My refrigerator stopped cooling effectively and I was looking for someone who could look at it the…read morenext day. I received a very quick response from General. The technician, Alex P, arrived promptly, was very knowledgeable and helpful, and provided me with good advice on the benefits of repair vs. purchasing a new refrigerator.

They fixed our LG Gas Dryer which suddenly no longer could heat up the day after we submitted an…read moreinquiry to them via Yelp. All done in just ONE visit! Excellent punctual professional service with honesty and pride of workmanship. Friendly too. They always kept me informed as to when the repairman was going to arrive. They were true to their word. The part (igniter) was inexpensive at $46 or so, but labor these days is somewhat pricey, but what isn't? They were here for about an hour and they took extreme care in not damaging anything. They brought their own shoe covers too. They verified proper operation, gave the dryer an overall health evaluation and even helped us clear out a bit of the duct assembly too while everything was apart. Good job! I would recommend them!

UPDATE: Triton finally called me back and was able to issue the reimbursement for the compressor…read more Thanks to Mario for following up after my review and working to make it right. Appreciate it! My LG refrigerator died recently and I needed it repaired ASAP. Triton was able to come the soonest so I went with them. They came right away and fixed the problem- the fridge needed a new compressor. So far so good. The job ended up costing around $1350. $950 for the labor and $400 for the part. Super expensive I know but still cheaper than getting a new fridge. The problem was that the compressor was still under warranty and the repair man said that they could reimburse us for the part if we call LG to have them replace it after the fact. He assured me that this is common practice and he's done it several times before. Ok so I pay them, call LG, give them all the info they asked for and they say they will send Triton the new part in 3-4 weeks. A month goes by and I call Triton about the reimbursement. The guy says he needs to check with his warehouse or inventory manager or something to see if the part arrived and would call me back. I never heard back. I tried again the next week. Same thing- he needs to check with his inventory guy and will get back to me. No call back. I call again and you'll never guess what happened. Yes same story. And now I am writing this review because I'm starting to think I'm not getting that $400 back. Ugh. Still I can't give only 1 star bc they did fix it and they were courteous the whole time they were here. 2 stars it is.

Had this company out to service our fridge's airflow system, and the ice maker stopped working…read moreafter their repair. They then upsold us on installing a new ice maker, which was more than the initial installation. First, they claimed the airflow system they worked on was completely unrelated to the ice maker (mechanically false). Once that was debunked by their own notes showing they adjusted the air ducts, they shifted tactics - claiming the ice maker was "nearing complete failure" during the initial visit. Conveniently, they never reported or documented this alleged "wear" until we disputed the subsequent breakdown. Lastly, they did no electrical testing or voltage checks were done to prove the part is dead. Unreliable diagnostics, changing stories, and after-the-fact reporting just to avoid accountability for an installation oversight. Save your money and call a company that uses actual data and stands by their written reports.

Max was phenomenal, helping us diagnose a dishwasher's failed water inlet valve. When putting the…read moredishwashing back into place, he also fixed a substantial gap between the top of the dishwasher door and our countertop - fixing a prior botched job. He sent us the most detailed, professional notes on the follow-up repair, and will promptly return the next day with the part and fix. Thank you, Max!

They did wrong diagnosis but returned the diagnosis fee when I told them…read more Fast to schedule but I do not recommend.

I found Intech last night through Yelp. I clicked on their website and scheduled an appointment for…read moretoday. The tech texted me to alert me he was on his way. He came on time and eager to help. He jumped right into work. He spent a lot of time on the work (KitchenAid refrigerator repair). Thankfully, I didn't need to order new parts. I felt like the pricing was fair considering the amount of time he spent on the project. It was a messy one too! But he left my home cleaned up with a fridge back in working condition. Yay! Will call Intech for all appliance repairs moving forward.

Needed to repair our fridge and made a service request in the morning and a technician arrived same…read moreday on time. They had a spare compressor start device and got the fridge running in under an hour. Honest technician and pricing was reasonable, highly recommend!

Refreshing to find a service you can actually trust. I had an issue with my freezer and couldn't be…read morehappier with the service. The repairman was incredibly transparent -- he clearly explained what the problem was, which part was broken, and honestly evaluated whether it was even worth replacing. What stood out most was that he wasn't trying to upsell me or push for unnecessary return visits. He genuinely had my best interest in mind. Highly recommend!

I was looking to get my dishwasher repaired. Sergei replied to my request and was super honest…read moreabout not being able to find the part for me. I have searched for the part myself on the web and did not find any place that still carries it. I had follow questions and he continued to reply professionally and educating me at the same time. I hope I don't need repair soon but if I do, I will definitely reach out to Sergei. He gave me his valuable time to make sure I get the right work for my issue. Thank you Sergei for your time and honesty.

My LG dryer stopped to work and I made an appt for a service call for the following day. Alex came…read moreon-time and texted me his arrival time prior to coming. The diagnosis was fast. Alex provided a clear timeline and quote for the fix. We eventually decided to buy a new dryer given the current one is already at its 10 year mark. And Alex proposed to waive the service charge!

Made an appointment to have our LG washing machine looked at. Alex showed up promptly. Actively…read moreworked on the machine, gave us his opinion on what the issues might be. He was honest and stated he could not be absolutely sure the exact problem. He was quick, efficient and with integrity. We appreciated his style and professionalism. Will use again

I called Better Care Appliance to help me fix my Bosch dishwasher. Kamil came out the same day, and…read moredid a great job looking over the problem, explaining the issue to me, and explaining the fix. It actually ended up being a more complicated problem where multiple parts were broken, but Better Care followed up and kept working with me to debug and fix the various issues, even after the initial visit, including two follow-ups that they did not charge me for. The agent I worked with, Mary, was very responsive and kept me apprised and up to date on details of the repair and status of replacement parts. Highly recommend, I will use this company again if my appliances break.

Communication with Yael was easy and prompt. The technician Kamil was awesome, professional and…read morekind. He fixed our dishwasher quickly (pistachio shell in the drain pump). Thank you!

Super PROFESSIONAL!! Top notch! Ray, the technician was…read moreclearly one of the most experienced pros I've ever encountered. He didn't waste time or words -- just immediately started investigating my washing machine problem. He identified the issue within a minute (literally!), then proceeded to trouble shoot. He located the panel at the back wall (which I'd forgotten about), and miraculously figured out an immediate solution. The whole service took a matter of minutes. So fast! So effective! Top pro here who knew exactly what to do. Because we have a stacked front-load setup in a closet, a second guy came along too. Both immediately took off their shoes outside the front door. They were both exceptionally courteous and answered all my questions. I had actually called another company (who have a top rating on Yelp surprisingly) who came out the day before. It was exactly the opposite experience: unprofessional, almost hysterical, imagining the worst but not actually doing anything useful. No comparison to 10x and Ray. Night and day difference. I also want to add that 10x was more affordable than the other company too. Plus they didn't waste my time as the other company did. I had booked the service on Yelp as a Project. I sent pictures to explain the setup. Sean who responded and set up the appointment for me was an utter professional, very responsive, and helpful. If you are looking for appliance repair, this is the way to go. Exceptional, fast, expert service, delivered with courtesy, respect, and care. I highly highly recommend them. Thanks so much, guys! Plus I know who to call next time.

They are responsive, professional and do a good job. They have repaired my washer and drier and…read morehave done a great job on both. They respond very quickly and seem to have people in one to two hour distance. This really helps because these machines cause problems when you least expect them. Overall great experience with them.