Great FroYo payment by the weight of my froyo isn't my favorite part otherwise great froyo and…read moreservice

You need to adjust your menu shows you have a bbq sandwich that I ordered through grub hub. The…read moredriver called and said it's an ice cream place you don't bbq sandwiches. Please remove items you don't carry so it's easier for your customers.,

I see why one of the other locations I rated has a poor ordering system you walk up to a bunch of…read morepeople not in a line waiting on one of the 2 windows to open to ask who is next. Probably the worst ordering system I've ever encountered. In fact some jerk cut in front of me and another person because of this failed system. They don't even have any literature explaining this poor system either. Finally get my order in and take a seat, ordered the triple cheeseburger and fries and a coke. It didn't take long to get and have to say, food was good. The burger seemed a tad smaller than other locations. Food was a more expensive than other locations too, Springfield location is the worst and most expensive though. They don't have indoor seating, fyi. I would return, but would recommend preordering to avoid their poor service.

I absolutely love this spot, I've quite literally travel all around the world and from state to…read morestate. I've enjoyed a few smash burgers but it's just something about this place that always keeps coming back whenever I'm in town. The lemon custard is absolutely my favorite hands downs. The burgers are simple but good, this spot was doing smash burgers before they were ever even a big thing. The staff are always pleasant, I don't think I've ever had a bad interaction. It's just a cute little small town family owned business and you really get that vibe when you're there.

Love the place. The original smash burgers. This is a central Illinois institution. You can't go…read morewrong coming here.

Love the burgers, always fresh and never missed what I wanted on them.. love the shakes as well. If…read moreyou like lemon ice cream.. go get ya some, it's delicious!!!

Place was very busy when we showed up, drive thru was wrapped and a good amount of people dining…read moreinside. Staff were very friendly and attentive. Ordered my usual triple cheeseburger with fries and a coke. I did notice all Krekels locations in the Decatur area are was cheaper than the Springfield location by a lot. Got my food and was super excited to check off another Krekels location from the list! So the burger wasn't smashed long enough to get any crisp crust or lacing, which was super disappointing. Fries were hot and might have been sitting under the heat lamp, but to be expected from how busy they were. Definitely a generous portion of fries. Coke was nice and cold for this hot day. Great service and awesome location and a local favorite from how busy it was. I would definitely recommend or return to this establishment!

I quit going. Drive-thru is ridiculously slow, and once when I actually had to park and go in, they…read moregave me the wrong order--and this was at 3pm, hardly rush hour. Used to be good, but not anymore. Lots of other places to get burgers like this.

Cheese curds are great and exceptionally good workers thought I got a sprite with little ice and it…read moretasted a little watered down when I got it

Nice Culver's location, well staffed and clean. Quick and friendly service. Food tasted like it…read moreshould.

Place is decent but not my fav of the 5 I've been to. Forsyth is still the best overall location…read moreand Springfield's being the worst out of all of them. Nice to check off another location from the list and only 3 more to go!

Customer service was fine. Food was very bland and had an off taste to it. Watched an employee come…read moreout and for some reason, touch the bathroom door handle and walk away from it? She then walked back into the kitchen and proceeded to handle the food without any gloves on.

I ordered on the app and they got my food out so fast!…read more Great service and I would definitely recommend!

The service was poor. Woman at counter tried explaining that we could get more food for less $ by…read moreordering a basket, but didn't want a basket, just chicken strips, plus another sandwich WITH the basket. Ended up she never charged us for the chicken strips, after all that debate. Needs more training.

Every single time I go there they NEVER disappoint. Food is always very good, atmosphere very…read morepleasant

The contrived Pinterest-board presentation almost makes up for the complete lack of flavor. Almost…read more I ordered 7 items. The onion rings weren't seasoned. They weren't even salted. One of the fried green tomatoes was smaller than my thumbnail. I was genuinely excited to see how they'd incorporate Mediterranean flavors into a burger instead of just turning it into another chicken sandwich. I thought, I'm ready to be impressed. Show me how you're going to bridge a balsamic glaze into a burger & make it work. They didn't. It didn't work. It was trash. Apparently, the secret ingredient in everything I ordered was balsamic glaze. If I'd ordered 100 McDonald's chicken nuggets & put my own balsamic glaze on them, I would've had a better experience. The only thing I ordered that was actually seasoned was the steak fries. I paid an extra $10 for the entrée-sized portion, & those were genuinely tasty. I absolutely would not say they were worth $10, though. Great presentation. Terrible execution.