YO CHECK THIS BLEEP OUT The dude at the drive in (His name is Fred) who just helped my friends is the best drive thru dude ever. Our order was extremely difficult and annoying. I asked for a complicated af custom vegan sandwich and he was soooooooooooo nice and soooooo sweet and sooooooooo cool. THE BAST DRIVE THRU ORDER TAKER IN THE HISTORY OF DRIVE THRU ORDER TAKERS BEST DUDE EVER!!!!!!! read more

I am appalled by the service I received by this company. Brian was rude, insulting, and refused to help us after learning that we sprayed the ants instead of allowing them to infest our kitchen while we waited a weekend for him to show up after he didn't show up for our first appointment. I understand that life happens which is why I was willing to reschedule rather than find another company. But when he FINALLY showed up (30 minutes late I might add) he told me he WOULDN'T take the job, blamed me for his refusal, wouldn't answer my questions, then left after less than ten minutes. His partner was much more understanding and professional but doesn't make up for this guy. Also neither employee wore a mask or gloves or any type of protective equipment during a global pandemic. Then after reading my review he tried to make it sound like I did something wrong. Instead of refusing me entirely he COULD have told me that he would have to wait for what I sprayed to wear off so we could have solved the problem together and I would have been accepting of that. He COULD have not insulted me in my own house. He COULD have answered my questions because I was just trying to understand. Despite not being in the business I was just trying to get help and the way he went about refusing me was distasteful. But instead he was rude and insulting from the second I opened the door. I stand by my review and won't be intimidated by lies to remove it. read more

I had door dashed food from this location and they forgot my sons wacky pack, so I had my boyfriend drive over there to ask them to make the food or get a refund and DAVID said it's not his problem.. this establishment is completely unprofessional and my family will never be eating here again. Best believe everyone I come across will know not to go to the Sonic on Pacific Ave. read more

Waited 50 minutes for four drinks. The mobile takeout system doesn't work. You can't cancel the order once placed - so you're forced to either give-up on your money or suck it up and get into the drive-thru line. The drive thru wait times are absurd considering the subpar quality of food. How is this place still open considering the number of bad reviews for this single location? Do yourself a favor and go to a Dairy Queen. read more

I "usually" don't have any major issues with this store, they might have forgotten an item from my order maybe twice or 3 times. No big deal. I was by the drive thru window waiting mad long wondering what's taking em so long to scan my card. They was low on staff so I gave them the benefit of the doubt. I ain't even notice they charged my card 3 times for 1 order of food I had. It's pending so I'm gonna give it time. If the shit goes away and the transaction cancels I'll take down the post. read more

Sonic Drive-In - Bank transaction. My debit card being charged multiple times for one order. - Fast Food Near Me - Tacoma, Washington

Employee named Tiffany was great. Had a mobile order and their machine didnt work so i got another drink and $10 for my next trip.

Drive through lady was coo. Caucasian dude in the window shuts the window in our face after we asked if they accepted Apple Pay no Apple Pay here I guess. Also would not recommend coming here read more

I had a couple coney dogs and tots. Good, crispy tots. Not a lot of onions and cheese, which was a bummer. The service was pretty quick, for 4 PM. I ordered from the parking lot and had it brought to me. read more

Saturday October 19, 2024, I went to Sonic about 7:30 . I ordered 2 #3 with shakes. I got home and 1 of the number 3 bacon was raw, which ruined the whole hamburger. The service was bad. I almost got out of line and went somewhere else. I called the Sonic in Parkland on Pacific Ave, and they acted like it was no big deal. Please look at picture I am attaching. Also please call me at 520-335-4730 Anna Hove read more

Sonic Drive-In - Fast Food Near Me - Tacoma, Washington

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So first off.. we get there, we park to look over the menu. When we were ready we got in line for the drive thru. I think there was maybe a handful of cars in front of us....after what seemed like forever we finally get to the order box. The guys says it'll be a minute then says "what can I get you" after every time we say "can I get (insert menu item)" he goes "yupp, anything else"... had to fix the order because 2 of the drinks and another menu item was wrong. The whole experience took an hour from start to finish. We're on our way finally and my daughter is passing out the food...my burger is missing so we had to turn back around. The guy in the window was nice enough the whole time, probably their only saving grace. Definitely won't be back. read more

Last time I came to the Sonic I sat in drive-through line forever so this time I decided to order on the app set my time and pick it up and I still waited for probably 20 minutes, 15 of it was after my pick up time. I wouldn't choose this one if you don't have to. Chicken strips came out super dark and my five piece only has four. I think the wait time could be a little justified if the people were nicer and the food was outstanding, but neither of those are taking place so this place sucks. Don't go here! They blend right in with a Pacific Avenue Ghetto read more

Sonic Drive-In - These are a little darker than I expected and there's only four someone doesn't know how to count at sonic - Fast Food Near Me - Tacoma, Washington

Just brought home a Sonic Smasher. It had no onions or pickles. Called and they said they had no pickles. So I paid for a Smasher and got a naked double cheeseburger. No offer to remedy the order. AVOID AT ALL COSTS. 96th and Pacific. read more

Sonic Drive-In - Fast Food Near Me - Tacoma, Washington

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Come here if u want to wait 45 min. I never write reviews for fast food restaurants but i cannot believe how everyone inside stood around while there was a very long line wrapped around. read more

I never set out to right bad reviews More to possibly alert the business owners. Sonic in parkland use to have it all together.. They were fast they handed out orders not in order which if your in line and your order is done and especially when doing uber or doordash that's helpful. fast forward a year to now.... Now whenever you show app you're not even acknowledged at the drive through you wait 10 minutes just to finally hear a voice.... Today It was odd because I took 10 minutes to leave my house after excepting a 5 buck order.. it took another 5 minutes to get someone at drive thru..... order still not ready??? wth happen to fast food??? read more

Terrible. Cold food. Incredibly S l o w service. Ordered a simple burger, fries and drink. about 25 min later others had come, eaten and left while I sat. When I asked, they said the printer was burnt out and the orders were redirected to the drive through - all well and good, but how did they get other orders before and after me out to those customers? When they finally did bring me my order, it was clear THIS was the burger that had been made nearly a half hour before. One side of the bun was smooshed in and soggy and it would have been warmer if I'd put it in my armpit for ten minutes. The fries were warm, not hot. I thought they were edible, but then found numerous small pieces of former potatoes, now charcoal briquettes - proving they take no care to keep their fryers clean and have no compunction against serving old food to their customers. Do NOT go there if you value your health - seriously! (One good thing was the employee on skates who was professional and apologetic. Not her fault the people on the grills and drive through gave her old food for her customer). read more

Sonic Drive-In - Potato-Charcoal. NOT Tasty. - Fast Food Near Me - Tacoma, Washington

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Worlds smallest corn dog, if that's really a corn dog? It looks oddly cooked. I spit out that one bite I took. Lord I pray I don't food poisoning from this. People, do not waste your time, keep driving and do not look at this place. read more

Sonic Drive-In - Corn Dog - Fast Food Near Me - Tacoma, Washington

Here I am again... disappointed with their food. Ordered a popcorn chicken po'boy and look what I got. If it looks like something you wouldn't eat, don't send it out. read more

Sonic Drive-In - Fast Food Near Me - Tacoma, Washington

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They were out of a lot of stuff including something that was part of the combo I got, and when I said that's fine can I have fries instead they charged me for it, and I said no I'm not paying for something because your store is out of it. They blatantly ignored me and charged my card. We're rude as heck the gal at the drive thru was doing nothing but flirting with the boys in the kitchen. Then argued with the guy there right in front of us. Then the wait took like 20 minutes with us sitting at the window. Idk I wouldn't recommend them. And they surely need to get their employees to realize people can hear them when they leave the window open and flirt/ argue right next to it. read more

Skip it. Poorly managed. Incredibly long wait times with a fair amount of errors. Cold food. Melted drinks. It would be CHEAPER and FASTER And the SAME QUALITY for you to buy a pint of ice cream and a lean cuisine from the Fred Meyer down the street. read more

We came here (3 girls) and politely asked after sitting in the drive through for like 10-15 and other people being served behind us in line so we asked "why were people behind us being served?" and the manager said "i don't need to explain myself to you" and literally SLAMMED, the window in our face and proceeded to tell the other manager she 'closed it' though 3 of us watched her slam the door with our jaws on the fing floor. I work at taco time on 6th ave, i've never, NEVER been that rude to a customer regardless of what they've done and i'm never one to complain, but after that i made a call and they said "she's a manager i cant do anything for you" this is the worst service i've ever experienced, and I WORK ON 6TH AVE. get it together it's so embarrassing. we get rude people, homeless people, etc i've never ever had this energy with a customer no matter what they've said to me. read more

This place was awesome! We pulled over at the areas where they bring the food to you but they only take card there and I had cash, so we drove to the window instead. The line was long and so was the wait. This was our second time at a Sonic, so we just went with their original burgers with cheese, fries and a milk shake plus a soda. Their fries are delicious! Better than mcdonalds (true). Their burgers were so delicious as well (this is from someone who doesn't really like burgers, specially fast food chains). My daughter loved her shake except the size was super big for a small one. My soda tasted fresh and had a great flavor too. The only downside was the price, I feel like it $19dlls for 2 meals was too much, but again fast food is getting expensive so I get it. read more

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My Son swung by on his way home from work. I ordered a corn dog (which was inedible burnt to a crisp) jalapeño poppers (rock hard) and an iced tea. Turns out I added Splenda packets to a Coke. They successfully screwed up every single item of my order. Not the first time this has happened. Disappointed and won't be returning. read more

Everyone is always so nice the customer service is out the roof. If they make a mistake it's not your typical fast food attitude. They always do what makes the customer satisfied. I come out the way to come here. I am actually in awe at how many bad reviews there are not saying they aren't true but it's a little unbelievable. Maybe there are new staff. read more

drove 15 minutes to get a shake 2 and a half hours before closing and they wanna say due to short staff we aren't serving at the moment with people eating out front pulled to the window and there's 3 people in there hanging out doing a bunch of nothing I don't write reviews often but this is pathetic read more

This place has the longest drive-thru wait I've ever experienced in a fast food restaurant. Over an hour wait that's ridiculous. I will never come back to this Sonic ever again slowest goddamn place ever! read more

Sonic Drive-In - Fast Food Near Me - Tacoma, Washington

I only go to sonic to get drinks/shakes and I never knew it could take so long to make a drinks. Everytime I've been here it has been very slow or they were closed on days that Apple+Google Maps said they were open. read more

Terrible service. Went there about a week ago and the employees were obviously high. They were walking and running in and out of the building and yelling at each other. It was weird. And they were wearing regular street clothes. Not like what you'd see at other Sonics. ust creepy and weird. We left. read more

Drove up and no one was working...why? Because the employee was sitting in her car getting high.

This particular location is the absolute SLOWEST fast food place EVER! I will NOT be taking anymore orders at all as a Door Dasher from this SPECIFIC LOCATION EVER! I don't care how much it pays, I will absolutely refuse to go there. 25 minutes waiting for a damn frozen slush! It's ALWAYS A LONG WAIT HERE! read more

Don't ever go to this place! it's horrible I was stuck in the drive through for over an hour seemed like 2! I'm talking crunch city. Drive thru was awful. food orders was backed up! For outside cans drive thru. They were out of dam ne'er everything you would want. It was a mad house. Workers outside smoking. All while workers clocking in caught bringing in food out there car. Like yuk not during a pandemic. I won't go back there ever. Manager was Stern tho when she got wind of everything going on she quickly sprung into action. She needs better employees! read more

Went in the other day around 11am, just to get an iced coffee and pay less than what the S....... coffee chain would charge. Well, I guess I got what I paid for. At least I didn't have to wait in the drive-thru for long, but when I got the drink it was exactly as I "requested"..hot coffee with ice cubes put in and a ton of cream and sugar. Seriously. And horrible. I knew better than to visit Sonic so I have only myself to blame. I'm charitable though, I gave them the extra star because I didn't have to wait long. read more

No words. They fled when I backed up to speak with them. I didn't bother eating the rest of the meal, they are pathetic. read more

Sonic Drive-In - No words. They fled when I backed up to speak with them. - Fast Food Near Me - Tacoma, Washington

Absolutely horrible customer service. Ordered 58 dollars worth of food. They forgot items I ordered. Then I was missing another item when I got my other missing food in a bag. The " manager", who should not be in this position told me he was the cook of our order, and he packed it himself. And he knows for sure he packed it. He only gave us 1 sandwich when we ordered two. He told me I would have to pay for another, but he is not giving us one. I told him why would I lie to get a extra chicken slider? I payed for 2 and only got 1. Absolutely unprofessional. Any other establishment would of gave it to us, and apologized. Very disappointing. I will never go back, I should of got what I payed for. read more

THIS IS ABSOLUTELY THE WORST MOST UNPROFESSIONAL SONIC LOCATION IN WASHINGTON!! Three purchases in less than a month and ALL have left me wondering why I've gone back. Sonic was always a childhood favorite for chilipies, hot dogs & cherry limeaid, but this location destroys that. Acknowledging you have a customer is #1 when they are waiting. So if you cant take their order immediately- you still need to say hello before theyve waited 10mins at the drivethru speaker. We have no idea if the people inside are ok, or whats going on but please remember this is supposed to be a fast food restaurant, so at very least let us know youll be with us in a moment. After receiving no response, I circled and pulled into a carhop space and still waited another ten mins for someone to respond. When she responds she says she'll be with us in a moment. We wait another ten minutes as we see the drivethru fill up with cars wrapped around the entrance. Carhop customers start getting out of their cars walking to the patio doors looking thru the windows and even they arent acknowledged. Staff sitting on patio and apparently also along carhop wall taking breaks at this time are completely oblivious and say nothing while theyre texting on their phones. This is all happening during dinner time. Total 26mins before someone takes my order, 9mins later someone gives me my food basically throwing it at me because they have a multitude of customers who are still waiting at drivethru. Its entertaining because on a hot day you can hear the conversations of ALL the angry customers but also the responses of the employees. Some of the younger employees are simply not trained & I dont hold that against them. The lead employees however are RUDE and condescending. Dont tell customers who have been waiting at car hop to get in a full drive thru line to get their food-- WHAT??? There is a fence at your drivethru, how are they supposed to get their car out of the drivethru or are you planning to make them wait till you have responded to ALL the drivethru customers ahead of them?? After hearing these kind of conversations & seeing others trying repeatedly to get attention at the doors, I have food-- but its not my order!!! I push the red button-- but why?? No one will answer so I leave after 5mins. Third times a charm, I absolutely will NEVER waste my time or money at this SONIC again. Dont ask me what the other two visits this month were like because they were filled with more of the same. Regional managers need to explain to the leads at this location that Working in a restaurant is a "service" position no matter whether youre a mgr or a 16yr old associate. Dont treat your customers like they are less than you or not worthy of your time. Passive aggressiveness is not the sign of good management and youre leaving a "bad taste" in customer's mouths who are supposed to be there for FOOD. Maybe not a good combination?? read more

Sonic Drive-In - Don't count on getting waited on - Fast Food Near Me - Tacoma, Washington

Arrived at 11:20 PM and online it says open til midnight. Driveways were all coned off. We went to the patio and tried to order but they said they were closed because, "they wanted to go home early". Wow. Asked if they stayed open til 12 and they replied, "yes, but we wanna go home early." If this is your franchise, you're losing a lot of money. Watched three or four cars turn around in the time we were there. read more

I was going to leave a detailed review, but after looking at all the others,there is just no point to it. Are they all on work release? Thsts the way they act. They seem to really hate it there. At the window worker wiped her nose on her glove ans sleeve... need i say more? read more

Paid for a burnt slinger chicken sandwich , plus when I received my kids meal my tots were faced down and tots were all over! Never again to this location read more

Sonic Drive-In - Fast Food Near Me - Tacoma, Washington

Took my family here today at 5 o'clock, thought it'd be cool to have dinner in the jeep with the top off in their stalls. Well 45 minutes later, still no food, no one came out to apologize or let us know any type of status. They were completely overwhelmed. Unsure how a fast food place gets that way, but they definitely were. I wouldn't have waited that long had i not already paid at the kiosk. Finally I got someone's attention and told them I just wanted a refund..... another 15 minutes. The kid finally came out with a receipt for a refund. Says takes up to 24 hours for credit to my account. Unfortunately we will but return to this location read more

Service is soooo slow even when you're the only person in line, I've worked at kfc and Popeyes and it has never taken 10 minutes to fry freezer tenders. One customer still can't put sauce in the damn bag. Worst sonic in the state !! read more

So social distancing in play 20 plus bikes roll in ready to eat and spend money and this place said NO! And TURNED THE LIGHTS OFF in the park and order where we all parked. we were all totally ok with walking threw the drive threw and were being told NO! Even Came out and said no one can order with a line of 10+ cars in the drive threw HOW DISRESPECTFUL!! Um no thank you this place is RUDE and disrespectful we're on bikes enjoying the weather and need to get a bit to eat. NEVER AGIAN WILL I OR ANY OF MY PEOPLE will go to another sonic!!! Sonic y'all dont like money 20 bikes means 30ish people. Do the math min order 15 and I'm telling you no ones eating just a burger so y'all just lost 300-500$ your loss read more

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