fully, that my sister was in tears. She had felt so let down, and she now felt like she had been heard and understood. the broken machine had caused her a lot of stress, as had being told she was responsible for problems when she wasn't (she did take responsibility for the one thing she had caused). i really want to thank and acknowledge Alex and the store for their assistance today. i assume from this that that there is a culture of great service to customers at this store.

This is my favorite kind of store…read more They allow you to "try before you buy". Apple team is always very friendly and ready to help. Maybe I would give them 5 stars if not the experience after purchasing iPhone 4. After few visits in store and throughout the investigation they finally replaced my phone. If you can not make or take calls (freely) through your new Iphone who should find the reasons? It sounded a little bit funny when they asked me to take notes when the phone disconnects my calls - especially since I use this phone for business calls. So final rating is service - 3 shop - 5 .