Terrible customer service. The girl who answered the phone was very rude, condescending, and would…read morenever call me back. Had multiple issues with this State Farm messing up our billing , and with us being overcharged. And lastly, they messed up my life insurance that my now agents are trying to handle. To be honest, after my experience here, I think I'll terminate all of my State Farm policies. This is getting ridiculous. I was a customer for 5+ years, and this makes me not trust the company at all if I ever were to have an accident.

I was in an accident and have never had to use my insurance before. I really didn't know how the…read moreprocess worked and I was out of the state with my kids when I was involved in a head on collision. Both Troy Martinez and McKinzi were very helpful. I called them several times during the process and they always answered and gave me very helpful answers. Troy even answered my call during the weekend and I was pretty sure he was at a kids basketball game. I would recommend him to family and friends. Thanks guys!

I've had Mark as an agent for about 6 years now and he has never disappointed. He's always on top…read moreof finding the best options for me and my family and extremely helpful and walking us through any changes and helping us understand. He's friendly, helpful, works hard for you and genuinely cares. Would highly recommend using him as your agent.

Not all agents are created equal. In dealing with the agents in this office I have received great…read morecustomer service. All my questions were answered, and Savanna went out of her way to get answers to all my questions. I appreciated being told things for face value, and honest opinions. Highly recommend getting a quote, and giving them a try.

Mr. Adams has been great, seriously a kind man who made our few conversation seem personable and…read morevery informative. However, you rarely get the opportunity to communicate with him and often are subject to his assistant. The assistant has been rude on a few occasions now, (all documented). It is because of this I personally recommend choosing a different office to handle your insurance needs. The few times you have to deal with your insurance company after signing up will be due to you experiencing an accident or for help/questions while injured and you deserve someone kind, understanding, and attentive to your needs. Why else would you chose to give them your money when there are SF agents on almost every corner. Wish you the best.

If you want your time wasted... call away. Called to get a quote and spoke with Mike on the phone…read more I told Mike that I didn't want to waste his time and asked what he could do to compete with his competitors. He "convinced" me that he didn't and wouldn't know unless he took the time to give me a full quote. I reluctantly agreed... Then as he would ask questions, he would interrupt me as I was giving him the information that he had just requested.... I told him to please quit wasting BOTH of ours time and let me answer the questions that you asked.... He then rudely hung up on me after this horrible experience and WAY subpar customer service. There are plenty of other State Farm agents locally. I highly suggest you call someone other than Taylor's brokerage.

Taylor is fantastic!! He has made everything with my policy very simple and found ways to help me…read moresave from what I was spending before. Highly recommend!!

great, agency and great prices. they have been great to work with. I have been insured for 3 yearsread more

Worst customer service EVER! After I cancelled my policy Daniel still charged me over $300. I…read morecalled his office MULTIPLE times, left messages with his assistant and he wouldn't call back. I called the 800 number and they said they could see my policy was cancelled and that I was still being charged but there was nothing they could do and I needed to contact my agent. I ended up sending Daniel a message telling him my next step was to file a police report, he text me back saying he had cancelled my policy and no charges were taken out and again he won't answer my calls or txts. DO NOT GET INSURANCE THROUGH HIM!!

Fast, friendly, knowledgeable staff. Answered every question we had without making us feel like a…read morenumber or another client. Kenny knows his stuff. As a broker he's always looking for the best deal for our family while listening to our budget needs and vehicle coverage option. We've all ready recommended them to family and friends.

I've been with Jordan and his team since 2021 after buying a rental property. He and his team are…read moregreat professionals and make insurance easy. They always are on top of things and are super helpful when things go awry, which they sometimes do. Can't say enough good things about them.

Brett is awesome to work with and has helped save us a lot. He works with multiple insurance…read morecompanies so he can find you the best rate possible.