The app here works so well plus has the best deals! So quick and easy to order and pay ahead of time too, the app is the way to go. Got their Double Sonic Smasher and it was really good. It came with one of their fountain drinks and added cherry to that (SO GOOOOD)!!! Service was fast and friendly. The location had some stalls out of commission so docked this location a star since it was a little run down looking but everything else was soot on. read more

Sonic Drive-In - Double SONIC® Smasher - Burgers Near Me - Kirkwood, Missouri

I think I'm done every going to a Sonic. They seem chronically understaffed. We pulled up, and pressed the call button. No one ever actually came to take our order. Most of the spots don't even have call buttons anymore. That is fine, I get you can order ahead. Sometimes though I'm just going to want to stop in on the spur of the moment and get something. It is just so frustrating. I want to give you my money, but you can't even be bothered to take it. I can't see this franchise saying in business much long as this appears to be a common complaint in the comments. The food isn't that good, and the ambiance works only on the summer. If service is terrible the restaurant has nothing to offer. read more

SLOW. SLOPPY. For a "fast food" spot located on a popular stretch of road, I would expect management would anticipate the need for fast and better service. I waited in the drive through line for over 20 minutes AFTER placing my order, having waited 10 minutes prior to that. If I had been in a hurry, I would have left. I was patient though, waited, but immediately drove off after I got my bag of food. Sadly, I found the order was just a sloppy mess. The onion rings were cold. The sandwich looked like it had been thrown together with toppings sliding out the sides. Unsurprisingly, it was not what I had ordered, having watched orders being taken from car to car trying to match it to the right person as I waited. When I got home and looked at the reviews of this location, it was as expected... not good. The one somewhat bright spot: the car hop was very nice and apologized for my wait, even though she asked 3 drivers before she found me with my order. Having been a waitress from my time in college, I know there are good days and bad days. However, I think this spot needs better management that will focus on quality control and better strategies for when you have a line of 8 cars waiting for 20-30 minutes for "their" order of "fast food" burgers. When in the area again, I'll find other options. read more

Waited forever and drove off I ordered a dirty Dr Pepper No one was even in the parking lot

I placed an online order and went to pick it up. I sat at the sonic for 40 + minutes with no help or food, even though I checked in on the app and pressed the button. I continued to repeatedly press the button with nobody coming to help me. Finally, after pressing the button multiple times (because the workers cancelled it), we talked to someone who realized they had forgotten our food. We finally got our food and it was ICE cold. Whatever you do, avoid this sonic! read more

Order a three piece chicken tender and this is the shit I got. Thin as paper, I would have an easier time killing myself with these than eating them. read more

Sonic Drive-In - Crispy Chicken Tenders - Burgers Near Me - Kirkwood, Missouri

we loved this place in the past great fast food. but now you cannot get anyone to wait on you. We started out at the broken car hop spots. No answered and no person came, then we tried the drive through, no one answered the speaker or came to the drive up window. we then pulled in a spot right in front and looked right at a car hop who was talking to a guy sleeping in his car, tried again no one answered. this was at about 4:30 on Monday 5/13. A shame they would get great business if the hired people who cared about their job. read more

Honestly, we've been to many different Sonic's. I don't really expect much anymore. -Park up screen is off, probably not working, -The food was..... eh. What we ordered: -Bacon Stack meal, no catchup or mayo with tots and a Sprite+peach. -Corn dog -cheese curds -Redbull twisted lime BacStac had everything on it. No cheese curds at all. Corn dog was stale (not surprising). Wife tried twice to get a Redbull twisted lime. Gave us a different drink each time, neither was correct. I'm used to Sonic messing up, but this was just sad. read more

You would have better service here if no one showed to work at all. You'll stop here every once in awhile just to see if it could be worse than the time before. read more

one star is generous, If I could give no stars I would. waited 40 minutes to even PLACE an order. We will never be back.

This sonic is awful. The menu display is held together by duct tape and cargo straps the staff is slow and borderline rude and incompetent. Most of the stalls don't work or are missing menus entirely. I wouldn't eat food from this location it does not appear sanitary. I hope people stop going so it can either get bought by someone who cares or it shuts down and gets replaced. read more

Tried to place an order online after seeing the ads for "half price drinks when you order online", only to find that this location won't let you order ahead online. Get there and they are only taking drive through orders. Tried to get onion rings, only to be told that they don't have them, sorry. Ordered drinks and then waited a couple of minutes to check out. Everything tasted fine, but not being able to order online/take part in their main promotion or get some onion rings kind of ruined the trip. read more

got a cheeseburger and fries. fries were nasty, couldnt eat more than a couple cheeseburger looked like it had been sitting out for hours. absolutely just a fail business and trash employees. i hope this place burns down and they all lose their job. they deserve to be homeless read more

Food was bussin. But they didn't even where roller skates. Guy told me "they hurt his feet". Ruined my night, trip, and possibly year. I will never be back. read more

The staff and service were excellent. The food was horrible. The fries were not cooked fresh. The onion rings had a good cook but with an awful taste. the burgers came with a tiny piece of limp lettuce and old tomato. read more

If you go here be prepared to wait anywhere between 30 and 60 minutes for service. The staff doesn't even acknowledge the long wait time when/if they get around to taking your order. read more

I'm sitting at the drive thru being ignored. This is the fourth time I've done this recently. I've honked twice. Not happy

The food was fine just like any other sonic. But the bad experience came from the fact that there was first a hair in the tomato that I found in my burger, which wasn't a huge deal to me, I know that stuff happens sometimes. I didn't send it back or anything. But then again after I ate it another hair that wasn't mine showed up. I ended up pulling out a long hair from my mouth. It just shows that the workers don't care if it's sanitary or not, they just slap together the food and do whatever they want. read more

My aunt and I visited Sonic Drive-In for lunch two weeks ago. The wait time was very convenient during my visit. The server was friendly when we took our order. Their Footlong Quarter Pound Coney and Onion Rings were very delicious. We also loved the Cherry Coke in our RT 44 cups. We would definitely come back some time in the future. read more

Extremely slow service, if you want to wait in a stall for 45 minutes before someone takes your order come to this location.

The worst service I have ever got at a fast food place. A male worker answered to take my order. I told him what I wanted and he very rudely told me he can't hear me. I tell him when I wanted again and this man disappeared! Did not say a word back! I'm sitting there for the next 10 minutes clicking the button to speak with someone as I have no idea if the intercom was broken or if my order was taken? Then a lady comes out with my food 10 minutes later. I'm like wow this dude didn't even complete my order but completely ignored me. Wish I never even paid for this shitty experience. Do better!! read more

Horrible service, half the kiosks don't work. Very badly managed do not go here warning!!!!!!!

Waited in the drive-thru line for several minutes only to be told they couldn't serve ice cream, which is why we were there. No ice cream? You're Sonic, that's why people come, not for your terrible food. So then we are now stuck in line and being held hostage for a good ten minutes because the line is not moving. FINALLY, we move and out we went empty-handed, passing several overflowing trash bins. Guess I should have figured as much. When what you are known for most is your ICE, that speaks a lot about the quality of your establishment. read more

Couldn't tell you if the food was good or not but the customer service was horrible. Sat in the drive through 10 minutes without so much as a peep, not a "We'll be right with you" or "Please give us a minute". Nothing. So we left the drive through and went to the sitting area where we finally got a response but received an abundance of attitude from the workers, so we left. Do not recommend, everyone around us seemed to have waited entirely too long to get their food. read more

Have been sitting in drive through 27 minutes, have not been acknowledged to hold or spoken too. Shitty service! Now I'm holding out to see how long it's going to take!! Manager must be awful to allow a customer to sit in drive through this long!! No cars in front of me! It's 12:47 on Friday afternoon on Friday 4/21. Will never come here again! Ever!! read more

The food is usually decent if they don't fight you on giving you sauces that you request. It's the service for me. Press the red button and they'll turn it off on you. Order through the app they pretend they brought it out on time. Show up at 8:00 they're just doing drink orders. It's crazy and honestly sad because the Sonics around this area are limited so when you take a drive to come here it's disappointing. read more

45 minutes so far waiting for a burger and shake. Jesus Christ taking their sweet as time in there

I think this is the worst Sonic in the chain. Not sure why but any other Sonic in STL has good service; this Sonic is atrocious. Terrible wait times, terrible attitudes, terrible service. read more

Don't say you weren't warned! Plenty of reviews here. I would never ever ever ever go here even if you're starving never go here! I placed an order in the app I was given a delivery time. I sat and waited and waited, finally I figured I need to cancel my order because the order is never coming. I was late to get somewhere because no one was coming out. I went to the window. They stared at me never came out to acknowledge me. I never did get my order canceled. They have my $18. I tried to call umpteen hundred times and nobody answered. I will never ever come here again. Ever!and to think the entire time that I sat there with probably 10 cars in the parking lot, no one ever delivered an order! I don't know what they were doing in there, but they were not making food. read more

I ordered 10 minutes before arriving, and have been waiting here for 30 minutes and only ordered a drink and tater tots. I was 10 minutes late to my class because of this. I'll never be coming back here. read more

Gross nasty long wait just don't, they hope u leave by not answering the drive thru and stations as if they are closed , but that's the red flag as plenty of places do want business and sonic doesn't need it read more

This Sonic deserves to be shut down. We went to a car hop station and we couldn't tell if it was working due to the 0 response we got after pressing the button several times over the span of 10 minutes. We tried another stall and still couldn't get ahold of an employee. Then we went through the drive through which also gave no response. For some reason we decided to stay and try a car hop stall again and finally after about 4 minutes of waiting there, we got a response from a rude employee who asked us "what do you want" in an angry tone as if we hadn't been there waiting for his attention for about 30 minutes. We ordered medium slushies and we received minis. Who the fuck orders a mini. They also forgot part of our order. This all unfolded at 4pm on a Sunday. I wouldn't recommend this place to the shit on the bottom of my shoe. Thank you. read more

I am very disappointed after coming to this sonic. I will not be getting food from sonic ever again. I came and ordered a sausage burrito I do not eat bacon so I clarified and I ordered a plane hot dog for my son the girl brought out a bacon burrito and a hot dog smothered in onions. I asked them if they could remake it. They said yes and brought out what I ordered but forgot the condiments and the girl grabbed the food that was wrong in the bag and aggressively threw it in the trash next to me. I even tipped her and I felt so much disrespect. Worst experience will never return. read more

Ordered this and got this smh at 12:15pm. So I'm at work all day and won't get home until about 8pm....sooooo hungry. read more

Sonic Drive-In - What I received smh - Burgers Near Me - Kirkwood, Missouri

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Ordered a large rootbeer and a large Diet Coke w/ lime at 7:28 PM in the drive through. Sat in my car next to the door the runners come out until 7:48 PM. Left with nothing. read more

Terrible. They don't even use their drive through, no sign warning that just people backing out of drive through after waiting 30 minutes. Don't waste your time there's like 4 kids working the entire place. read more

Great service and food. A group of us (almost 50) surprised them on Saturday afternoon, at lunch time, after a car show. Service was quick and everyone had a good time! Thanks Sonic!! read more

I waited for 30 minutes at the drive through and they never picked up, someone ahead of me who got fed up and left sooner asked an employee walking by what was going on. They said they had to get through other orders first, there were only a couple other cars there. read more

The worst Sonic I've ever been to!! Do not waste your time. The person who took our order was extremely rude and not helpful. My father ordered a kids chicken nugget kids meal and the employee said "we don't have chicken nuggets" probably 3 times and he said, "I'm sorry I meant chicken tenders" and the man said "ohmygod" and just dropped off for a few minutes. I jumped in to help my father order and the guy was so rude, took forever, and when our food finally came the service didn't say a word to us. This location needs to train their employees to wear smiles and be kind. read more

me and my friend went to sonic today and the guy who took our order was a extremely rude he was yelling at us because he was messing up the order. there was hair in our food as well. read more

Sonic Drive-In - hair in chicken - Burgers Near Me - Kirkwood, Missouri