My husband and I stayed two nights in November. The location is PERFECT if you are hopping around downtown to the different bars and restaurants. The room was spacious and clean. The on site restaurant was great to have some drinks and snacks although we never had a full meal there. The one server we had (I am sad I forgot his name) was amazing. He was friendly, attentive and super fun. I would definitely stay here again if ever in Morgantown. read more

Look, it's a very nice hotel that's clearly been renovated semi-recently, and I would absolutely come back if I was staying in Morgantown and needed to be near WVU. But. The staff was consistently aloof (I stayed almost a full work week, so I met a number of them) and made me feel like either I was being an inconvenience or they had no idea what was happening with basic requests like "could you hold on to this suitcase for the morning" and "I need to get something out of my car." The valet parking is fine, but they park the cars so close together that getting something out of your car becomes an acrobatic act I am simply too old for. And the bar food is good but frankly too expensive for what you get. The location in downtown makes up for a lot, and none of this was dramatically bad when the room was clean and spacious, but they have some work to do on the customer service front. read more

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Amazing! This hotel has it all. Friendly and welcoming staff members, a bar/restaurant with good food and a nice selection of fun cocktails, beer, and wines. It has style and charm. The room we stayed in was quiet, comfortable, and could not have been cleaner. It's in a fun section of town with many places walkable. The valet parking service was really nice to have. We loved it. The only teeny tiny downside, was that the breakfast menu the restaurant lists online is not what was actually available when we visited. But that was so minor. We plan to return to this hotel again next time we are in town. read more

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We were assigned a corner room that was cold and drafty. Even with the heat turned up to 75 with the fan on the highest speed, the room remained cold. In fact, the hotel was cold and drafty. So, I don't think it is a good choice if you are planning on staying in Morgantown in the winter. That being said, the rooms itself was pretty basic and fairly clean. The staff was helpful and friendly. Parking is valet or metered. We probably will try to find someplace else to stay for future visits. read more

Let's start with the positives: -The hotel definitely has a good location and the place itself has a lot of character - a classic old hotel. -They also had a very nice gym outfitted in the basement and I used it every day. It was well stocked. -The room we had on the 5th floor had a great view. It was also clean and a good size. And now the rest, none of which is terrible -The place is old/historic and it does have charm, but we came in February for a college visit and the room was really cold, even with the forced air wall unit cranking. It was because the windows were like sieves, totally unsealed. Ok, it's old so ok, but one of the heavy blinds, presumably there to offset this, would not unfurl all the way and was broken. Luckily we were on the 5th floor and there were no prying eyes. -The valet was nice and using text messages to call for one was convenient, but it wasn't a good deal. The lot was literally a 28ft walk from the lobby. You can park there yourself and just pay, but you had to renew your paid spot at midnight to do so. When we left very early to catch our flight there was no valet so we walked over to it across the street. I think I almost took 7 steps for this historic trek. -The front desk people were all young folks and not jazzed to be there. They were not rude, but they were sluggish to be sure. They don't answer the desk phone all the time. The free coffee/muffins in the lobby were nice, but since I didn't get down there at 6am to enjoy it the coffee was only lukewarm and the muffins were usually gone. I actually asked them to microwave a cup for me. The receptionist was enthusiastic at my request. read more

Hotel was phenomenon. Service at front desk was great and valet was very quick to get vehicle. We're not able to try the bar or food there since was always packed but that is a good sign that they are great places to try. Real old school feel to the place. Rooms were small but perfect for us. Have no complaints. Great job to everyone that works there read more

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We spent one night on a road trip at the Morgan. Stopped on way up to our room for a nightcap at the lobby bar. Bartender friendly & made a great espresso martini. Our room was clean & quiet even though there was a wedding reception going on downstairs. The shower was hot. The bed was comfortable. Good nights sleep. Only downside is there is no offer of a continental breakfast of any sort. Had a to go coffee pot in the lobby but had to look elsewhere for breakfast. read more

Easy check in! Beautifully restored hotel! Super comfy bed! Def will stay again! The only negative thing I could say is they could explained the parking situation better on the web site. Had to valet which was fine (valet staff very friendly) just would have been nice to know. read more

Here for a wedding. Beautifully restored old hotel that is lovely venue for a wedding. Top notch ambiance and food. Only negative I can site is as wedding venue is the PA system and the acoustics of the hall. High ceilings, marble floors and wooden columns make for echos and unclear sounds. Otherwise it's a great place to celebrate. read more

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Hotel Morgan has come a long way with their renovation. The lobby is beautiful while still keeping the historical charm. The bed & sheets were super comfy and relaxing. Fresh coffee downstairs every morning was a nice treat. I only experienced 2 cons. 1- my room was not serviced over the 2 days I was there. I didn't have the do not disturb sign up, so was sad to see it wasn't cleaned. 2- parking- valet was constantly missing. I ended up just self parking myself. That was also a challenge. The directions were not clear and I circled for about 5 minutes before finally calling the hotel to get better directions than what I was provided at check in. Overall a nice stay and will definitely stay again when country roads take me home to Morgantown. read more

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Had an opportunity to stay at Hotel Morgan this past week. The building is nearly a century old with updated rooms. A great hotel if you want to stay near West Virginia University. Within walking distance of many eateries Downtown. The Hotel Lobby is cozy featuring its restaurant Anvil + Ax, which many people frequent for cocktails, a quick bite to eat, or breakfast. Coffee in the morning is superb. The hotel staff are friendly and work hard to make your stay perfect. There is a nice fitness center past the elevators and down the stairs. The hotel has convenient parking across the street off the side of the Iron Horse Tavern too. I don't know why people would stay anywhere else in Morgantown; Hotel Morgan is the place to be. read more

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Wow! Wow! Wow! The renovation and rebranding has truly transformed the Hotel Morgan into something magical. It's absolutely STUNNING! I'm originally from Morgantown (but now live in Austin, TX) and I've stayed here many times pre-renovation during visits home. We had the pleasure of staying here a few months ago and were blown away. The design choices are so sleek yet cozy, and they still managed to maintain so much of the original character. We can't wait to come back! read more

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One star for the location that it's in. Another star for the historic nature of the hotel. That's unfortunately all I could muster for this place. I love an historic hotel...with "character" as much as the next person. Driving 16 hours for this, though, left a lot to be desired. We arrived (after 14 hours of driving) around 2pm and check in wasn't until 3pm. My mom had called earlier and because we were in a block of rooms for a wedding, we were told we were "good". Unload the car onto a cart in the small area up front and told we couldn't check in yet! The fella at the front desk didn't seem like he'd go out of his way to accommodate anything. Offered to keep our stuff but not on the cart "in case someone needed it". That's fun, check out is at 11 and you're certainly not letting anyone check in an hour early...so who needs the cart? But, I bit my tongue and loaded the car back up and we killed an hour. The room was "cute" and certainly had character. The pull out sofa bed, well, the frame itself was broken but I managed to get it out. My daughter tried to sleep on it and I didn't want her getting tetanus from a spring stabbing her so I ran to Walmart and picked up an air mattress. Then the fun began. The window A/C unit...the loud A/C unit....decided it didn't want to work. So I called the front desk and she stated she'd "try to call the maintenance person". I'm the meantime I decided to open a window and found it had no screen. So, that got closed. Some time passed and the maintenance man came by and lo and behold it began working. Fast forward to the next night, the A/C cut out again but wait, I found the culprit. Every time I changed channels on the TV, the A/C turned off!! What?! I called the front desk and they said they'd send someone up...nothing. Oh well, as long as I watched one channel, I was golden. Then there's breakfast included. Cool. My 13 year old daughter went to make a waffle but she wasn't allowed to. The lady working said she doesn't allow kids to use the waffle iron! Again...WHAT?! I get it. Let's not have a 5 year old do it but she's...THIRTEEN!!! I could go on and on like the bartenders "first night alone" on a Saturday, during a wedding. But I figured you stopped reading by now. Here's what I will say: you can lay your head down (not on the sofa bed) and have a roof over your head for the night. read more

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We went to the bar to have a drink before dinner, and the bartender did not even say hello did not smile! absolutely no customer service. Some of the staff were smoking out front of the entrance. Such a pretty hotel for such terrible service. read more

Hotel Morgan is my place to stay when I have to travel to Morgantown for business! It is conveniently located near West Virginia, University and West Virginia University hospital. It has a cozy atmosphere, quiet and clean rooms, and amenities around it to make you feel right at home. There is also a well stock bar and a decent menu for food with both breakfast, lunch and dinner. Always ask for KYREN will take very good care of you while staying at Hotel Morgan. read more

Hotel Morgan - Hotel Morgan in the heart of downtown Morgantown, WV. - Hotels Near Me - Morgantown, West Virginia

Staff is lazy and looks miserable at all times. They do not communicate well but the place itself is okay. Not worth the $$ but it's okay.. I'd probably give it 1/2 stars if I could read more

Have stayed at this property previously. The facility is nice but the service is lacking and overshadows any good. They charged me for a meal I didn't order and for 2 rooms for the same night. Worst is I have trouble finding anyone that will talk to me and fix the issue. The phone is not answered at times and repeated messages left for the manager to call me are unreturned. They have not had the courtesy to call and talk to me. I can't believe people in the hospitality business are so bad. Stay away as it is not worth the headache. It has been almost a month and can't get them to talk to me. read more

Beautifully redone old hotel. The quietest rooms I've ever stayed in. Super absorbent towels. Very friendly staff. Amazing value for the price. read more

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6/4/18 They say you get what you pay for, sad but true, I shopped around for a good price in Morgantown due to the fact that the last week on the road has cost me quite a bit more than I had budgeted for. When I found the Clarion it was about $24 dollars less than the cheapiest of the other chains that I usually stay, so I booked the Clarion (my first time staying at a Clarion. When I arrived, I mentioned to the desk clerk that I have been doing a travel vlog while traversing the country, traveling for the most part on Route 50 that goes from Sacramento Ca. to Ocean City Md. I told him as I entered the city I saw an old crappy looking hotel with the name Hotel Morgan on the side which I verbalized on my GoPro, then to my surprise I saw the Clarion name on the back!!! After relating this to him I asked him "will I be happy here" he informed me that they have had few complaints. The hotel was renovated in 2008...It was built in 1927... After unloading my car and stashing everything in the room, I then parked at a lot about a half a block away that the clerk assured me was well lit and that it was frequently patrolled by security, and the Morgantown PD... The first problem when I got to the room was that the door would NOT shut without slaming it, due to the missalignment of the door or the door jam being loose. Later when I returned and was getting out of the shower I reached for a towel to dry off and noticed that all of the towels were damp and had an odor to them... ( so glad MDW was not with me )... I totally was skeeving from this and called down and complained to the clerk who was very apologetic and said he would immediately bring fresh towels up...I told him when he came up that I was very upset and was going to immediately shower again. He acknowledged the fact that the towels were damp and had an odor, and again sincerely apologized. I also showed him the door that had to be slammed to shut it. As a aside, the room is quite large and the TV was placed so far away from the bed you need a pair of binoculars to watch it... To add to the pleasure of staying in this room was the fact that I was unable to leave the bathroom light on when I went to sleep because the bearings were going bad in the exhaust fan and it was emiting a high pitched squeal when you turned it on, one switch controlled the light and fan. Along with the loud compressor running in the gigantic window AC unit I did not get a good night sleep and was dressed, packed up, and ready to leave the next morning at 4:30am... Going downstairs there was dirt on the elevator floor... I filed a formal complaint with the desk clerk because I wanted to be reimbursed for my stay at this hotel, she wrote everything down for the manager (she said the manager came in at 9:00am, and I asked her to have her call me since I would be on the road after she reads my complaint... At 11:45 since I received no call I called and the clerk told me the manager would not be in today... I was transfered to her voicemail and gave her my complaint on her voice mail. I told her I would give her the courtesy until the following day to call me before contacting Choice Hotels, Clarions owner... I never received a call and have been in contract with Comfort Inn, and my credit card company to get it straightened out... This is a hotel IMO that you would do well to bypass when looking for accommodations in Morgantown WV.... read more

While the room and stay was quite lovely, I am disappointed in the fees (13% tax, ended up paying slightly more than 21 dollars in taxes) and $12 for parking. Most parking is free and I am unfamiliar with such high taxes. On a smaller scale, their parking is confusing. There are no signs and many one way streets, it would be okay if there was parking in the vicinity but there is not, only their parking lot a half block away, with no signs indicating this. Just a side note, there are no beverages at the free breakfast. Not worth any star decline, just something that disappointed me for paying $197.32 for a room. Juice or milk would've been cool. read more

Historic building with an eye catching sign, you have to wonder what it could be if it was owned by a more "prestige" brand. It's a very standard Clarion hotel. Nothing bad, nothing great. Rooms are all quite spacious with couch, mini fridge and microwave. The lobby bar is pretty good also-at least drink wise. Didn't eat. Ballroom is gorgeous, and the lobby woodwork is wonderful. Honestly the price is right for our purposes, a quick overnight escape from Pittsburgh. Close to bars and restaurants and 123 pleasant street, an incredible music venue. Next trip to Morgantown I'd probably still stay here. read more

Hotel Morgan - Classic, antique, mail slot in the lobby. - Hotels Near Me - Morgantown, West Virginia

Got espresso martinis and they were not made according to the menu. Did not see Tito's, no espresso, worst espresso martini I've ever had.

We enjoyed staying here at this hotel. The decor was modern and the beds were plush. The shower pressure and water was hot with a rain shower head. The shower soap in the bath was really nice and had a great fresh smell. The staff at the hotel were very nice and helpful and helped us to the room. The ice machine was on the floor below us and no breakfast was included but they had a coffee and tea bar. We had to pay $12 to park our car over night. Great stay!! There are many nice restaurants within walking distance. read more

This older hotel has been redone and updated. The room features modern furniture, retro style refrigerator and radio. Our room had a shower no tub. The ax and anvil restaurant and bar for food and drinks. Morning coffee in the lobby read more

Reopened in February 2021 after a major renovation. Rooms are nice and big, with a retro-chic vibe. Staff was very friendly. Comfortable beds. The self-park parking lot ($12 a day) is confusing. It's a public, metered lot directly across High Street from the hotel entrance, but you have to drive around the block and enter from Kirk Street. Don't use the parking meters (even though the signs say that you have to), but get the hang tag from the hotel instead. And don't park in the lot that says "Hotel Morgan," because that's for the valet parking only. read more

Clarion Hotel - Morgantown, WV The Perfect Place to stay in Downtown Morgantown The Clarion Hotel is the perfect place to stay in downtown Morgantown. With its central location and so much to offer within walking distance, there was no need to move my car once I'd parked it (I was even able to walk to Black Bear Burritos where I was performing). The street side exercise room was very welcome after the 8-hour drive to get there, especially when a storm rolled in preventing a stroll to shake off the ride. The Tavern across the street offers excellent food and atmosphere (I recommend the Beet Salad) and is easily accessible given the slow pace of traffic on the one-way street. The room was exceedingly spacious, offering a comfy couch with a coffee table and 4th floor views of downtown Morgantown, along with the usual's such as television, an in-room coffeemaker and hair drier. It was clean, quiet, cooled just right and the comfy bed made for a sound night's sleep. Most of all though, the Clarion offers the atmosphere of historic Morgantown charm. The Ball room/dining room is the perfect space for an important event, with elegance and character, and given the location and charm of the building, I would say this is the perfect place to stay when visiting Morgantown for business or pleasure. read more

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Have a super long day traveling, we arrived on an early Friday morning around 0200. The room next to us were up and talking so loud, we learned they were college students who were not doing well in school. That last until 0330. Then at 0600, they were back at it as two men knocked on the door and the loud talking started again I asked the front desk to be moved as we aren't wanting loud noises all night. They moved us...right under a party from the 5th floor. They didn't even here me knock. Nor did the hear the front desk call or knock until the 3rd time. Unbelievable! Bar area is good for 10 people. The night desk clerk loves water painting not assisting. Good luck trying to get your points too. Our future trips will never be in this overpriced hotel. read more

Beautiful hotel in the heart of Morgantown. Front desk management severely incompetent.

This place was probably nice at some point. That point would have been many many years ago. The two stars were only earned because the staff is pleasant (albeit dressed unprofessionally) and there were no bedbugs. I stayed here based on the hotel booking sites number of stars. They obviously make no effort to verify the validity of their star rating. The toilet is the type in a rest area or truck stop. The bathroom was just very old and outdated. It seemed relatively clean. The vanity was old and chipping. One lamp was broken in such a way that it fell apart in my hand and the bulb remained glowing even though it was switched off. Smoke detector hanging from ceiling. The lamps and nightstand appeared disheveled upon my arrival. Like someone moved them or plowed into it all and no one straightened it. The headboard is falling of the wall. The free hot breakfast was interesting. It was edible. But, i believe it was all made in a microwave. The girl was dumping the scrambled eggs, cooked, from a plastic bag and the biscuits were odd on top. Like moist. The plates used for the breakfast buffet were the Dixie printed paper plates with a design on them. (I know, it's petty. But I'm just trying to paint a picture here.) Parking is across the street and behind another building. There is not valet so you have to walk around the other buildings. It's not far but it was raining and freezing during my stay. The lobby bar was also closed upon arrival due to staffing issues, however, in all fairness I believe they got it reopened quickly. The design and decor is extremely outdated. Behind the front desk is a hodgepodge of stuff. The first floor elevator area smells like urine. Not the best first impression. read more

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I was stuck with this hotel last month, the hotel was not my choice, and it was absolutely disgusting. I wouldn't even walk barefoot in that room. Went to talk to the front desk about the dirty room, dirty ripped sofa, dirty pillowcases, broken and fallen toilet paper holder, busted light in the bathroom, and first thing she said "but you're not really going to sleep on the sofa though, right?" and tried to dismiss me, so I showed her all photos of the room with my phone and she opened her eyes where you could see the white around them, and said, well we don't have any other room except one with a broken air conditioner, so we took a look at that room and yeah, it was like an oven in there because it's summer, and that alternate room was not much cleaner, so we had to sleep in that original disgusting room. The entire 7th floor hallway smelled like a sewer, our room smelled bad as well, in a different way. We felt like throwing up every time we had to walk to our room. The one functioning elevator had trash in it, the hall and room rugs were spotted, there was a vomit looking spot outside my room door. What a nightmare place. No, it wasn't that cheap for what we received. I think we paid about $180 for the night. Even if the hotel were to cost $50, why would anyone in the hospitality business leave a beat up chair that in their guest rooms? I heard from one of the employees of the building that they were going to close the hotel soon because the owner was selling? I hope it's not a rumor, I hope they close it and deep clean everything in there. Or throw all their junk out the door and start fresh. read more

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Terrible terrible terrible. We stayed at Hotel Morgan from April 3rd to the 5th. When we got home we discovered they charged us for the room twice. I have now been calling for three weeks trying to get a refund. The staff has been incredibly unhelpful, every time saying it will be fixed and nothing is done and management will not reach out to me. I was finally able to get the number of the general manager Chance Martin who has done nothing. He even called me and asked me to "help him" because contacting hotels tonight (we originally paid through them and hotel Morgan staff charged our card for the full price of the stay a second time upon leaving) was too difficult from him. He also called me darling on the phone which is extremely disrespectful as I am a grown woman and not his child. Chase Martin also told me that no higher up contact for Wyndham exists when I asked, apparently general managers are the end all be all of hotels haha. Will be going to my bank for a charge back and contacting higher support at Wyndham. Literally don't stay here unless you want a month of annoyances. Chase Martian has offered no apologies and said that it was just an accident. If it was just an accident then it shouldn't be this hard to fix and send an apology. Terrible experience. read more

The Hotel Morgan was built 1925 and considered as one of the premier hotels in the country. When you first walk in, I noticed the old school chandeliers and original fixtures. So vintage and beautiful. The staff was friendly, but was really short. They did not mention Continental breakfast or any other information that we may want to know. Our rooms were not that bad, you can tell that it was renovated (beds, carpet, tv, etc) but kept most of the original parts. Just the smell of the building, hallway and rooms you can tell it is vintage. I don't mind it, but some people do. The room was clean and beds were comfortable. Wifi was free but was extremely slow. There is also a restaurant located in the building as well. The only thing I did not like was their breakfast. The waffle maker did not work, the biscuits were cold and the lounge looked dirty. But overall it was a great experience to stay at the oldest hotel in the area. read more

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It's old. And you can feel it. Not in a charming way but in a dilapidated and needing a refresh kind of way. Bathroom tub had hair in it of the body variety-and we have little kids so it was gross having them in a tub-and showering wasn't easy. The beds and pull out couch were lumpy and uncomfortable. Pillows were cheap and not large enough for a king size bed-it felt like they were toddler pillows. I think we slept 2-3 hours at best. The front lobby is beautiful and you can tell that maybe at one time this was a glorious place to be-but not anymore. It also smelled musty. I'm surprised this is a Clarion Hotel-as I understand choice hotels that is intended to mean top notch for this chain. Can't imagine what the bottom looks like... read more

This is a good hotel, just not my cup of tea. The historical architecture of the hotel is very nice and the decor was all historical (including the room furnishings). They have a decent hotel gym. The conference room was a little small but suitable for most events. All of this considered, the price was definitely excessive of the value of the services. Unless the historical experience is important to you, I'd stay somewhere else read more

The hotel - as far as modern hotels go - leaves a lot to be desired. Rooms are eh at best. Wallpaper is peeling, tacky drapes and popcorn ceilings, rugs are stained, and beware the sofa pull out bed- super cheap and flimsy. Bad to sleep on and small. This could be a GORGEOUS place if Clarion cared at all. It was obviously very luxurious at one time many many years ago. It's not now. Breakfast was not great. But the biscuits and gravy were ok. The parking is ok. It's across the street. The staff here however are SUPER nice, friendly and helpful. It gets 1 star for location, 1 for the great staff and 1 for the elegance that could be... read more

I've stayed here a couple times when visiting family. When away from you, one looks for a comfortable place to stay. Hotel Morgan has been quite comfortable! It is situated in the heart of downtown Morgantown, close to dining areas, local events and the university. There is a nice walking path along the river, just a couple blocks away. The hotel is an older building which brings its own charm. So, if you feel more comfortable in something more modern, there are other local options. The staff have always been polite, friendly and most helpful; from the front desk, the bartender, continental breakfast to support staff, they were always helpful. Check-in has gone smoothly. There is a small unloading space to park in front while you check-in. Their parking lot is about half block away. So, I suggest unloading first and then parking your own car. (I did not find any valet option.) Rooms have been quite nice and roomy. Check-outs have been fast and convenient. Beds have been very comfortable. Rooms have a sofa couch, cable tv with HBO, small desk and dressers. I will say the Wi-Fi in the rooms are weaker signals, but I found the lower floors such as the mezzanine have a stronger signal. Complimentary continental breakfast is included with your room. They seem to have a bigger selection of options than just cereal & doughnuts. Usually there are hot meal items like scrambled eggs, bacon or sausage and biscuits. (Bacon could be cooked longer.) I love their make your own waffle machine! Much better than those pre-packaged toaster kind! Plenty of coffee, tea, milk and juice. They offer fresh fruit, a variety of cereals, yogurt, bagels and more. Many places don't offer as much as what they offer here. They do have a restaurant in the building, but I have not used it. There are a lot of different local spots around that I have always ventured out for the walk, the older downtown architecture and try out a variety of the local restaurants and pubs. I definitely enjoy the old-fashion charm this hotel has to offer and will definitely stay here again on future visits. read more

We tried, but no welcome here. In a family emergency, we found ourselves outside the WVU hospital at 3:30 a.m. May 31, exhausted after a grueling and sad day. Needing a place to rest for a few hours, my son booked two rooms at Clarion through Priceline, not realizing that they would automatically be for the following night. Immediately we realized that and called Clarion. They were not at all helpful. No rooms at that moment, no chance of canceling. They said call Priceline. Called Priceline. No help there - nonrefundable, even though it was within 10 minutes of initial contact. They say call Clarion. We ended up staying at a different place, paid for two rooms we couldn't use, a bitter ending to a bitter day. And Clarion could not have been less helpful. read more

I've stayed here a lot over the past 20 years. And it's always been a football weekend which means 3x normal rate or 300+ bucks. Location is great but lack of anything else is horrible. Keys don't work and need to be fixed every time. Rooms haven't updated since the 70s plus room service doesn't seem to come anymore. Am told the place is closing to fix these issues and hope they do. read more

The atmosphere--particularly in the lobby and bar--is fantastic for a hotel in thus price range. The furnishings in the rooms are a little old, and the continental breakfast is nothing special, but the Morgan is otherwise pretty nice. The rooftop deck is lovely when the weather is nice vwe did not try the food at the restaurant, but the bar staff was friendly and helpful. read more

Hotel Morgan - Clarion Hotel Morgan - Hotels Near Me - Morgantown, West Virginia

DONT STAY HERE! Someone from the staff stole my Samsung smart watch worth $300. I left it on the bed and didn't realize this until we were hours away. They also charged us twice for a 1 night stay. I've talked to two people on the phone and e-mailed them. Staff is so rude and no one has contacted me about either issue. read more