This lady right here, cut us off when we were ordering. I was trying to order my soda "dirty" and she concluded the conversation quick and un-professional. We were then greeted with her turkey leg arms, I asked to make sure she heard I said dirty soda since I was cut off at the drive through. She then said rudely "I didn't hear a dirty soda" THEN CHARGED US FOR HER MISTAKE FOR NOT HAVEING BASIC Patience AND LISTENING SKILLS. (It's like $1 charge, but that's not the point) I shouldn't be charged because u don't know how to train your workers and hire people who are impatient and rude. 0/10 never, always a bad experience here. read more

Sonic Drive-In - Burgers Near Me - Las Vegas, Nevada

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They refused to use the call box (you know the one sonic was literally famous for) and said "drive thru only" only for the drive thru to be at a complete standstill for 30+ minutes. This restaurant is one of the worst on Nellis Blvd, among the tens of other horrible ones. read more

Sonic Drive-In - Drive thru standstill for 20 minutes unacceptable - Burgers Near Me - Las Vegas, Nevada

Used to come regularly but ordered on the app when I showed up the brought my food out but I forgot to ad the sauce on the app so I ask the girl on the intercom said in a mocking condescending tone that I had to pay for sauce because I didn't add it when I ordered on the app. I bet I never spend a dollar her again. It's not even about the money it's about the purpose I just ordered food. read more

Service was horrible and that lip liner girl has attitude like she's hard core, rude!!

Atrocious customer service. Waited in line over ten minutes to order. Nobody answered at the call box, even after asking multiple times if anyone was there. Decided to pull up to window and they would not take order at window. Was asked to go back around and wait in line again. Wish I could give zero stars. read more

The workers here are kind, however, I waited in line for 30 minutes just to not receive the food I ordered. My drink was correct, but my burger was not. I wanted the bacon smasher, which comes on Texas toast, with no pickles and no ketchup. Instead, I got a random burger with ketchup, with a normal bun. Oddly enough, the box had all the stickers for my order. I worked fast food and can empathize with a short-staffed rush, but even so, accuracy should be the one thing going well. read more

I wouldn't consider this place for the main reason while I was waiting over 15mins for my food, I was watching rats arguing over their food near the garbage cans in the parking lot CLOSE to the back door. I could see so many flies flying around a pile of garbage laying outside one of their garbage cans, too. read more

Update: October 8, 2024 For some unknown reason, I was stuck in the drive-thru line for 15 mins? The last $1.99 menus was ok. The current $1.99 menu is a waste. I had the Grilled Cheeseburger, the Southwest Crunch Queso Wrap, Tater Tots, and a drink. The cheeseburger was synthetic and sponge like. The wrap was small and tasteless. The only enjoyable part of the meal was the Tots and the drink. It seems like all fast food establishments are degrading the food to save on costs. I hope this info is useful for you. ==================== read more

This location needs more help. They are always slow, but I love their happy hour and drinks so you really can't go wrong if you have some patience. Ambiance is ok. read more

Sonic Drive-In - Menu - Burgers Near Me - Las Vegas, Nevada

WORST SONIC TO GO TO IN VEGAS!!! WORST SERVICE!!!! AND WORST QUALITY OF FOOD! Do not GO THERE. They don't deserve good customers because none of the employees there are good to the customers! The manager they have for the day loves to refuse service for any little thing just because they don't want to work as well. read more

My husbands favorite place. Just loves there burgers and there pretty fast at this sonic. He orders his normal all the time , double cheeseburger with extra mayo and onions no pickles and his onion rings ! I get grilled chicken wrap lettuce tomatoes and a ice cold water. This is the only fast food restaurant that never ever gets our food order wrong ! That's wonderful because when your hungry you don't want to get home and your order is wrong. There service is always quick and the staff is always so nice and polite. Not the best option or the healthiest to eat but the fastest to eat. You must look for the sonic sign or it's very easy to drive right past this location if your not familiar with this area ! It's set back a bit off the road. So watch for it. read more

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the service here SUCKS! Employees are so rude and give no cares in the world, can't even be polite. Was told to speak up when i was speaking up very clearly while all i can hear is chit chatting coming from the drive thru. Worst location ever ! and the food nasty read more

Horrible service they took over 20 mins to bring out the order and then claimed that the machine didn't work but kept taking orders all for a water down order read more

very rude did not like how they were serving my sonic blast made me repeat my self about 5 times and i was clearly talking loud enough DONT COME HERE DO NOT RECOMMEND !!! read more

I came by the drive through to order myself a lemonade I was I first told I couldn't order nothing so I went to the window because I saw that the person prior to me order something and asked what was going on young lady says she was by herself, but had nobody to help her this upset me so much I work in food industry and as a GM I will never leave a young employee by her self. The GM needs to take more responsibility and help her employees when nobody can the Young lady still took my order and apologize for everything you guys really need to hire a different GM that is actually going to be there for the company and her employees And to that young lady she's doing all she can and I feel bad on how stress she look almost look like she's been crying read more

Sonic Drive-In - Limeade - Burgers Near Me - Las Vegas, Nevada

The workers here are honestly very rude, saw a girl shoving ice down in a cup with her bare hands without gloves.

Don't come to this location I waited 30+ minutes in line just for my slushee to have a hair in it read more

Sonic Drive-In - Burgers Near Me - Las Vegas, Nevada

Awful. Waited 20 plus minutes in the line tonight. Got to the window and right off the cashier yelled at us not to swipe the debit card. When we got our order we explained politely to Jaquita that she had given us a strawberry lemonade and not strawberry sweet tea. She yelled at us that she poured it out of the tea container and that it was tea. It wasn't. We did get our other drink that was sweet tea (regular). When I asked for her name she snapped Jaquita and then said "what's your name" and slammed the glass window. Awful service. Didn't get the right order, if I could give her zero stars I would. Will never go back. (Although I fully plan to bring this small lemonade back tomorrow so that they see she did in fact give us lemonade.) read more

Sonic Drive-In - Strawberry Lemonade. Noy strawberry sweet tea. - Burgers Near Me - Las Vegas, Nevada

I've checked in on the mobile app with an order I put it and paid for already, checked in, thinking it would make things faster and easier yet it's the opposite from that. I understand now why this location is rated so low. If you have half an hour to spare for an order you've already placed and paid for waiting for it to be brought out to you then come here, however if not don't even bother. I don't recommend coming to this location. read more

It's hit or miss with the staff here. Mostly kids who could care less how they do their job. I ordered a grill cheese sandwich and this is what I got. Not with toast like it is supposed to be but with a hamburger bun.WTF! Definitely don't ever order sweet tea here. read more

Sonic Drive-In - Grilled cheese sandwich. - Burgers Near Me - Las Vegas, Nevada

Horrible horrible horrible.. ordered 2 drinks and a mozerella sticks. 30 min Won't order off by the stupid app 2 guys walk out 1 order.. Really the screen said order was on its way 20 min ago read more

Came on my lunch break. The "sauced chicken" was not sauced. My tots were hardly cooked and my drink had no ice. I don't like to take food back but at least I know to never go back here. read more

Sonic Drive-In - Burgers Near Me - Las Vegas, Nevada

I just think it's definitely ran by Kids now, and if working in a food place they should at least know cross contamination and just timing on orders,, work place had phones and earbuds BY the food they were preparing. The staff of employees that are kids have no good service therefore it can't even be called customer service; just very disappointing I've grew up on this location and to know the company let their store go is very disappointing and I don't see them staying a store any longer. read more

You got your employees lying about the ice cream machine being broken. I'm sitting there waiting on my food and I notice ice cream being made lol IDK what kinda program y'all running at this location but one thing I know and two is for certain..y'all need to hire new folk..like yesterday. Horrible. read more

Quick stop when I'm on the East. This place is always clean and always on time with the answering of the buttons to order, drive thru, and good being made. I ended up getting some cherry limeade slushes last night and they were amazing!!! I wanted to order 20 more! The gentleman that helped us out was a pleasure, cracked some jokes and gave very fast service (: read more

Sonic Drive-In - Menu right in front of us! - Burgers Near Me - Las Vegas, Nevada

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They don't answer they drive through I sat there for ten minutes and saw 5 people all looking at a phone laughing..... I normally don't care tbh but I literally just wanted an order of mozzarella cheese sticks. I wish I could put 0 read more

Service sucked, lady had attitude and didn't even come to the window to charge. They were all huddled up chit chatting

This is the worst experience I have ever had with sonic. For the record, I have been to sonic countless times and for the most part it's all been good, but today was my lucky day!!! I placed my order and added two large ice tea's. When the woman handed me the ice tea's I could see the color was way too light and I took off the lid and took a sip, it tasted just like it looked, (watered down, no tea flavor, nothing even close to tea. I ask the lady who was giving me my order to check and see if the tea machine was out of tea and she said that was the way it was made. I explained I had bought tea from there before and it was not like that and she basically said it was that way because whoever made it, they made it like that. since I was buying the tea for someone else I would just get my money back and buy it somewhere else. She said the only way she could give me back the money for the two drinks was for her to reimburse the entire order and repay without the two drinks. Because the system was set up that way. (Whatever, people don't seem to have the ability to figure out how to subtract anymore) I said if that's how it was she could go ahead and wipeout the order and reorder without the drinks. This made her mad and she then informed me it would take 7 to 10 business days for that money to go back on my debit card???? Which meant I would literally be paying twice for the same order minus the two drinks. I told her I wanted to speak to the manager and she informed me she was the manager, I told her I wanted her name since she was the manager and she informed me, she didn't have to tell me her name. So, there you have it. For two drinks, (ALL This.) Plus she didn't give me my receipt she just lost a customer. I need to do business with people who have the simple ability to add and subtract, but most of all recognize real customer service and what it means to take care of your patrons. You take care of us and we come back, and we love to come back to places where people do you right instead of argue over two ice tea's. I honestly think if she really was the manager, she needs more training. All this information was forwarded to the corporate office. Waiting on a response. This would have been zero if you had a place for that. this review is showing San Francisco store, I don't know why as this was the sonic drive-thru on Nellis Blvd. in Las Vegas, Nevada. I want to give credit where credit is due. read more

I ordered jalapeño poppers and they gave me onion rings instead. I asked for a ice cream shake and they didn't have ice cream either? The girl didn't even say anything back to me when I greeted her and said hi. read more

If I could leave a negative numbered rating I would. I used the app to place my order, normally it works fine. Pulled into station 10 to get my order and internet went down , so I couldn't check in. I hit the button to speak to someone...anyone. I really wanted my order and was willing to wait, but when no one answered the service call, after waiting over 20 minutes AND pressing the button several times, I was done. Now I have to deal with disputing the charge, just because no one could do the courtesy of answering the call button; yet they continued to service the drive thru line. read more

Stellar work folks, with only 5 repeats of my 4 item order, you have really gone that extra distance to take pride and care in your work. No Onions- Doesn't take a Rocket Surgeon. Especially when it says it in the ticket. Apparently "Lite Ice" is a difficult thing. Not "lemon ice" Not "cherry lime" Not "A cup still half full of ice once drink is gone" I take my kids through drive throughs and use it as a teaching moment. I use these experiences to encourage them to learn to pay attention and listen to people. And to double check their work. read more

Sonic Drive-In - Burgers Near Me - Las Vegas, Nevada

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Extremely slow staff. I was certain I would find a lone employee manning every position once I got to the window. After all, it had already been nearly an hour. I had already called the corporate number(+1 866-657-6642) to complain. I suggested they hire additional staff. Much to my surprise, when I got to the window, there were at least six people doing absolutely nothing productive. I asked why it took so long, and after talking to two employees for a few minutes, the manager walks into the store and comes to the window. She had no more explanation than her employees did. She ended up telling me she'd call her GM, then slammed the window shut. During this, I watched at least a dozen cars drive away without ordering or receiving food. While I was talking to the manager, I mentioned that she had a line backed up to the road and nobody had yet taken the order of the person behind me still at the intercom waiting on someone to acknowledge them. She ignored me completely. As I drove off, the same car was still at the intercom menu. Now, maybe the twitchy mannerisms, the tendency to hang out in the parking lot rather than supervising, or the many open sores on the manager's face that she picked at while talking to me aren't indicative of anything. Maybe they are. Either way, the owners of this location would do best to shut down, fire the whole staff, and start back over from scratch with more of a mind towards hiring quality leadership. Or, I guess they can just continue letting money drive away while their employees get paid for doing nothing. read more

I don't know what happened to this location. It has gone downhill and today was the worst. I placed a mobile order, as directed, I pulled into a stall as directed and checked in. In the meantime, two employees walked in and out, one even glanced our way more than once. The male employee brought out a patio order, went back inside and he sat on a step ladder. Waited 20 minutes, went into my email to find out information, like the store phone number. I called and asked why we were waiting 20 minutes for 2 drinks. I was told they were understaffed and not taking out stall orders. There was zero signage or indications that stalls were not working. I asked why they don't have any signage advising customers. The answer was that they weren't allowed to put up signs. I was basically told oh well. I asked if I still had to go through drive through, she said yes. Currently in the dt, no one came over on the speaker, it has now been 35 minutes waiting. Update, i didn't get my drinks until 45 total minutes later. As we were leaving, people were still pulling into the stalls. I informed the customer service operator I was speaking to that no one was letting them know the stalls were out of service. read more

Why are y'all so rude ? like the teenagers working the window made me fear to ask for my receipt, ketchup and ranch. the food sucked too but hey I guess I can't expect much from a sonic on the east side :( read more

Visited on 2/26/22, I'm not sure what was going on but it seems like nobody was having their orders taken in the stalls and in drive thru. We sat in drive through from 25+ minutes with barely any movements. When getting close to the order menu, it seemed like it was broken since no one in front of us was able to order. No response was given when we tried as well. There was an employee that came out and didn't even bother to tell the huge drive-thru line that they need to order at the window. Waste of time and to see all the employees inside just says they didn't care. read more

The workers were on their phones in front of us. Talking, laughing, gossiping, quite literally everything except getting our order. Im ok with waiting but when it takes 15+ minutes to get 2 Rt44 drinks...... thats ridiculous. The place was empty, so I expected it to be quick. Boy was I wrong. read more

I've never experienced such a horrible place to visit. It took them more than five minutes to greet me so I can give them my order once at the window she was just ignoring me on her phone I also seen the boy handling food not wearing gloves.every time I go it's always something I was the only one on drive thru I would understand if it was busy but it wasn't read more

Really bad customer service been waiting for my order for 40 minutes and they still don't have it ready read more

Sonic Drive-In - Burgers Near Me - Las Vegas, Nevada

horrible i did mobile app order there was 1 car there took over 5 minutes for order to come out and then when it did they forgot drink. mean while manager in black with tattoos on arm chillin and other folks on their phone read more

I Arrived here thinking it would be quick since I had ordered only one shake. Ive never had an issue at this location so I wasn't expecting any issues. There was few people in the stalls and in the drive thru so there was no reason for them to have taken more than 30 minutes to make one shake. I ended up asking for a refund and many other customers were complaining as well for an extremely long wait. read more