I have no experience with this outlet , but before you buy one of these name brandsI bought one of…read morethese namebrand trailers, you need to check out an airstream there twice as much for a reason. Three companies make most of these trailers. Mine is a Colorado. It's been the biggest pile of shit it's three years old every year there's a new leak in the roof. These trailers are built in an assembly line style with minimum wage labor. I'd be very careful buying any of these mass produced trailers they seem like real garbage read the reviews online you'll hear over and over people complaining about even getting service done and they all need service. They're just they're built so poorly.

We sold our rv to Alicia and the whole process was a breeze! We received a quote, dropped it off…read morefor inspection, and two days later picked up a check. Everyone we dealt with was so friendly and professional. Highly recommend.

From start to finish they have been amazing. We met Jay when we were first (thinking) of buying a…read moretrailer. He is very knowledgeable about all the products and did not pressure us at all. We ended up purchasing a 2026 Grand Design Transend and cannot wait to start our adventure. He worked with us for a few weeks until we could do the training and reserve a place to store it. Once we purchased we worked with Jordan (freaking AWESOME) to show us everything about the trailer, hook up, features, gadgets and all we need to be safe and run the trailer correctly. Jordan was patient with me and let me video tape the orientation so I could later show my husband who could not meet during the week. I recommend video taping the orientation because there is so much information to take in. We love our trailer and will be taking it to Santa Rosa RV for all repairs and maintenance. Jenny

What a blessing finding Santa Rosa RV was! If you have any…read morechallenges with your RV or RV converted van don't hesitate for a second going to Santa Rosa RV. Sergio who works in Service is the most competent, professional, patient, knowledgeable person to help you. Sergio doesn't just go the extra mile to help you. He goes the extra 20 miles. Thank you again, Santa Rosa RV sales. I appreciate you so much.

I would not recommend purchasing an RV from this dealership. The sales experience was great at…read morefirst because they want to make the sale. The salesperson was friendly, helpful, and made everything sound like a great decision. However, once the purchase was completed and issues started coming up, the support and willingness to help changed completely. Trying to get problems addressed became extremely frustrating. There were many obstacles, and it felt like after they had your money, you were no longer a priority. I also strongly recommend doing your research before buying any RV. Compare the exact model you're interested in with other RVs and check the actual resale value. In my experience, the value drops dramatically once you leave the dealership, and what you think you'll be able to sell it for is nowhere close to what you paid. They can be a very poor financial investment unless you are planning to live in one long-term. This is just my personal experience and opinion, but after dealing with the costs, depreciation, and issues, I would not purchase an RV again and would not recommend one to others.

The owner is extremely rude and aggressive. Totally unprofessional. Got misinformation, lied to…read moreand ignored when followed up. Charged $900 for a 20 minute walk through ontop of purchase price( this made up fee supposedly including cleaning , which didn't happen) AVOID!

I bought a 25-year-old campervan on Craigslist with good bones but a lot of issues and RV…read moreSpecialist/Curtis has been a reliable partner in the bringing-the-old-van-up-to-snuff project. It seems like a lot of RV shops and mobile mechanics have their share of excuses why they can't help with your particular problem, and blame it all on your camper's brand or age or whatever. None of that from Curtis. If there's something that's beyond what he can do (and there isn't much), he'll propose some creative workaround that gets you what you need, simply and pretty inexpensively. And I respect Curtis' professionalism and that of his mechanics, and his clean and organized shop that doesn't remind you of a salvage yard (like some). I'm so glad to have found this shop, and would wholeheartedly recommend it to everyone with a camping vehicle.

Friendly and knowledgeable. Curtis installed a tie down…read morefor my truck camper and gave me good advice on hooking everything up.

I'm saddened to write this review as I had a great experience leading up until I got my Montana…read morehome. We are family of 5, who drove from Sacramento.. invested $60k into what we thought & were told was a great 5th wheel. We get it home and opened it up, and the refrigerator doesn't work. Per Reeds, "it works" because it turned on. However, the refrigerator will not get cold at all and the freezer is the temp of what a refrigerator should be. We left it on for 6 days to give it a chance, and still the same situation. I called them and spoke to David and he said he spoke to the owner and their tech & they will not do anything for us, aside from offering us to purchase an extended warranty. What a joke. You sold us something that is BROKEN. I cannot put food in there for my family. You should do better, and do right as a business and for a family, especially. The theater recliners don't work, and I was told that before we took it home.. so I appreciate the fact that they were at least honest about that. To top it off, our generator had enough oil to run it twice, we had to get oil. Yes, it's a used unit.. but GEEZE, have some pride in the units you sell. BEWARE.

We bought a fifth wheel from Reed's Trailer Sales and we had a very mixed experience…read more My husband and I were in the market for a trailer to live in with our little one as the California housing market isn't allowing us to purchase a traditional home. We found a fifth wheel that we were interested in and talked to a sales associate about checking it out. After putting down a $1,000 deposit, they held the trailer for us until the weekend when we could drive the 2 hours to the dealership to inspect it. They didn't have it hooked up to power or water, so we couldn't test anything to make sure it worked, and it was clear that the trailer hadn't been very thoroughly cleaned after the prior owner sold it. The employees didn't have a lot of details or knowledge about the trailer, but being naive about the whole process and in a hurry to purchase as our apartment lease was ending, my husband and I purchased the trailer. A week and half later, at our walkthrough, we noticed how dirty the trailer still was, including the FULL black and gray water tanks! Ew! How long had it been sitting with someone else's waste in it?! We also noticed new stains on the floor from when we initially viewed it. We took the trailer home despite the issues in hopes that we could clean it up and resolve some of our concerns. Unfortunately, the stains are permanent AND the trailer is too long for most parks to accommodate it. :( A few days after picking it up, and before we even stayed a single night in it, we inquired about exchanging the trailer for a smaller model on the lot that cost $100 more than the one we purchased. We offered to drive the trailer back (in better condition than we bought it as it was now noticeably cleaner) and still unused, and pay the difference as well as any applicable taxes and fees. However, we were told by Mr. Dan Reed, himself, that it would cost us an additional $11,000 because of registration fees AND depreciation on the trailer...what?! How could a used trailer depreciate after it was driven from the dealership to our driveway and after it was in MUCH cleaner condition than when it was sold to us?! He also claimed that the hefty price to exchange trailers was because the salesmen were already paid...which is anyone's guess as to how that applies? We feel like we were misled and a bit taken advantage of. As a young family trying to manage living in these difficult times and in this expensive state, we were hoping that Reed's Trailer Sales would have been a bit more understanding and accommodating. Since then, we've had to very thoroughly clean the mildew-filled washing machine, scrub the stainless steel oven handles which are somehow stained, and flush the black water tank 3 times during the single weekend that we've been able to use it. We've been able to make a couple improvements and overall, we feel this trailer is good value and a good investment, but we wish things could have turned out a bit differently.

The passenger side of my MBenz Sunseeker by Forest River RV had a huge gouge down the side of it…read more Ken & Dawn were top notch in every way. The communication was great. The price was very fair. The job took a couple of weeks (lots of intricate painting since the gouge went through five colors of paint). It was done on time as promised. Best part is that the work is absolutely flawless. I couldn't be happier with it, and I heartily recommend them. (Work was done in June, 2025). It's back in storage, but I'll take a pic and add it soon.

Ken and Dawn Are Amazing Human beings Ken is an Outstanding a Artist my husband hit a Guard rail…read morewith our 2019 Coach I thought how can this ever be Beautiful again because it was All of the Lower compartment doors We went to pick it up and our Jaws dropped it looked like right off the show room floor when we purchased it Ken is Absolutely an Amazing Artist a Perfectionist!!!! indeed My husband and and I are Thrilled We would Recommend Ken's RV Repair to anyone needing RV repair services Absolutely We would!!! Thank You So much!!! Mike and Lorie Bock Angwin CA

Words cant describe how great my experience was here. I did everything online a state away. They…read moregot me exactly what I wanted at the price I wanted and felt was worthy. The staff here was above and beyond! Happy, knowledgeable, friendly and appreciative more like I was doing them a favor vs them doing me one. From the first email request for info, they made sure to contact me under my terms (email for now as I was at work) we did everything over email. Eventually I was able to work a bit through Text. I really appreciated the no calls, and no harrassment! RJ set me up with a day and time that worked for us to pickup, again coming from out of state. Everything was ready to go. They even put the hitch components on the truck and trailor for us when we arrived. When mine didnt work, they worked with us to get it done! I have had Rv's before and this time they took the time to show me how to properly use my brake controller and what to expect pulling something so much smaller than I am used to. We took it out for the first time 3 weeks after purchasing, and found an issue under my sink. Now this not being my first trailor, I expected something to need fixing. Bouncing and driving it happens. I emailed RJ at 730pm on a Friday night.. He responded (I couldnt believe it, I didnt expect to hear until Monday) He had the service person included into the email. They scheduled me a service repair well beyond hours, made it easy. I feel completely confident my new RV will be fixed and make for the rest of summer trips to be fabulous! Next trip.. Grand Canyon! Happy Daze RV, Thank you! RJ thank you! Pamela

I bought my RV about 3 months ago. Eric was wonderful. I'm having a problem w my bathroom faucet…read moreleaking. Yes water is coming out like the faucet is on..not just a drip! I called the repair dept & spoke w John. Worst mistake of my life. I bought my rv to live in....& it's still under warranty. I was told just today on the phone by John that RV's aren't meant to be lived in & that they don't have a mobile mechanic to come fix it. I was told it was covered from head to toe for the first year when I bought it. This is your problem . I live 1.6 miles from the dealer. My next RV purchase won't be here. I live in an RV park. Gonna let everyone know don't purchase here. They don't stand behind their warranty & their RV's aren't made to withstand 3 months of life. It's BRAND NEW. My next move is court-I apparently bought a lemon on top of bad customer service on the back end. See you there regretfully. Very Sad on your part. There are other people on here complaining about the repair department. Wish I had seen these b4 my purchase. Take your business elsewhere.

Very unorganized too many things to list....been dealing with the U-boxes as I am moving. It's a…read morevery easy process but they just can't get it right. I reserved 4 boxes (on wheels) as I was getting box #3 to load I found out they loaned out my box #3 and #4!!!! Many other issues.....

Totally unprofessional employees using foul language in front of the store filled with customers.read more

I rented a cargo van for the day from the Santa Rosa U-Haul location a few weeks ago. The staff…read morewere friendly and professional, and the vehicle itself was great. Unfortunately, though, when I got the receipt the next day, I had been charged for having driven over two hundred miles when I fact drove only less than a dozen. I tried to resolve it with the staff right away, of course, but they not only said they would not provide the basis for their erroneous reading (e.g., the outgoing and incoming mileage they recorded along with the incoming and outgoing mileage of the rentals just before and after mine) - they placed the blame solely on me for not having used their link/app upon vehicle pickup. (The link/app was explained to me upon pickup as a non-mandatory tool to document the condition of the vehicle, not the mileage.) And, because things went so smoothly upon pickup, I did not think it necessary to take my own photos of the odometer upon pickup and return. It took me several hours of work after getting grossly overcharged to provide my fuel receipts, my itinerary, and detailed descriptions of the day - and working with the U-Haul site, the main customer service folks, and finally the regional marketing manager to finally get the refund due me. I had to repeatedly explain to U-Haul what actions I would take - and why it would cost them more than the small face value of the refund due - if they continued to refuse to correct the bill. I even calculated the correct amount of the bill based on their rates and policies for them and repeatedly stressed that I was happy to pay them the full amount per their published rates and policies. I was finally successful, but it was not easy. This U-Haul was a great value in that they do have low daily rates if you don't drive far with your rental - but if you do choose to rent from here, do not do so without (1) using their link/app to fully document the condition and mileage of your vehicle upon pickup and return and (2) taking your own day/time-stamped photos and/or screenshots to independently document vehicle condition, mileage, and/or anything else that may influence your final bill. This experience was a good reminder to me to never let my guard down when renting a vehicle. I hope this helps other potential customers of U-Haul or any other vehicle rental company.

I went to pickup a trailer for a move I was doing, the technicians Angel and David were extremely…read morehelpful with getting me properly set up. I had shown up with my hitch and ball not installed correctly and they were kind enough to walk me through the process of getting it ready while still attending to other customers.