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    Sonesta Essential Morgantown

    5.0 (1 review)

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    2 months ago

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    The Cranberry, Ascend Hotel Collection

    The Cranberry, Ascend Hotel Collection

    (9 reviews)

    HORRIBLEEEEEEEEEEEEE TIME!!!!!!!! They called our room last night and told us that the price…read morechanged and we were being charged 113$ because they had a deal going. We asked how much extra it was for late check out (3pm). They told us they wouldn't be charging us because it wasn't much of a difference from the original check out time. This morning they began calling the room requesting a $60 charge. I came to the front desk and paid it I figured maybe they made a mistake and they did need to charge the extra time in the room (till 3pm). At 2:45pm the cleaning lady came to the room to clean. I told her we had paid for the extra time to stay the front desk was aware. She said no that 60$ is in case of damage you will get it back. Now I'm confused because the $50 deposit I left originally was supposed to be for this. I asked her to give me a few minutes to finish packing my things. She left and came back with a front desk agent and manager threatening me to leave the room. This was such an uncomfortable situation for me. I suffer from severe anxiety and felt so attacked. Matt at the front desk was so rude to me and as soon as I mentioned I was leaving a review he changed his attitude. These people were nice to me the whole time I was there (because I look white I assume) but as soon as my friend (Latina) spoke up they changed their attitude (fucking racist!!!!!!) all of this for not giving me 15min till 3pm which they charged for. We paid for two days stay and only stayed one day and a half because we arrived late (we are driving from far). This is not our first stay here (two weeks again October 13) We have been in communication with them from the beginning and everything seemed fine until this afternoon. I'm so disappointed. I walked out with an anxiety attack almost crying. That was the experience I had.

    Stayed here on our way to DC. A quaint hotel and the rooms were clean and huge. The service and…read morestaff were decent. It was next to interstate but didn't hear the noise of the traffic at all. A convenient place while for travelers.

    Sonesta Essential Morgantown - hotels - Updated May 2026

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